Pour qui ?

Homeowner associations, residential buildings and management companies.

Notes moyennes

7 avis
  • Note globale 2.5 / 5
  • Facilité d'utilisation 2.5 / 5
  • Service client 1.5 / 5
  • Fonctionnalités 2.5 / 5
  • Rapport qualité-prix 2.5 / 5

Informations sur le produit

  • À partir de 19,95 $US/mois
  • Déploiement Cloud, SaaS, web
  • Ressources d'aide Service de support permanent (réponse directe)
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • AssociationVoice
  • http://www.associationvoice.com
  • Fondé en 2000

En savoir plus sur AssociationVoice

AssociationVoice, the leading technology provider to communities and management companies since 2000. Whether you are a single community association or a large management company with many associations, we have an easy-to-use, world-class Web solution that will save you time, money and headaches.

With over 10,000 communities just like yours currently under management, you can count on AssociationVoice to deliver results for you 100% Guaranteed.

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AssociationVoice - Fonctionnalités

  • Communautés de membres
  • Gestion de site web
  • Gestion des abonnements
  • Gestion des chapitres
  • Gestion des collectes de fonds
  • Gestion des comités
  • Gestion des cotisations
  • Gestion des élections
  • Gestion des événements
  • Gestion financière
  • Portail des membres
  • Publication d'offres d'emploi
  • Répertoire de membres
  • e-mail marketing
  • Base de données de biens
  • Communautés de membres
  • Gestion de site web
  • Gestion des calendriers
  • Gestion des comités
  • Gestion des documents
  • Gestion des ordres de travail
  • Gestion des événements
  • Répertoire de membres
  • Traitement des paiements en ligne

Avis les plus utiles sur AssociationVoice

Horrible Support

Traduire avec Google Translate Publié le 21/07/2018
Daniel P.
HOA
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
3/5
Note globale
2 / 5
Facilité d'utilisation
2 / 5
Fonctionnalités
1 / 5
Support client
2 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Average features. Priced fairly low (now I know why). Fairly Intuitive. Menus are ability to search docs is nice. Online registration is good.

Inconvénients: We changed our payment services provider and contacted support a month before the cut over date. Calls to support and opening tickets went unnoticed. It is impossible to reach a live person. As the date came closer, we reached out to our Implantation Coordinator. After two weeks the response back was That's not my job, call your account representative. Still nothing. Opening support tickets did nothing. Our cut over date arrived and we managed to fix the main menu's link ourselves, but the dropdown still cannot be updated. An email forwarded to the Director of Customer Care, went unanswered. And we are still waiting for a call from support or anyone. Since this affects our HOA revenue, it should have been high priority. If called I would never recommend this vendor and would be happy to share our experience with any potential customers. Still Waiting.

Customer Service???

Traduire avec Google Translate Publié le 20/11/2018
Director of Operations
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
3/5
Note globale
2 / 5
Facilité d'utilisation
2 / 5
Fonctionnalités
1 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The product is fine, but if you ever need to speak with someone, it won't happen. I have not once had a smooth interaction with this company. Thankfully, I've only had to call them twice in the past year, but both times took more time and effort on my part than should ever need to be exerted. The first time, it took calling NUMEROUS times over a week, then finally getting clever and reaching out to the sales department, they always answer. The second time, currently dealing with, I have called and left 5 messages over two months. Still nothing. I've sent an email, nothing. If you want a service that you can never speak or correspond with anyone, pick them, otherwise, run.

Avantages: The ease of not having to switch to another company.

Inconvénients: The people behind the software are really the problem.

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