Qui utilise ServSuite ?

Secteur de la désinsectisation, du jardinage et de l'entretien des pelouses

Description de ServSuite

Le logiciel est doté d'une architecture puissante qui vous permet d'exploiter une ou plusieurs succursales dans le monde entier. Service Pro est connu pour ses modules complémentaires ServSuite qui lui confèrent une grande valeur fonctionnelle : programmation, facturation, renouvellement, commissions, recouvrement, traitement des cartes de crédit, etc., ainsi que certains de leurs derniers ajouts : l'application mobile, le suivi de véhicules par GPS, les notifications vocales et textuelles, etc.

Informations sur ServSuite

ServicePro

http://www.servicepro.com/

Fondé en 1993

Vidéo de ServSuite
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Présentation des tarifs de ServSuite

ServSuite est disponible en version gratuite et propose un essai gratuit.


Version gratuite

Oui

Essai gratuit

Déploiement et prise en charge de ServSuite

Ressources d'aide

  • Service de support permanent (réponse directe)
  • Support en horaire de bureau
  • En ligne

Déploiement

  • Cloud, SaaS, web
  • Installation (Windows)
  • Mobile (iOS natif)
  • Mobile (Android natif)

Formation

  • Formation présentielle
  • Formation en ligne en direct
  • Webinaires
  • Documentation

ServSuite - Fonctionnalités

  • Devis
  • Facturation
  • Gestion des inspections
  • Mappage de la végétation
  • Planification des tâches
  • Pour les utilitaires agricoles
  • Rapports avec photos
  • Rendez-vous récurrents

Logiciels agricoles : afficher la liste complète

  • Accès mobile
  • Devis
  • Dispositions des biens
  • Facturation
  • Gestion de la flotte
  • Gestion des expéditions
  • Historique du service client
  • Planification
  • Routage
  • Suivi de l'infestation
  • Suivi de l'usage des pesticides

Logiciels pour entreprises de désinsectisation/dératisation : afficher la liste complète

  • Accès mobile
  • Devis
  • Facturation
  • Gestion des clients
  • Gestion des contrats
  • Gestion des employés
  • Gestion des expéditions
  • Gestion des équipements
  • Planification
  • Routage

Logiciels pour paysagistes et jardiniers : afficher la liste complète

ServSuite - Logiciels similaires

Plus d'alternatives à ServSuite

Avis sur ServSuite

Lire tous les avis

Score moyen

Facilité d'utilisation 4
Service client 4,4
Fonctionnalités 4,2
Rapport qualité-prix 4,2

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Écrivez votre avis !
Blake H.
General Manager
Services aux consommateurs, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 22/10/2019

"Great tool for Pest Control services"

Commentaires: We are able to run residential and commercial pest control departments through it, providing all of the features we need such as taking pictures at customers' services or using barcodes for accountability.

Avantages: The ability to customize different forms for exactly what we need. It also allows us to run multiple departments for multiple branches through the same account while making transitions from one to the other seamless, but also keeping reports and statistics separate for each.

Inconvénients: Some of the features are not fully setup making them not work properly. Customer support can sometimes be very helpful, but many times there is a delay of days or even weeks to get certain issues resolved.

  • Source de l'avis 
  • Publié le 22/10/2019
Blair S.
Office Lead
Services environnementaux, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 28/09/2020

"ServSuite Review"

Avantages: User friendly, customizable, and allows for upgrades as needed to suit business needs.

Inconvénients: Had a few problems during transition, however the team has been really helpful in resolving issues.

  • Source de l'avis 
  • Publié le 28/09/2020
Amber T.
IT and Project Specialist
Services aux consommateurs, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    2 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    1 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    1 /5
  • Probabilité de recommander le produit
    3/10
  • Source de l'avis 
  • Publié le 02/10/2018

"Complicated and Faulty"

Commentaires: Very frustrating. Luckly our direct customer service contact is a genius! Calling in to their normal customer service line is always a waste of time and I find I generally know more about their software than they do. Automatic doesn't exist for ServSuite, if you want something "automatic" to happen in this software, someone has to push a button.

Avantages: It keeps track of our customers and their program and payment information. ServSuite Mobile is easier to complete services on than doing it via paper. It stores which chemicals were used and can print them on the work orders that get sent to customers (very handy when we get audited by the state).

Inconvénients: Where to start... Everything about ServSuite is buggy. For instance, if you don't put the address in perfectly, it won't show up in any searches. If you don't click the right buttons in just the right order, you won't get the results you're looking for (or the same results you got the time before). We are constantly sending in issues to our direct customer service contact and they have to look into them and fix them on the back end or send them in for programming to be resolved. Their marketing module doesn't work. Their forms (templates for emails, letters, etc.) are so complicated, clunky, and archaic that we don't even want to use them. Everything is so intertwined with everything else that if they do an update to fix something, it kicks something else out of functionality. We get by, but "Well, it's ServSuite..." is the constant joke in the office when we don't have an explanation for something random that happened. We shouldn't have to find alternate ways to get around something that we pay for in order to run our business, but that's become a daily task for us.

Réponse de l'éditeur

envoyé par ServicePro le 07/11/2018

Hi Amber, Thank you for bringing the issues that you have experienced to our attention. A customer care representative has been in touch to help resolve these and will continue working alongside your team to ensure ServSuite meets your business needs. We apologize for any inconvenience caused. All the best, the ServicePro Team.

  • Source de l'avis 
  • Publié le 02/10/2018
Amy M.
Owner/operator
Services aux consommateurs, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 05/10/2020

"I couldn’t be more pleased"

Commentaires: Although I got off to a rocky start the team helping me walked me through and taught me everything thing I needed to know. They are always on hand when I have a question as well. The software is completely comprehensive and easy to adjust to fit my specific needs. I feel like we are growing and profiting from the use of this product

Avantages: It is So very comprehensive it was also adjustable to fit my company

Inconvénients: It took me a while to learn but it was worth it

  • Source de l'avis 
  • Publié le 05/10/2020
Christopher S.
general manager
Produits chimiques, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 22/09/2020

"versatility"

Commentaires: I am very happy with it, I started using this program many years ago, early 2000, so about 20 years watching it grow and become a very competitive service.

Avantages: very versatile, the learning curve is a bit tough but once you understand how it works it can be a real quality time and money saver. Reports are detailed and help with many aspects of management. scheduling is probably the best component. customer portal and card payments are seamless.

Inconvénients: the mobile application and stability, we have had issues in the field with tablets and the software. support has been good on resolution

  • Source de l'avis 
  • Publié le 22/09/2020