Denali FUND

Avantages: For the money, the features are excellent and I challenge you to find a better product in the price range. We have been using CMS since 1992. In fact, I still have one business doing in same revenue still using the DOS version. We also use Pro for some businesses and one business is now on Denali. The product is excellent. We didn't want to change from CMS PRO but had to. Denali is strong. Not yet better than PRO but most users won't know the difference. Bottom line: solid accounting foundation, well organized, more than capable for wholesale distributor. We are heavily customized which was not possible with Denali. Thankfully, they have partners that are very capable. I have always considered CMS one of the best business decisions I ever made.

Inconvénients: Somewhat slower to use. Screens are not colored well so can be hard to use/ see what you're doing. I wish they would at least acknowledge the strengths of CMS Pro and work harder to identify and incorporate them into Denali. Oh, the new software programming doesn't allow you to easily move the data and run it from another location. That was a huge advantage when hard drives failed or we needed to move systems. It will be much harder now. These are not big issues but they are cons from my perspective. I'd still buy the product any day of the week and twice on Sunday.

Commentaires: The thing that frustrates me the most about your program with the issues it does have is not the program. It is the customer service as it pertains to how you justify your billing me. Recently I had an issue with the payroll module and sent information in to be reviewed. This turned into a 2-hour phone call that cost me. The instructions in your help and field names is misleading. So misleading that the rep and I couldn't figure out what was going on during that 2-hour phone call. I finally figured it out and sent a follow-up email to you guys. What I got was a wasted two hours and a bill on my training hours. Not happy at all as well when it cost me to point out errors when your system has errors in it, like the new drill down report in the Audit Trail, and I get billed for it. Do not only do I get billed for something that wasn't even clear to Kevin. I get billed for pointing out calculation problems with your program. Why should I get billed for bringing things up that are incorrect in the way your program works or process errors that your staff can't point out? I am not happy with the end result of your customer service! Those who help me are great in the eagerness to help, but those who make the real customer service calls on the billing I am very disappointed in their decisions. So much so... I would warn any prospective client of yours to beware. You do not seem to be able to take ownership of your issues. You pass them on to your customers.

Avantages: I like how it allocates. But I hate it that once in the system, the system treats every transaction in the allocation as a separate transaction instead of an allocation.

Inconvénients: The accounting program has to be accurate and data usable. I have found problems in your program and was told it that it was not meant to be used as an auditing tool. My response is it should be accurate! It is an accounting program. On the data useful side, it is not as useful as your sales staff made it out to be for FUND accounting. To get our billing out last month I had to sort through 40 pages of transactions and do hand calculations to meet the requirements of our fund managers. I get to do that again this month. Makes me wonder how this is supposed to be a program that is for FUND accounting. Yes, your company is aware of my frustration here and the kind of reporting is needed.

Commentaires: Anything that is wrong with the software, they make you feel it's your fault, or they designed it that way.
Customer service feels like it's run by a your worst nightmare of a Cable Company.

Avantages: History. I love history for my customer's past purchase. Multi Level Pricing for inventory. 2 Must haves for my business.

Inconvénients: Software is more suited for a simple Cash drawer.
Forget a mixed environment, card swipe and online terminals for Credit card processing. Even Cougar Mountain does not use integrated Card Processing themselves. Credit Cards processed though Sales do not show in Bank Reconciliation, yet Card Payments in AR do show in Bank Reconciliation.
Ask why, Because you might not make the deposit from the Sale. Just a example of odd answers from Management. Many things just don't work the way they should. Warnings that an invoice is not printed before posting also include any on hold order not printed. Ship To address files have crossed variables. A Ship To Company Name is NOT used anywhere but in the UI for entering. Contact name becomes the Ship to Company name. This was "designed" this way. eDelivery for Invoices/Statements still limited to 75 pages per run after software has been around for a year. Their solution, just select less than 75.
eDelivery Software then tosses out system level errors. Solution, Reboot your computer as Windows 10 Pro is at fault. Even a computer from Cougar, setup just for their software.

Commentaires: Denali Fund Accounting is very accurate. I rarely have a software issue. I have been using this product over 20 years. I have used other Fund accounting programs and have come back to Denali. It is straight forward and easy to use. It does not have tons of bells and whistles, but it is reliable and accurate. The program works. I use GL, AP, BR and Payroll modules. They integrate well together. You can have custom reports built for your specific use. I like their CD service for upgrades.

Avantages: It is accurate. Easy to use. I trust the software . My reports are accurate.

Inconvénients: Sometimes you cannot print in a module by using "Ctrl P

Commentaires: Reporting is always a big problem. With Denali FUND we are able to export into files that import easily into Excel and then we can produce reports that make sense for our municipality.

Avantages: The support has been fantastic. From implementation to ongoing use, all we have to do is call for help. We almost always get an answer within an hour.

Inconvénients: Payroll setup felt cumbersome but in the long run, the setup was worth it. We now get reports with each payroll that split taxes between departments.