Description de Ungerboeck Software
Ungerboeck Software International (USI) propose un logiciel de gestion des événements et des espaces événementiels leader dans le monde entier. Il a déjà convaincu plus de 40 000 utilisateurs dans 50 pays. Depuis 1985, année de sa création, Ungerboeck développe des produits résolument centrés sur l'utilisateur et spécifiquement destinés au secteur événementiel. Grâce à sa modularité et à sa flexibilité, Ungerboeck Software est particulièrement modulaire et flexible, ce qui permet de le configurer facilement pour répondre aux besoins particuliers de dizaines de profils spécifiques au domaine événementiel.
Qui utilise Ungerboeck Software ?
Au service d'un marché international. Disponible dans plus de 6 langues. Actuellement utilisé dans plus de 40 pays par divers types d'entreprises spécialisées dans l'organisation d'événements ou la gestion d'espaces événementiels. Sites, salons professionnels, conférences, etc.
Informations sur Ungerboeck Software
Fondé en 1985
Ungerboeck Software - Prix
À partir de:
- Non, pas de version gratuite
Ungerboeck Software n'est pas disponible en version gratuite.
Informations sur Ungerboeck Software
Fondé en 1985
Ungerboeck Software en vidéos et en images
Déploiement et prise en charge de Ungerboeck Software
- Formation présentielle
- En ligne en direct
Fonctionnalités - Ungerboeck Software
- Application mobile
- Base de données de clients
- Base de données de contacts
- Booking Management
- Calendrier des événements
- Carte de fidélité
- Commande en ligne
- Commandes récurrentes
- Données en temps réel
- Emplacements multiples
- Gestion de la communication
- Gestion des banquets
- Gestion des calendriers
- Gestion des commandes
- Gestion des contacts
- Gestion des contrats/licences
- Gestion des coûts
- Gestion des cuisines et des menus
- Gestion des documents
- Gestion des factures
- Gestion des fournisseurs
- Gestion des installations
- Gestion des recettes
- Gestion des serveurs
- Gestion des stocks
- Gestion des événements
- Génération d'offres
- Importation et exportation de données
- Intégration comptable
- Intégrations de tiers
- Mises à jour en temps réel
- Paiements électroniques
- Planification automatisée
- Planification des événements
- Portail libre-service
- Pour traiteurs
- Rapports d'historique
- Rapports de ventes
- Rapports en temps réel
- Rapports et statistiques
- Rapports interactifs
- Rapports personnalisables
- Réservation de chambres
- Signature électronique
- Stratégie de marque personnalisable
- Suivi des commandes
- Suivi des livraisons
- Synchronisation du calendrier
- Traitement des paiements
- e-mail marketing
Alternatives à Ungerboeck SoftwarePlus d'alternatives à Ungerboeck Software
Short term pain for long term gain
Commentaires : Very good. I mostly converse with USI staff at the APAC conference. Everyone is pleasant, happy & knowledgable
Once I had the understanding of how to adapt to my role / our company it was easy to learn I can log in from home or anywhere in the world. It does make completing invoices and schedules very easy
When we first started the transition to ungerboeck I would have been able to tell you 20 things I didnt like. But now I cant think of anything. If we have an issue our IT god gets in contact with USI and then theres a fix
Convention Center Scheduling and More
The customer service that we have received over the past two+ years, has been awesome. We also like that the base of the software addresses the bulk of what we want it to do, but we have the ability to customize and make tweaks to make it work for our facility. The ability to provide online trainings and support has been awesome. The new certification program is helpful as well.
Customizing does cost money; for the first year, every time we asked for something it felt like it was going to cost something. I'd recommend setting aside funds for customization each year, as it really does make the software even better. Our accounting team still has to double entry everything; in the sales process, we were told that this system would connect with our accounting software but it does not.
Alternatives envisagées : EventBookings
Pourquoi choisir Ungerboeck Software : We were looking for a system that moved quickly and was more agile with what we do.
Logiciel antérieur : Concentric
Ungerboeck Software OK
Commentaires : Ungerboeck worked fine for our office before we expanded into the non-credit and alternative digital credential realms fully. The software could not keep up with our needs and led to frustrating encounters both for our customers and for our staff on the customer service side. Each time an issue needed resolved, we were charged for the time it took to answer a simple question or easily fix a problem that was a glitch through Ungerboeck to begin with. If you have a limited number of offerings or focus in one area, then Ungerboeck would probably be fine, but as you grow and gain more customers, the time spent inputting courses and dealing with issues, is not worth the return on your investment.
Being able to see a list of sessions each time the software is opened, made the staff's lives easier as they did not have to constantly search for upcoming sessions. Also being able to customize the software so you could only see your sessions or upcoming events allowed us to keep track of our items without possibly clicking around in another staff member's events.
The software did not allow us to create a website through it or link directly to our website, which meant staff had to spend double the time inputting courses into Ungerboeck and then also using Cascade to input information into our website. Each time an update was needed, the same process had to be followed. Customers also had trouble finding the information needed and registering for the courses, leading to lost revenue through lost customers and more time spent registering customers on the back end.
Great software for our business center
Commentaires : It was a game-changer for us. Put all our service departments into one resource accessible to all at any time. After having the software for five years, we purchased the advance care plan. This gives us a designated customer service member that has helped us make the most out of the software as we are self-supported and do not rely on additional resources from IT. And we can still make it work! As we change, the software changes with us.
This software is totally customizable. It doesn't matter how small or large your business, there's a way to adapt it to exactly what you need. Plenty of reporting options are built into the software that adapts to give the supporting departments what they need with no additional or different input from the event planners. We are a company with a business center that is used for internal and community events. We have used the software for as little as 2 person meetings to events with well over 1000 people using the same process flow. They also have a great support website with a knowledge center and community based help center. Makes it easy to access information on tips, tricks and best practices at any time. Software updates have been easy to deploy and mostly seamless.
It did take some time and additional resources to implement but that was due to the complexity and building it to our needs. It is not an "out of the box" product - also the beauty of it! Also the individuals users need to change their passwords often (about every 90 days). That seems to be excessive and when running 2 or 3 shifts the timing to get a reset link may not be ideal.
Long Term UB User
Commentaires : My overall experience with Ungerboeck has been great! They are always so great to work with and helpful in realizing new projects and ideas that we may have for our institution. They draw upon expertise across different fields and really strive to enhance the user experience. They truly listen to what their customers want for a product.
I love how the software allows you the flexibility to tailor your process and workflows in the system to best fit your needs. It is easy to create steps, fields etc. that are needed to accomplish your company goals and improve efficiency across all levels within an organization including sales and marketing, booking and reservations, contracting, reconciling, budgeting, and forecasting.
What I least like about the software is doing the upgrades. They are necessary but can sometimes be cumbersome to go back through and double check all the functionality is working properly. The good news, is that you can do all of this through the test environment prior to upgrading your production site.
Alternatives envisagées : EMS
Pourquoi passer à Ungerboeck Software : Had better overall functionality.