Pour qui ?

Target hospitality professionals of all sizes. Initial data customization and an online training session is included in the starting price!

Notes moyennes

66 avis
  • Note globale 4.7 / 5
  • Facilité d'utilisation 4.3 / 5
  • Service client 4.9 / 5
  • Fonctionnalités 4.5 / 5
  • Rapport qualité-prix 4.6 / 5

Informations sur le produit

  • Version gratuite Non
  • Version d'essai gratuite Non
  • Déploiement Cloud, SaaS, web
    Mobile (iOS natif)
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Service de support permanent (réponse directe)
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Infor
  • https://www.infor.com/products/sales-catering
  • Fondé en 1996

En savoir plus sur Infor Sales & Catering

Infor Sales & Catering specializes in integrated software applications for the hospitality industry including Sales and Catering, Event Management, Reservations and Floor Management. They have been helping customers increase revenue, reduce costs, improve efficiency and enhance service for more than 20 years. Over 20,000 users enjoy the web-based version, ReServe Cloud, in markets such as hotels, restaurants, clubs, caterers, entertainment centers, stadiums, wineries and convention centers.

Infor Sales & Catering - Fonctionnalités

  • Facturation
  • Gestion des caves
  • Gestion des clubs d'amateurs de vin
  • Gestion des commandes
  • Gestion des stocks
  • Gestion des tonneaux
  • Gestion des vignobles
  • Point de vente (PDV)
  • Suivi de la production
  • Billetterie
  • Conférences/Conventions
  • Enquêtes et feedback
  • Gamification
  • Gestion des badges
  • Gestion des bénévoles
  • Gestion des expositions et des fournisseurs
  • Gestion des parrainages
  • Gestion des participants
  • Gestion des réservations groupées de chambres
  • Mariages et fêtes
  • Promotion sur les médias sociaux
  • Calendrier des événements
  • Confirmation et rappels
  • Gestion de site web
  • Gestion des listes d'attente
  • Gestion des participants
  • Gestion des réductions et des coupons
  • Gestion du marketing
  • Inscription en ligne
  • Paiements en ligne
  • Promotion sur les médias sociaux
  • Accès mobile
  • Booking en ligne
  • Facturation
  • Gestion d'équipe
  • Gestion de site web
  • Gestion des abonnements
  • Gestion des stocks
  • Gestion des visiteurs
  • Gestion des événements
  • Gestion du marketing
  • Point de vente (PDV)
  • Portail des membres
  • Suivi des présences
  • Traitement des paiements
  • Comptabilité intégrée
  • Facturation
  • Gestion de table
  • Gestion des cuisines
  • Gestion des employés
  • Gestion des listes d'attente
  • Gestion des menus
  • Gestion des réservations
  • Gestion des stocks
  • Point de vente (PDV)
  • Rapports et analyses
  • Facturation
  • Gestion des clients
  • Gestion des contrats
  • Gestion des participants
  • Gestion des produits alimentaires
  • Gestion des ressources
  • Gestion des réservations
  • Gestion des ventes
  • Gestion des événements
  • Gestion du personnel
  • Installations multiples
  • Base de données de clients
  • Facturation
  • Gestion des banquets
  • Gestion des calendriers
  • Gestion des commandes
  • Gestion des contrats
  • Gestion des cuisines et des menus
  • Gestion des devis
  • Gestion des installations
  • Gestion des recettes
  • Gestion des réservations
  • Gestion des serveurs
  • Gestion des stocks
  • Gestion des événements
  • Étude des coûts

Avis les plus utiles sur Infor Sales & Catering

Woodbine Entertainment Group Reserve Interactive

Publié le 08/09/2016
Joseph A.
Director, Hospitality & Event Sales
Hôtellerie, 1 001-5 000 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Our experience with sourcing, negotiating and implementing Reserve at our venues has been extremely positive at every level of the project. In October 2015, we decided that we needed to update our existing systems. Through our review and initial planning process we invited 4 companies to bid on our RFP. Of the four we invited, three submitted quotes which ranged by thousands of dollars. Reserve was priced in middle of the three slightly higher than lowest quote based on our initial ask but once we worked through our wants the final cost was substantially higher then we initially anticipated. Reserve was very understanding of our budgetary constraints in the initial year of our project and worked with us on a multi-year agreement that worked for both organizations. Throughout the demo and review phase of our process, Account Specialist Suzanne was very accommodating in making our times work for us, which included a very early west coast morning to accommodate an east coast group. Suzanne was very informative on the system capabilities and when she didn't have answers to the many of our questions, she would always engage the appropriate people who could provide the required answers. Suzanne remained in the loop from the initial call right through the implantation phase at which time Melanie and the implementation team took over. The implementation team at Reserve were equally as accommodating and very helpful in leading and assisting us with getting all three properties and eight sites ready for use. Their knowledge of the system allowed for us to change some of our own processes in order to maximize the software's power and efficiencies. Their process included weekly calls to keep the project on track and address any ongoing challenges and concerns. During the initial weeks Melanie's team was very helpful in finding work-a-rounds for some of our accounting and tracking processes. Since going live with our first property (3 months), Reserve has had 2 system updates, including some improvements we requested for our operational needs. They have been very receptive to adding additional system change requests for future development, which is very encouraging and reinforces the decision to go with Reserve.

Avantages: - Having our Reservations, Event and Club Membership all in one system
- Bread crumb feature
- Great search functionality
- Copy features VERY helpful & easy to use
- Access from any internet connection on any device (phone access not a great experience but in a pinch great for quick info)
- Extremely easy to use
- Licensing model allows us to provide access to unlimited people within the organization
- Event & Membership Leads module allows for review of sales teams efforts and performance
- User rights functionality allows to set a number of user restrictions for different categories
- Reporting Module very easy to use for creating reports
- Great Customer Service & learning documents
- Ability to set up View List with in the different Modules for quick access to information
- Ability to email from within the system & auto-saving communication

Inconvénients: - Report Module does not provide an option to access all report fields, currently fields available are based on type of report looking to create
- Unable to quickly view asset inventory of rooms
- Reservation Module cannot report on custom fields
- Unable to inventory items in Reservation Module
- E-signature limited in functionality, no counter signing option
- E-signature requires sending in two separate emails
- Limited billing functionality in Membership Module
- Cannot create a regular event spanning multiple sites (operations gets confused using both Event Documents & Master Event Documents
- Unable to print View Lists

Réponse de l'éditeur

envoyé par ReServe Interactive le 23/09/2016

Hello Joseph,
Thank you for taking the time to provide such a thoughtful review of your experience with ReServe. We are very pleased to hear that you and your team have been satisfied with our service and responsiveness, as we want every customer to recognize our loyalty to them.
To that end, please know that we have reviewed your suggestions for improvement, and have already begun work on a few enhancements to better support your needs.
Looking forward to our continued partnership.

Sincerely,
The ReServe Team

Great Software!

Publié le 17/08/2016
Tamara P.
Sales & Catering Manager
Hôtellerie, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Reserve Interactive is overall a really really good software. I find it quite easy to navigate. It has so many great features and after using it for a few months, I can't think of any that I would add. It has everything that I need. Their help desk and developing department have been amazing! It just seems that they really listen and care about their clients and software. I would highly recommend this software! Good job Reserve!

Avantages: Let's start with help desk. They are excellent! Another major thing: Reserve Interactive listens to their clients and develops and upgrades their software accordingly. How awesome is that! Not every software company does that and I'm speaking from experience. There are a lot of features in this software that I really like such as; Love the way contracts, banquet event orders etc. look. Extremely nicely laid out, easy to read and very professional looking. I actually had clients comment on it. I love love love the "internal note" feature! Batch emailing feature is coming soon and I am super excited about that. Etc., etc.

Inconvénients: I don't find ReserveU easy to navigate. I would love to see the "search bar " and just be able to type in what i need instead of going through the whole list. It's cumbersome and takes time, which most of us don't have. That's why I just chat with help desk instead :) Design of the home page and event page is something I'm still getting used to. I find it a bit messy for the lack of the better word, or just not very clear.

Réponse de l'éditeur

envoyé par ReServe Interactive le 02/09/2016

Dear Tamara,
Thank you for sharing your thoughts about ReServe. Providing a high quality product and superior service are two of our core values, so we are pleased we are hitting the mark with you.
Since most of our product enhancements primarily come from customer feedback, be sure to keep offering us your suggestions!

Kindest Regards,
ReServe Sales

Event Management & Online Reservation Powerhouse

Publié le 03/08/2016
Michael D.
Director of IT
Produits alimentaires, 201-500 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: When redesigning our mobile-optimized user friendly website, I wanted to include something unheard of by other lifestyle driven bowling centers Online Reservations! I wanted our guests to be able to go to tavernbowl.com, book one of our premiere lanes and be instantly confirmed without the need for human interaction. Sounds easy, right? Sure, but try finding a platform which integrates with your event management system to prevent double bookings, and does both equally well. The struggle is real. Enter ReServe Cloud the solution to that problem.

Avantages: In using our previous event management platform, we processed events extremely well. I didn't want to lose the momentum that we had built in switching over to a new platform, just to add extra features. However, ReServe Cloud not only met but exceeded our expectations. We now process events quicker in a more user friendly environment then our previous platform. Not to mention enhanced features such as digital signature of contracts, deposit e-payment processing, web based event leads.

Inconvénients: When moving from one platform to another there are many hurdles and obstacles a business faces such as loss of (previous event) data. However, the biggest hurdle is rallying the troops and getting your own team to see the vision and the reason for the change. The biggest obstacle, no matter how many demos watched, is not knowing exactly how ReServe Cloud will work when all the hard set-up work is complete. However, I can assure you it's well worth it.

Réponse de l'éditeur

envoyé par ReServe Interactive le 26/08/2016

Hello Michael,
We are so grateful for your kind words but more importantly, we are thrilled you and your team are finding success with the ReServe system. It has been a pleasure to work with you all at Tavern+Bowl, and we look forward to a long partnership!

Continued Success!
Team ReServe

Epic Sales Management Tool

Publié le 25/06/2016
Troy S.
Vice President of Sales & Marketing
Hôtellerie
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I have been working with Mike and Reserve now for almost 10 years and with all three of the companies I have been in a sales leadership role with. 5 years ago when I came to American Golf as the Vice President of Sales and Marketing for one of the largest Golf Management companies in the world, One of the first orders of business I had was to bring Mike and his team in. We needed to replace our aging, clunky, and hard to use CRM System and Reserve was literally the first thing I said to our CEO we need to start figuring out a way to bring on board. There is no better team on the planet to work with, and we have placed this decision to bring Reserve into American Golf as one of the best decisions this organization has made in a very long time. I know we have a partner not a vendor and look forward to many years of success with Reserve as the backbone of our sales processes and functionality.

Avantages: These ease of use and speed of training was the number one thing that got our attention. We were up and running within 30 days of having the data ready to load. Our team went from an archaic system to state of the art in less than 30 days. The other amazing thing about this software is that generational gaps simply do not exist. People of all ages and computer savvy successfully use the system everyday. Of course you have people who adopt things faster but we have not had anyone say this is too advanced or it is difficult for our more veteran sales people to use. Finally, The ability for the software to be customized to each person while still operating under the basic structure of what we want them to do is simply amazing!!! Having someone be able to tweak something that allows their brain to process things a certain way while still having us be able to monitor and track things at a global level is something other software can't do or can't do as well and with such ease...

Inconvénients: If there was any flaw it would be that people can access it from anywhere with their user name and password. If you have hourly employees they can access it off the clock unless you have the steps in place to limit the access. I can't even really say that is a flaw because they have a solution for it you just have to remember to set the limits on people access if you want that to be the case.

Change is Good!

Publié le 20/09/2018
Utilisateur vérifié
Director of Sales
Produits alimentaires, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The customer service with ReServe is exceptional. We are able to get more detailed in our reporting and in this age of data and analytics, that is vital. Overall, it's just been a pleasure to partner with them.

Avantages: The reporting and available functions. We were using an older version of the software, so it did take me some time to adjust to the cloud based version, but having used it for several months now, I love it. I typically find that if I ask support more questions about what I need it to do, the functionality is there, I just need to understand how to use it more efficiently.

Inconvénients: Getting used to some of the changes with the cloud based version. This is nothing to do with the software, it's more to do with using something for 12 years and having to re-learn. As stated above, I have found that most of my concerns can be resolved with a little digging and time with support

Réponse de l'éditeur

envoyé par ReServe Interactive le 28/09/2018

Hello,
It's an honor to receive such high praise about our solutions, but more importantly about our support team! Delivering great Customer Care is integrated into the fiber of our culture, and we are pleased to know we have met the mark! Continue reaching-out when you need assistance, we are delighted to help!

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