Infor Sales & Catering

Infor Sales & Catering

par Infor

Qui utilise Infor Sales & Catering ?

Les professionnels de l'hôtellerie de toutes tailles. Le prix de départ inclut la personnalisation initiale des données et une session de formation en ligne.

Description de Infor Sales & Catering

Infor Sales & Catering est spécialisé dans les applications logicielles intégrées pour le secteur de l'hôtellerie, notamment des applications spécialisées pour les ventes et les services traiteurs, la gestion des événements, les réservations et la gestion des plans de salle. Depuis plus de 20 ans, l'éditeur aide de nombreux clients à augmenter leurs revenus, à réduire leurs coûts opérationnels, à améliorer leur efficacité et à améliorer leur service. Plus de 20 000 utilisateurs s'appuient sur la version web, ReServe Cloud, pour répondre aux besoins de leurs hôtels, restaurants, clubs, traiteurs, centres de divertissement, stades, établissements vinicoles et centres de congrès.

Informations sur Infor Sales & Catering

Infor

https://www.infor.com/products/sales-catering

Fondé en 1996

Prix de Infor Sales & Catering

Infor Sales & Catering n'est pas disponible en version gratuite et ne propose pas d'essai gratuit.

Version gratuite

Non

Essai gratuit

Non

Déploiement

Cloud, SaaS, web

Mobile (iOS natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

Infor Sales & Catering - Fonctionnalités

Logiciels de gestion commerciale viticole
Facturation
Gestion des caves
Gestion des clubs d'amateurs de vin
Gestion des commandes
Gestion des stocks
Gestion des tonneaux
Gestion des vignobles
Point de vente (PDV)
Suivi de la production
Billetterie
Budgétisation
Conférences/Conventions
Enquêtes et feedback
Gamification
Gestion des badges
Gestion des bénévoles
Gestion des expositions et des fournisseurs
Gestion des parrainages
Gestion des réservations groupées de chambres
Mariages et fêtes
Promotion sur les médias sociaux
Calendrier des événements
Confirmation et rappels
Gestion de site web
Gestion des listes d'attente
Gestion des participants
Gestion des réductions et des coupons
Gestion du marketing
Inscription en ligne
Paiements en ligne
Promotion sur les médias sociaux
Accès mobile
Booking en ligne
Facturation
Gestion d'équipe
Gestion de site web
Gestion des abonnements
Gestion des stocks
Gestion des visiteurs
Gestion des événements
Gestion du marketing
Point de vente (PDV)
Portail des membres
Suivi des présences
Traitement des paiements
Comptabilité intégrée
Facturation
Gestion de table
Gestion des cuisines
Gestion des employés
Gestion des listes d'attente
Gestion des menus
Gestion des réservations
Gestion des stocks
Point de vente (PDV)
Rapports et analyses
Facturation
Gestion des clients
Gestion des contrats
Gestion des participants
Gestion des produits alimentaires
Gestion des ressources
Gestion des réservations
Gestion des ventes
Gestion des événements
Gestion du personnel
Installations multiples
Base de données de clients
Booking Management
Facturation
Gestion des banquets
Gestion des calendriers
Gestion des commandes
Gestion des contrats
Gestion des cuisines et des menus
Gestion des devis
Gestion des installations
Gestion des recettes
Gestion des serveurs
Gestion des stocks
Gestion des événements
Étude des coûts

Avis sur Infor Sales & Catering

Afficher 5 avis sur 66

Note globale
4,7/5
Facilité d'utilisation
4,3/5
Service client
4,9/5
Fonctionnalités
4,5/5
Rapport qualité-prix
4,6/5
Sarah S.
Events Sales Director at Riverwalk Golf Club
Conseil en gestion, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 10/08/2018

"Making my Life easier!"

Commentaires: I have been a huge advocate of reserve since I learned how to utilize it. It truly makes work easier and more organized!

Avantages: Reserve puts everything in one place and makes life easy. It saves time in my busy schedule and keeps me organized. The email template and ability to look back on emails it helps me so much!

Inconvénients: For our business, reserve doesn't fit to golf tournament needs quite as well as I think it could. It would also be great if we could have a floor plan section of the program. Implementing the menus to fit to BEOs takes a lot of time some times but is also very worth it once done correctly!

Réponse de l'éditeur

envoyé par ReServe Interactive le 15/08/2018

Hello Sarah! Thank you so much for taking the time to share your comments about ReServe. We are delighted to know our software is making your life easier, and will work to continue to provide enhancements in future releases. Regarding floor plans, let us know if you want to learn more about our interface with a room diagramming solution to address your needs. And do reach out if you need any other assistance. Looking forward to a long-time partnershp with Touchstone Golf!

  • Provenance de l'utilisateur 
  • Publié le 10/08/2018
Joseph A.
Director, Hospitality & Event Sales
Hôtellerie, 1 001-5 000 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 08/09/2016

"Woodbine Entertainment Group Reserve Interactive "

Commentaires: Our experience with sourcing, negotiating and implementing Reserve at our venues has been extremely positive at every level of the project. In October 2015, we decided that we needed to update our existing systems. Through our review and initial planning process we invited 4 companies to bid on our RFP. Of the four we invited, three submitted quotes which ranged by thousands of dollars. Reserve was priced in middle of the three slightly higher than lowest quote based on our initial ask but once we worked through our wants the final cost was substantially higher then we initially anticipated. Reserve was very understanding of our budgetary constraints in the initial year of our project and worked with us on a multi-year agreement that worked for both organizations. Throughout the demo and review phase of our process, Account Specialist Suzanne was very accommodating in making our times work for us, which included a very early west coast morning to accommodate an east coast group. Suzanne was very informative on the system capabilities and when she didn't have answers to the many of our questions, she would always engage the appropriate people who could provide the required answers. Suzanne remained in the loop from the initial call right through the implantation phase at which time Melanie and the implementation team took over. The implementation team at Reserve were equally as accommodating and very helpful in leading and assisting us with getting all three properties and eight sites ready for use. Their knowledge of the system allowed for us to change some of our own processes in order to maximize the software's power and efficiencies. Their process included weekly calls to keep the project on track and address any ongoing challenges and concerns. During the initial weeks Melanie's team was very helpful in finding work-a-rounds for some of our accounting and tracking processes. Since going live with our first property (3 months), Reserve has had 2 system updates, including some improvements we requested for our operational needs. They have been very receptive to adding additional system change requests for future development, which is very encouraging and reinforces the decision to go with Reserve.

Avantages: - Having our Reservations, Event and Club Membership all in one system
- Bread crumb feature
- Great search functionality
- Copy features VERY helpful & easy to use
- Access from any internet connection on any device (phone access not a great experience but in a pinch great for quick info)
- Extremely easy to use
- Licensing model allows us to provide access to unlimited people within the organization
- Event & Membership Leads module allows for review of sales teams efforts and performance
- User rights functionality allows to set a number of user restrictions for different categories
- Reporting Module very easy to use for creating reports
- Great Customer Service & learning documents
- Ability to set up View List with in the different Modules for quick access to information
- Ability to email from within the system & auto-saving communication

Inconvénients: - Report Module does not provide an option to access all report fields, currently fields available are based on type of report looking to create
- Unable to quickly view asset inventory of rooms
- Reservation Module cannot report on custom fields
- Unable to inventory items in Reservation Module
- E-signature limited in functionality, no counter signing option
- E-signature requires sending in two separate emails
- Limited billing functionality in Membership Module
- Cannot create a regular event spanning multiple sites (operations gets confused using both Event Documents & Master Event Documents
- Unable to print View Lists

Réponse de l'éditeur

envoyé par ReServe Interactive le 23/09/2016

Hello Joseph,
Thank you for taking the time to provide such a thoughtful review of your experience with ReServe. We are very pleased to hear that you and your team have been satisfied with our service and responsiveness, as we want every customer to recognize our loyalty to them.
To that end, please know that we have reviewed your suggestions for improvement, and have already begun work on a few enhancements to better support your needs.
Looking forward to our continued partnership.

Sincerely,
The ReServe Team

  • Provenance de l'utilisateur 
  • Publié le 08/09/2016
Utilisateur vérifié
Catering Director
Hôtellerie, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    3/5
  • Facilité d'utilisation
    2/5
  • Fonctionnalités
    5/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 14/11/2017

"Useful but not user-friendly"

Commentaires: The ability to have everything on one site helped a lot. The communication between client and venue is also streamlined and simplified.

Avantages: It is really useful and has great features. The design of the documents (event orders, contracts, etc) is customizable and nice looking.

Inconvénients: It is a hard software to learn and not as user-friendly as one would think. The design of the software is dated.

Réponse de l'éditeur

envoyé par ReServe Interactive le 18/01/2018

Dear Reviewer,
Its regrettable that you find the software difficult to use. We are here to help. However, it is difficult to provide assistance when you choose to remain anonymous. Our chat function is always open as is our toll free support line 888-433-4725.
Kind Regards,
Mike Edmeyer, VP Sales

  • Provenance de l'utilisateur 
  • Publié le 14/11/2017
Tamara P.
Sales & Catering Manager
Hôtellerie, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 17/08/2016

"Great Software!"

Commentaires: Reserve Interactive is overall a really really good software. I find it quite easy to navigate. It has so many great features and after using it for a few months, I can't think of any that I would add. It has everything that I need. Their help desk and developing department have been amazing! It just seems that they really listen and care about their clients and software. I would highly recommend this software! Good job Reserve!

Avantages: Let's start with help desk. They are excellent! Another major thing: Reserve Interactive listens to their clients and develops and upgrades their software accordingly. How awesome is that! Not every software company does that and I'm speaking from experience. There are a lot of features in this software that I really like such as; Love the way contracts, banquet event orders etc. look. Extremely nicely laid out, easy to read and very professional looking. I actually had clients comment on it. I love love love the "internal note" feature! Batch emailing feature is coming soon and I am super excited about that. Etc., etc.

Inconvénients: I don't find ReserveU easy to navigate. I would love to see the "search bar " and just be able to type in what i need instead of going through the whole list. It's cumbersome and takes time, which most of us don't have. That's why I just chat with help desk instead :) Design of the home page and event page is something I'm still getting used to. I find it a bit messy for the lack of the better word, or just not very clear.

Réponse de l'éditeur

envoyé par ReServe Interactive le 02/09/2016

Dear Tamara,
Thank you for sharing your thoughts about ReServe. Providing a high quality product and superior service are two of our core values, so we are pleased we are hitting the mark with you.
Since most of our product enhancements primarily come from customer feedback, be sure to keep offering us your suggestions!

Kindest Regards,
ReServe Sales

  • Provenance de l'utilisateur 
  • Publié le 17/08/2016
Michael D.
Director of IT
Produits alimentaires, 201-500 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 03/08/2016

"Event Management & Online Reservation Powerhouse"

Commentaires: When redesigning our mobile-optimized user friendly website, I wanted to include something unheard of by other lifestyle driven bowling centers Online Reservations! I wanted our guests to be able to go to tavernbowl.com, book one of our premiere lanes and be instantly confirmed without the need for human interaction. Sounds easy, right? Sure, but try finding a platform which integrates with your event management system to prevent double bookings, and does both equally well. The struggle is real. Enter ReServe Cloud the solution to that problem.

Avantages: In using our previous event management platform, we processed events extremely well. I didn't want to lose the momentum that we had built in switching over to a new platform, just to add extra features. However, ReServe Cloud not only met but exceeded our expectations. We now process events quicker in a more user friendly environment then our previous platform. Not to mention enhanced features such as digital signature of contracts, deposit e-payment processing, web based event leads.

Inconvénients: When moving from one platform to another there are many hurdles and obstacles a business faces such as loss of (previous event) data. However, the biggest hurdle is rallying the troops and getting your own team to see the vision and the reason for the change. The biggest obstacle, no matter how many demos watched, is not knowing exactly how ReServe Cloud will work when all the hard set-up work is complete. However, I can assure you it's well worth it.

Réponse de l'éditeur

envoyé par ReServe Interactive le 26/08/2016

Hello Michael,
We are so grateful for your kind words but more importantly, we are thrilled you and your team are finding success with the ReServe system. It has been a pleasure to work with you all at Tavern+Bowl, and we look forward to a long partnership!

Continued Success!
Team ReServe

  • Provenance de l'utilisateur 
  • Publié le 03/08/2016