15 ans à aider les entreprises françaises
à choisir le meilleur logiciel
Dentrix
Description de Dentrix
Plus de 35 000 cabinets dentaires s'appuient sur le logiciel de gestion de cabinet Dentrix. Dentrix est l'un des meilleurs sur le marché, car il fournit des solutions pour les deux aspects de votre cabinet : le côté commercial et le côté clinique. De plus, Dentrix vous aide à construire votre cabinet avec le logiciel d'innovation intégré eServices qui ajoute à votre système et à vos produits de nouvelles capacités provenant des meilleures entreprises de technologie dentaire.
Qui utilise Dentrix ?
Propriétaires de cabinet dentaire indépendant qui recherchent un système complet de gestion de cabinet pouvant s'adapter à la croissance.
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Comparer avec une alternative populaire
Dentrix
Alternatives à Dentrix
Avis sur Dentrix
Alternatives envisagées précédemment :
Dentrix was a lifesaver at my previous job.
Commentaires : My previous job at my father's dental office worked with paper files for the first 30 years. We finally convinced him to upgrade and get a computer system. We chose Dentrix and I'm glad we did! I don't have experience with others to compare, but it was such a great software. Also, you can print out the patient's chart to have a backup paper chart to file in case of an emergency.
Avantages :
- Dentrix has a ton of features that makes scheduling appointments mostly easy and stress-free. - It's easy to find the codes after the patient received their treatment and add it to their digital chart. - Easy to print patients' charts for backup files. - Billing made easy. - Customer support was always excellent
Inconvénients :
- Costly. - It can take a bit to learn everything within the software. - Only Windows compatible. I have Windows but that can be an issue for those who are Mac owners. - When scheduling appointments, sometimes the boxes cover other appointment times making them nonvisible, which ultimately makes you not realize an appointment is there and mess up the appointments for that time slot and surrounding.
Alternatives envisagées précédemment :
Great dental software backed by excellent company
Commentaires : We love HS and dentrix for our practice!
Avantages :
Dentrix is very user friendly and has many features for many needs
Inconvénients :
Too many clicking steps, not cloud based and not enough initial training. You have to dig to get the full use out of this product. Once you do, though, it’s great
poor tech support: poorly trained, outsourced language barrier, read manuals while client holding
Commentaires : dental practice management.
Avantages :
this product requires a steep learning curve; however its features and versatility are very useful
Inconvénients :
20+ year user: Product has gotten more complicated to use. previously globally updated components like DEXIS, now must be updated separately; tech support has degraded; is outsourced and there is a language barrier-30 minutes of formalities before the problem is addressed; wait times are lengthy; tech reads manual on client time while client is holding; techs poorly trained and inexperienced. Dentrix integrated brand name products like: Colgate into RXs and CareCredit in the software without client permission.
Customer service is Poor. And expensive.
Commentaires : They are giving me a pain right now. I have had to upgrade my computers many times to handle their upgrades, and their program is never re written, the program just gets larger each time.
Avantages :
very large expensive program, employees find it hard to learn, some even quit. not intuitive. requires a lot of training for new employees.
Inconvénients :
the customer service. they are always sending you offshore, and the techs are not trained. you have to call back a lot to find a competent tech. they don't service you well.For instance, I have called 3 times to upgrade Dentrix software to a more current version. Each time I was told that the person who installs the software has gone home. On Today's call, the person answering the phone said that the installer had gone home. It is the 4th time I have called, and I asked why he has gone home since it is only 2:30 PM in the afternoon. The representative said he only installs Dentrix updates Monday-Thursday 5AM - 2 PM and Fridays 5AM to 1 PM! I am so angry because had any of the other people answering the phones told me this, I would have known when to call back! This is terrible customer service! Do they only have one person installing Dentrix updates? I am so upset that I drove to the office on a day off specifically to install this update, at 2:30 pm AND THE INSTALLER HAS GONE HOME AGAIN! What the heck is going on? I also scheduled a call from the installer and never got a call back. This is really Mickey Mouse for a company that is supposed to be the biggest and the best. I am really beginning to regret working with Dentrix.
Dentrix dental software
Commentaires : Overall a great investment. It's worth the price.
Avantages :
It integrates well with all other practice systems and is easy to use.
Inconvénients :
I haven't found a weakness. But perhaps if I'm being picky I would say the cost is the only weakness.
