Tabs3

I highly recommend Tabs3 Software

Commentaires : We use Tabs for our timekeeping and billing, the Tabs3 Connect is a great feature for attorneys to enter their time on the go. The General Ledger and Accounts Payable software integrate well with each other and with Tabs, so that saves on duplication of work. Practice Master has great features and is a great database for containing the information needed for our clients.

Avantages :

The software is very user friendly, the programs are intuitive and the e-mail bills are a great function! We have been using all the products offered by Tabs3 for over 25 years. The upgrades always have something new and better when they come out.

Inconvénients :

There just isn't enough time for me to learn all the capabilities of the software.

Satisfied Customer

Commentaires : We have used Tabs3 for billing since before I started (16 years ago), but we used another practice management software for a while before switching to PracticeMaster. We recently made the change from the basic version to the Platinum version. The price difference was the hurdle, but the features in Platinum are valuable. Support has been very good over the years.

Avantages :

We have added fields in PracticeMaster to track information that we want available, and those fields are then available in the Report Writer. For example, we added a tab for our Estate Planning matters to track which documents were created for them and whether we are storing the originals or if the client has the originals. Report Writer allows you to create custom reports pulling information from PracticeMaster. I wish you could pull more information from other parts of the Tabs3 Suite in the reports. While we are slow to incorporate new features into our daily use, I find many of them valuable. We have just started to use the email statement feature which isn't very new.

Inconvénients :

There is so much to the software that it can take a new user a little while to get up to speed on it. It takes some training to know where to enter information so that it syncs correctly between the different parts of the software. We need to be more proactive about learning about the features and functionality. We don't have a reseller that helps us implement them.

Tabs3 Outstanding Technical Support

Avantages :

Tabs3 is a complete fully integrated practice accounting software that includes back office, time and billing, and trust accounting. THE TECHNICAL SUPPORT IS THE BEST.

Inconvénients :

Having used a competing product for almost 30 years, some of the functions are not intuitive, so there is a bit of a learning curve.

The not so good Tabs

Commentaires : I have had Tabs since 2010, it is terrible. You purchase the program and then you constantly have to go back to customer service (tech dept.) and they want to hit you up for $200 per hour for tech help, as you can imagine that is absurd, expensive and terrible. They let you buy the product and make it seem like there is no additional cost, reality is that you better pay for the ongoing tech support because there are always errors and problems that need addressing, did I mention the $50 minimal charge or $200 per hour for tech help. I rarely was able to use the program, each time I tries there was some new error message and a need to seek out tech department, truly a terrible experience.

Avantages :

The software has a wide array of features and billing is nicely prints out in a very organized and concise format, it really does have a lot of detail and nice features.

Inconvénients :

It seems to always have some problem or error message on the rare instances when I actually needed it to do a billing for a client, nothing is worse than paying for a product and then having to waste time because it will not work and then get stuck paying extra by having to call and pay the tech department $200 per hour to help you figure out why their product does not work as it is promised and as it should from the start. How is it possible that the product regularly has error messages that are not resolvable without a call to the tech department. Very frustrating.

Long Time User

Commentaires : I chose TABS and TAS for our firm in 1999 and have recommended it to several other law forms, all of whom use it. I is so much easier to read the transactions and statements than the previous program. The updates have all been helpful and easy to install and integrate. I wouldn't use anything else!

Avantages :

The integration between trust accounts and TABS is great!

Inconvénients :

The write off component is confusing... on the transaction sheet the ending totals are off due to a write off