Description de DonorPerfect
DonorPerfect est la solution la plus complète en matière de collecte de fonds, regroupant tout ce dont les organismes à but non lucratif ont besoin pour se développer. Cette solution aide votre équipe à gérer les dons, les contacts, les factures, le reporting, les e-mails et les initiatives de collecte de fonds à partir d'un seul système. Regroupant des dons mensuels automatiques, des formulaires intégrés de dons en ligne, le reporting sur tableau de bord, des e-mails Constant Contact, des outils de gestion des enchères et un réseau de solutions partenaires intégrées, DonorPerfect propose différents forfaits de tarification pour répondre aux organismes de toute taille et de tout budget.
Qui utilise DonorPerfect ?
L'éditeur aide aussi bien de petits organismes à but non lucratif en pleine croissance que de grands organismes internationaux comme l'UNICEF. La plateforme web de DonorPerfect peut évoluer pour répondre aux besoins des organismes à but non lucratif de toutes tailles.
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DonorPerfect for the Smaller Non-Profit
Commentaires : I highly, highly recommend, DonorPerfect, and am currently attempting to have my present employer switch to it from a far less intuitive donor database. I honestly cannot sing the praises of DonorPerfect enough. It is a donor database designed by fundraisers, who continuously accept input from other fundraisers.
There is so much to love about DonorPerfect. After 10 years in professional fundraising, working with everything from the most-known donor database to numerous smaller ones, DonorPerfect really is perfect. It's extremely intuitive, and extremely customisable. During my training, I was actually jumping ahead of my trainer, and ended up not using a full two hours of the training DonorPerfect provides. Furthermore, I was able to quickly and easily train others on how to use the database.
There was one quirk around using Tab, where it would skip a field near the top of the main Constituent page, then jump back up to it. I never did figure out how to work around that issue.
Réponse de l'équipe de SofterWare
il y a 4 ans
Thank you Brett for the awesome review of DonorPerfect. I am glad to hear how easy you found the system to learn. The Technical Support Department is available to assist with any questions you may have when working in the system. Please reach out to them about they issue you are experiencing when using the Tab key. Regards, Ellen Molon, Client Relations Specialist
Alternatives envisagées :
Commentaires : We are still learning the data migration has been problematic. the training and support has been very good.
Importing integration with QuickBooks, Cost, Able to include Canada and US bank accounts and donations from both countries.
Implementation has been very difficult and time consuming. With many data migration errors.
Réponse de l'équipe de SofterWare
il y a 6 mois
Hi Mike, Thanks for taking the time to review DonorPerfect. We apologize that you experienced issues during your data migration and I would like to be sure your issues have been resolved. As part of the client relation team please reach out to me if you would like to discuss your experience. Matthew firstname.lastname@example.org
DonorPerfect is a great tool for nonprofits!
Commentaires : This software has given us access to great data about our donors--both individually and reports on giving trends. The contacts section allows us to schedule follow-ups so we don't miss opportunities to connect with our donors, and the reporting helps us with decision-making to move forward well.
We adopted DonorPerfect just over two years ago, after hearing that their tech support was excellent. During the onboarding process, they really held our hands and helped us get everything set up and running well. After that, we chose not to purchase the ongoing phone support, but have found the included text system very helpful and effective for getting our questions answered.
The system is designed to do so much that it takes a while to figure out how to do some things; take notes as you figure out how to pull the reports you need, as that component is particularly complex! But once you figure it out, it's incredibly powerful.
Alternatives envisagées :
Good Foundation, Could Use More on the Development Side
Commentaires : I like DonorPerfect and I'm glad we decided to go with them last year. We are going to review the price and time efficiency as we near the renewal date to see if we will continue. So far it's still better than using nothing, which is where we were before.
*Excellent training and onboarding phase *Large library of reports *"Voting" feature in the knowledge base *Lightening-fast support, even on the Payment Processing Gateway side. EXCELLENT service on the Gateway!
*Entirely too much clicking for people who know data entry *Seemingly standard features on any webform like "select all" or "clear all" are not available *Customers required to go into settings to modify defaults that should automatically be default if the developers consider people who do data entry. Example I'm thinking of is the use of the "TAB" key on the keyboard. It should logically go from first name to last name, to address, etc. It didn't so I had to place a ticket to change it in the settings. There could stand to be more thought on the development side, possibly pull in more people who are users and let them test-drive and give feedback before releasing it.
DONORPERFECT is the PERFECT CRM
Commentaires : DP's reports are so easy to use and to learn to use. Overall, I wouldn't change CRMs for nothing - I have used 2 others in my past experience and DP tops them all as far as user friendly and not knowing how to do something... CHAT is your new best friend!
I absolutely love donor perfect! It is so easy to use and was a piece of cake when transitioning from another software to DonorPerfect! The reports are so easy to setup and if you ever run into a problem - all you have to do is jump on CHAT and they will help you with whatever your need is!
I really don't know of anything that is my least favorite about Donorperfect! If you ever have a problem - just jump on CHAT and they are so courteous and patient with those that are just learning the system. DP fits perfectly into our day to day practices in our non-profit.