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Description de PestPac

PestPac de WorkWave est LA solution complète éprouvée pour les entreprises de désinsectisation/dératisation de toutes tailles. Elle vous offre tout le nécessaire pour gérer et développer votre activité au même endroit. Elle vous permet également de réduire la paperasserie, de fonctionner plus efficacement, de générer plus de leads, de conclure plus de ventes ou encore de fidéliser davantage de clients. WorkWave est l'entreprise de technologie leader du secteur avec des milliers de clients et plus de 30 ans d'expérience dans le développement de solutions spécialement conçues pour les entreprises de désinsectisation/dératisation.

Qui utilise PestPac ?

Les petites, moyennes et grandes entreprises de désinsectisation/dératisation.

PestPac Logiciel - 1
PestPac Logiciel - 2
PestPac Logiciel - 3
PestPac Logiciel - 4
PestPac Logiciel - 5

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur PestPac

Note moyenne

Note globale
3,9
Facilité d'utilisation
3,6
Service client
3,9
Fonctionnalités
3,9
Rapport qualité-prix
3,8

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
47%
4
25%
3
11%
2
4%
1
14%
Richard
Richard
É.-U.
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : GetApp

PestPac - Great software for independent pest control owners/operators!

5,0 il y a 6 ans

Avantages :

I spend over 30 years in corporate management of the large, national pest control company before I left and bought 2 local pest companies. I can tell you PestPac is loaded with features that the larger companies would die to have! I went paperless 30 days after integrating all of my accounts into the system. Reduced the need for 1 office person/bookkeeper. Technicians love the app on their I-phone and can review the orders for the upcoming week/month. What I like best is the ability for techs to take pictures and embed in the work order to alert our customers what we have done for them during the service (removed a wasp nest, killed an ant mound, moved dog bowls, etc). Great overall software!

Inconvénients :

It is not really easy to learn and the only way to learn is by trial and error. The initial trainer assigned to my account was not very knowledgeable - so after I complained they assigned the best of the best and she was AWESOME!

Laura
Office Manager (É.-U.)
Services aux consommateurs, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Software for Pest Control Company!

4,0 il y a 5 ans

Avantages :

This software is fairly easy to use once you learn the basics. I really like that it's functions are customizable to meet the needs of the company using it. It's great for retaining customer information and keeping up with service history and future service needs.

Inconvénients :

I've used a different software that had a better plan for mapping and scheduling, but lacked greatly in other areas. Adding better routing and mapping functionality is available, but adding it costs more. I don't know if adding it will do what I would like. It would be nice to see all customers with service due this month on the map at the same time. This would allow better customization of the routes each month.

Réponse de l'équipe de WorkWave

il y a 5 ans

Hi Laura - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

james
president (É.-U.)
Services aux consommateurs, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

bad customer service

4,0 il y a 4 semaines Nouveau

Commentaires : hit and misssssssssssssssssssssssssssssssssssssssssssssss

Avantages :

functionality is great for routing but customer service is terrible

Inconvénients :

financial departments lack of customer service

Réponse de l'équipe de WorkWave

il y a 3 semaines

Hello and thank you for sharing your experiences with WorkWave. We've taken note of your comments and encourage you to contact Support directly at (800) 762-0301 to ensure prompt customer service. Thank you, WorkWave

Shannon
Marketing Coordinator (É.-U.)
Services aux consommateurs, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Modules on top of modules

2,0 il y a 5 ans

Commentaires : My company has used PestPac since 1997 (before it was PestPac) though I've only used it for 3 and a half years. My entire experience as a PestPac user has been sorely dismal, dismaying, and disheartening. During this time we've had extensive issues with technician schedules missing stops (even refreshing the mobile app every day), customer communications randomly stopping, a serious lack of reports to determine top revenue-generating Bill-tos, and more. Due to the huge amount of data PestPac stores (and our data goes way back), Service Setups are often popluated with phantom arrival times and PestPac support seems unable to tell from where the data is coming and therefore can do nothing to fix it. The software is module-based, which means you pay extra for every little module, and modules don't always get along with the base platform and other modules without an extensive amount of setup work (and even then it's likely to go awry). Their support is very slow to repond to inquiries (like weeks), though if you need to add a license or inquire about adding on a module, sales gets back to you within the hour. At one point, we tried to use their Route Optimizer, only to find out 8 months into "onboarding" that our scheduling process won't even work with Route Ops. We were never able to even implement one day of Route Ops, but we were still charged for every month past our 3 months of onboarding time. It's unfortunate there is little else out there.

Avantages :

I like that there is huge potential for an all-encompassing pest control business software including dispatch, route optimization, fleet tracking, technician reviews, CRM, email marketing, Executive Dashboard, etc.

Inconvénients :

Pretty much everything, but mostly the fact that technician schedules are sometimes missing stops, and checkboxes associated with customer communications and reports are often unchecked randomly so customers suddenly stop receiving their Invoices and Inspection Reports.

Réponse de l'équipe de WorkWave

il y a 5 ans

Hi Shannon - Thanks for the review, and we are sorry to hear about your frustrating experience with PestPac. We will be passing this feedback along to our product team!

Jennifer
Owner (É.-U.)
Services aux consommateurs, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Excellent Service Every Time

5,0 il y a 5 ans

Commentaires : It powers our business. I am so grateful to have found Pest Pac back when we started in 2002. It has made all the difference in our ability to provide the best customer service experience possible. They are the best company I have every worked with in terms of professionalism, friendliness, reliability, and quality of product.

Avantages :

It is easy to use and the customer. It is full of features and options which can make it complex at times, but this is a good thing and Customer Service is always available to help you learn and understand features as you are ready to use them or new ones become available.

Inconvénients :

I honestly can't think of anything. Any issues are quickly resolved and they are consistently working on improvements and listen to customer feedback.

Réponse de l'équipe de WorkWave

il y a 5 ans

Hi Jennifer - Thank you so much for the 5 star review! We are so glad to hear you are finding success with our software.