Pour qui ?

Guest Tracker Property Management Software services all Lodging Industries including Hotel, Resorts, State Parks & Campgrounds, Universities, Hospitals, Government and Armed Forces Facilities.

Notes moyennes

9 avis
  • Note globale 4.5 / 5
  • Facilité d'utilisation 4 / 5
  • Service client 4.5 / 5
  • Fonctionnalités 4 / 5
  • Rapport qualité-prix 4.5 / 5

Informations sur le produit

  • Version gratuite Non
  • Version d'essai gratuite Oui, obtenez un essai gratuit
  • Déploiement Cloud, SaaS, web
    Installation (Windows)
  • Formation Formation présentielle
    Formation en ligne en direct
  • Ressources d'aide Service de support permanent (réponse directe)
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • TCS Hotel Software
  • http://www.hotel-software.com
  • Fondé en 1986

En savoir plus sur GuestTracker

GuestTracker GT|Cloud Hotel management software helps manage all types of Resorts. Features include Reservations, Online booking engines, POS, QB Accounting, and Shift 4 Credit Card integration Gateway. Integration Add-Ons makes Guest Tracker a complete Property Management System. Hundreds of Reservation and Accounting features make Guest Tracker the most flexible, complete solution in the industry for 15+ years of Quality Software design. Try GT|Cloud Today.

GuestTracker - Fonctionnalités

  • Facturation
  • Fonctions pour camps de vacances
  • Gestion de la restauration
  • Gestion des clients
  • Gestion des inscriptions
  • Gestion des programmes
  • Gestion des présences
  • Gestion du personnel
  • Gestion médicale
  • Inscription en ligne
  • Planification
  • Portail parent
  • Automatisation du marketing
  • CRM
  • Carte de fidélité
  • Comptabilité intégrée
  • Gestion de la maintenance
  • Gestion des employés
  • Intégration GDS et OTA
  • Location saisonnière
  • Point de vente (PDV)
  • Prise en charge de plusieurs établissements
  • Propriété unique
  • Réservation en ligne
  • Séjour prolongé
  • Traiteurs

Avis les plus utiles sur GuestTracker

We have been using Guest Tracker for many years and it works well for our needs.

Traduire avec Google Translate Publié le 21/07/2018
Erin D.
Hôtellerie, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Note globale
4 / 5
Facilité d'utilisation
4 / 5
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: It is easy to navigate and train. The customer support is great and the manual is precise. The reservation taking process is not complex.

Inconvénients: I think there are some features that could be better. They recently changed the discount to a percentage versus a dollar amount which was easier to use. I wish that you could merge profiles together easily as there are so many duplicates in my system it is a bit frustrating. Sometimes something could be easy but the system does not allow such as reinstating a reservation you have to go back in and do an entire other one. When you cancel a reservation you can't get back to reinstate it or to reprint the cancellation letter. Sometimes there are glitches in the system and then you can't go back and have to cancel it or check it out and start over again. There isn't to my knowledge a way to search by reservation number. I wish it was easier to search in different reports.

Easy to use system, majority of the features are well thought out and work well.

Traduire avec Google Translate Publié le 19/07/2018
Jessica H.
General Manager
Hôtellerie, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
Note globale
4 / 5
Facilité d'utilisation
4 / 5
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It has allowed us to take a manual paper booking system and update it to a computerized booking software that can be used directly with a booking engine. This allows us better control and time management.

Avantages: I like that it allows for automatic owner statement creation, tape chart functionality and that we can post charges for any billing date, even if that date has already past. This is extremely helpful if a charge was missed being posted or posted incorrect. There is no need to balance over multiple days you can just go in and correct the mistake.

Inconvénients: The reporting features could be improved: Ex. I would be great to be able to forecast revenue per unit instead of unit type like the history displays. This would be useful to know that we are on track to provide appropriate revenue towards each unit owner. The accompanying guest function would be more helpful it when you insert an accompanying guest it registers as stay and creates a history for future return stays (even if they are not returning with the same primary guest). Having more room for Guest Notes. There is not enough room to create enough notes on the guest profile. This is important so that in the future I know if a guest has experience issues with us and the detail or if they caused issues and the details. etc.

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