Propertyware

Propertyware is the heart of our office operations

Commentaires : I have used and supported Propertyware in our franchise offices for over 5 years and have seen great progress in the features and services provided. They have adapted the core code to fit our specific needs.

Avantages :

I provide ongoing support to our franchisees. Propertyware was customized to how we do business and is designed to help our offices automate their processes. There is a very good customer support department but for our company specific questions, they call me. If I can't help them, I have a dedicated support technician I can contact.

Inconvénients :

It is a work in progress. New features are being added and at times it is hard to keep up with the changes.

An Absolute must for property management

Commentaires : It is a great program, the texting is awesome. I would love an option that we can text a number and not have that number in our system... for instance.. i need to text a perspective tenant but they are not in the system.. so i have to set them up as a contact and thats a process..

Avantages :

Integration is a snap. The text messaging option makes communcation so much easier.

Inconvénients :

I wish that lease extensions for the future would be easier. If there was a way to draft the lease extension without changing the actual lease i could get these done much sooner but being that i have to change the actual "lease end date" in the lease and the amounts in auto pay to make it populate i cant do them early.

Propertyware is complex and challenging, but provides nearly comprehensive functionality.

Commentaires : Our property management company, Royal Rose Properties, literally could not function without it.

Avantages :

Their "custom fields" option allows you to record just about whatever information you want or need onto every (unit/building/portfolio/contact/work order/lease/vendor/etc./etc.). On top of that, the system is robust enough to then allow you to create reports that provide, filter by, sort by, and otherwise use that custom data, which means it's useful for tracking just about everything. Which is HUGE for a big, complex mess like property management. Also, while their support system is occasionally (not always or even often!) slow, they do always follow through, and they're tenacious about getting to the bottom of problems. Also, they do actually pay attention to and actually (occasionally) implement new-feature requests, which is really rare in my experience and alone makes them awesome.

Inconvénients :

It looks like it's from 1990...and it *acts* like it's from 1990. Which is to say there are lots of small, annoying inconsistencies in the way things are treated that add up to a significant headache without ever actually making you feel like any one thing is enough to make you switch services. For example, you can right-click on a link to any property, lease, or contact and open it in a new tab -- but you can't do that for Work Orders; for whatever reason, they're called through Javascript instead of through a URL, *despite HAVING a unique URL* that you can easily link to. So why is that one thing alone unable to be right-click opened? For another example, you can set a pop-up message to show up whenever you view a property/contact/etc, and that works just fine IF you get to that page by clicking a link to the page. But if you've already been to that page and you use the Back button to get to it, the software deposits you at whatever point in the page you were at when you left...and the pop-up is still way back up at the top of the page, so you have to scroll all the way up to close it, then scroll all the way back down to where you actually want to read (because it greys out the whole page when the pop-up pops up.)

A small business glance to Propertyware

Commentaires : This software saves me time, and this is ALWAYS a good thing.

Avantages :

The accounting aspect is critical and Propertyware nails it. I do wish you didn't need to be an actual accountant or bookkeeper to figure out how to make adjustments. This part is difficult and can take a lot of time to figure it out.

Inconvénients :

The Statements need to be more customized. I have several owners that are LLC's that want to see their Reserves broken out on their monthly statements.

Great Software

Avantages :

This software is easy to use and very well organized. I also love the customer service!

Inconvénients :

I wish that it would offer an amortization schedule and Land contracts! I think that will be a great opportunity for many people including our company.