18 ans à aider les entreprises françaises
à choisir le meilleur logiciel

Restaurant Manager by Action Systems

Restaurant Manager by Action Systems

Description de Restaurant Manager by Action Systems

Restaurant Manager (RM), une entreprise de Shift4, conçoit des logiciels de point de vente (PDV) pour le secteur de la restauration en mettant l'accent sur les besoins commerciaux bien spécifiques des restaurants indépendants et des chaînes régionales. L'application de point de vente RM a été installée dans plus de 20 000 restaurants à travers le monde. RM s'associe à un réseau de revendeurs à valeur ajoutée (VAR) hautement qualifiés qui fournissent des services techniques et de consulting aux restaurants. Pour en savoir plus, rendez-vous sur www.rmpos.com

Qui utilise Restaurant Manager by Action Systems ?

Restaurants de service à table, bars-discothèques, livraison de pizzas, restauration rapide, camions-snack.

Restaurant Manager by Action Systems Logiciel - 1

Restaurant Manager by Action Systems ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

Restaurant Manager by Action Systems

Restaurant Manager by Action Systems

3,4 (36)
Prix introuvable
Version gratuite
Version d'essai gratuite
14
Intégrations introuvables
3,7 (36)
3,0 (36)
3,3 (36)
VS.
À partir de
Types de licence
Fonctionnalités
Intégrations
Facilité d'utilisation
Rapport qualité-prix
Service client
69,00 $US
mois
Version gratuite
Version d'essai gratuite
75
69
4,2 (526)
3,9 (526)
3,7 (526)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

Alternatives à Restaurant Manager by Action Systems

Toast POS
Fonctionnalités les mieux notées
Fonctions pour restaurants
Rapports de ventes
Traitement des paiements
CAKE POS
Fonctionnalités les mieux notées
Rapports de ventes
Rapports et analyses
Traitement des paiements
TouchBistro
Fonctionnalités les mieux notées
Fonctions pour restaurants
Rapports et analyses
Vérifications distinctes
SpotOn
Fonctionnalités les mieux notées
Rapports de ventes
Rapports et analyses
Traitement des paiements
Gofrugal
Fonctionnalités les mieux notées
Accès mobile
Gestion des contacts
Rapports et analyses
Semper
Fonctionnalités les mieux notées
Gestion des réservations
Réservation en ligne
Traitement des paiements
LS Retail
Fonctionnalités les mieux notées
Gestion des bons de commande
Gestion des prix
Rapports et analyses
Aloha EPOS
Fonctionnalités les mieux notées
Rapports de ventes
Traitement des paiements
Vérifications distinctes
BIM POS
Fonctionnalités les mieux notées
Barcode/Ticket Scanning
Facturation
Gestion des employés

Avis sur Restaurant Manager by Action Systems

Note moyenne

Note globale
3,4
Facilité d'utilisation
3,7
Service client
3,3
Fonctionnalités
3,3
Rapport qualité-prix
3,0

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
14%
4
47%
3
17%
2
8%
1
14%
Hesham
Hesham
General Manager (Turquie)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

It was great experience

4,0 il y a 7 ans

Avantages :

This software is very easy to install and setup , because it guides you in all steps . also user interface is attractive and easy to use .

Inconvénients :

The backoffice module needs more improvement and less complications. If it became able to connect to any general account software this will be great because most of the companies need to join pos to their own account software.

Jamie
Owner
Divertissement, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Restaurant Manager is solid for a Bar/Restaurant Environment

4,0 il y a 8 ans

Commentaires : If you decide on RM, they have a network of local installers/support. It's best to find a good one to help support the system for you. We have a great one. There are parts you can maintain on your own. In my review of other options (which I do every 2-3 years to check the market) the cloud based solutions lack many of the features we rely so much upon. RM is not perfect, but no system is, it is a solid choice for bars and restaurants at a reasonable cost.

Avantages :

Detailed reporting module, Swipe customer credit card and link to tab/table feature, keeps up with volume on busy nights, easy to change menu items/prices, hardwired via ethernet since based on window OS backbone and installed locally on an in house PC or server. No ongoing monthly costs like the subscription models of other cloud options like Lavu, Lightspeed, Touchbistro, and even Square to some degree now. Quick learning curve for team to use the POS. Hardware is typically at the same or cheaper that then cloud based tablet starter kits.

Inconvénients :

Not cloud based (can be a pro or con) depending on reliability of connection, tablet use is not practical due to the heavy demand of the software, the reports are old school out of the 80s but you can upload the data to any BI tool you might like. New features require an upgrade to the latest version and an added cost. (Typically cheaper when you do the math than a subscription model)

Mike
Owner (É.-U.)
Restaurants, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

They service is terrible

1,0 il y a 2 ans

Commentaires : Terrible use to be good years ago

Avantages :

Easy to use system for anyone very simple system

Inconvénients :

The customer service is terrible the absolute worst e people to work with don’t do what they say. Took seven months to get my online order up to not even work rite. They are rude and this is for the Va people I don’t know about other states but the [sensitive content hidden] is terrible rude cusses at my employees

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Restaurants, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Restaurant Manager

4,0 il y a 6 ans

Avantages :

I love the customer service and support. Our local rep is always available and great to work with. The system is also very easy to learn and a new user can quickly become a strong user within a few days.

Inconvénients :

It hasn't been an issue yet; however, with our support being provided by one person, if he is ever unavailable, we my be in trouble.

mohamed
mohamed
technical support (Égypte)
Restaurants, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

RM Review

4,0 il y a 6 ans

Commentaires : my overall experience is good and iam looking forward for more from RM

Avantages :

reporting one of the most amazing features on the program with ton of reports and ton filter you can almost get any report you want

Inconvénients :

loyalty program is very weak you need to improve way more than the current one its very limited

john
founder (É.-U.)
Restaurants, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Restaurant Manager need to get in to the 21 century ....

1,0 il y a 6 ans

Commentaires : Very disappointing in Restaurant Manger and Shift 4 . They want to act like a big company but have no resources or expertise to handle a major problem. They have no relationship building techniques with customers. They will let you crash and burn. They only care about getting there monthly fees!

Avantages :

The software is great for pizza ordering , you can split the pizza in half very easily and it is very easy for the prep printer to send out to kitchen.

Inconvénients :

The software is out dated , the Online ordering module is very out dated. Restaurant manager/Shift 4 is terrible to partner with because they hold you ransom when it comes to credit card processing. Restaurant manager now has there own Credit card processing ( Shift 4) and if you do not use there shift 4 processing they will destroy your business with fees. Shift 4 is in a bad turmoil at the present time because they have a major problem in processing on line payments. The most important factor is that Restaurant manger and Shift 4 has no explanation for the error and the customer service is terrible. They have no answers for the issue and have offered nothing to all there customers for there losses. Stay away !!!

Sally
Sally
server (É.-U.)
Utilisateur LinkedIn vérifié
Produits alimentaires, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

restaurant manager

3,0 il y a 6 ans

Avantages :

it is simple and very straightforward for anyone new starting out with using this software

Inconvénients :

there are too many faults. the repeat function is glitchy and switching between screens gives us problems from time to time

Dave
Partner (É.-U.)
Restaurants, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Out with the old, in with the New

4,0 il y a 5 ans

Commentaires : Overall I will say that for the first 19 years I liked it, didn't love it, but it got the job done. After all the new technology that's coming out with simple cloud based apps, I really don't think RM will be around for much longer.

Avantages :

This was the original POS software that blew everybody's minds. I used this product for over 20 years, at over a dozen different locations. I grew up in the business on it, it takes me back when I see a location using it.

Inconvénients :

As I said, I used this for over 20 years, the problem is that the software never changed or evolved in that 20 years. The lease structure from the backing company is a giant rip off, you had to spend 20 - 30 grand just for a capable system. Software crashes all the time, you have to phone in tech support which they're good, but most of the time they'd have to call you back. In the restaurant business you can't wait. Lastly, it wasn't cloud based, so when the power went out, you were screwed. You were at the mercy of the dinosaur that is RM.

Kane
owner (É.-U.)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Customer service nightmare

4,0 il y a 5 ans

Commentaires : very disappointed in the effort to fix problems.

Avantages :

it has everything you would need for a growing business. But good luck implementing it with no help from tech support 😉

Inconvénients :

There is a big disconnect in communication between RM customer support, your customer service rep (tech support) and your business. Its IMPOSSIBLE to troubleshoot individual needs for small businesses. Don't bother trying!!!

Brandyn
general manager (Canada)
Produits alimentaires, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

powerful backend but clunky otherwise

2,0 il y a 5 ans

Commentaires : frustrating. constant downtime. lack of support. too expensive for what you get

Avantages :

reporting system was quite good but failed to compensate for other shortcomings. ui is fine but dependence on outdated hardware is a boon

Inconvénients :

dependency on server connection to maintain pos uptime. server provided is generally poor quality and would crash constantly. reliance on usb security key which fails often

Lawrence
Director (Afrique du Sud)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

TOTAL LACK OF SERVICE & SUPPORT IN SOUTHERN AFRICA REGION

1,0 il y a 7 ans

Commentaires : I bought may programme in early December for my operation in Mozambique, from the Mozambique Agent - Now nearly 3 months later told by their South African "partner" that I must come collect license key in South Africa. During the whole of the December / New Year Peak holiday period, dependended on temporary license keys - most of the time which they forgot, or never sent.

Avantages :

Relatively Simple to use. A reasonably good product whose full potential has been hampered thru poor & unprofessional service of local agents (South Africa & Mozambique)

Inconvénients :

Expensive. Prone to Glitches & Malfunctions. Total lack of Professionalism & Support in Souhern Africa region

Ron
Owner (É.-U.)
Produits alimentaires, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Service service service

4,0 il y a 4 ans

Commentaires : Beginning was good but as time went on service became worst and worst.

Avantages :

The software was pretty user friendly. But there were some glitches in it.

Inconvénients :

The service provider we used Pontiac Business Systems was gouging on service and I decided to switch POS systems because I was spending as much as a new system on service and that was after we had a service contract.

Krista
Manager
Restaurants, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Restaurant Manager POS

5,0 il y a 8 ans

Commentaires : Great feature rich POS system at an affordable price.

Avantages :

Easy to use, reliable and updates are included with their inexpensive software maintenance plan. We recently upgraded to RMPOS version 20. It's redesigned, bug free and works great. It also has paid at the table and supports chip card processing. Way ahead of other systems that friends of mine use at their restaurants.

Inconvénients :

I was forced to upgrade my server PC from Windows XP to Win 7. I guess that's not a huge deal, but worth noting.

Rodel
IT Manager (Émirats arabes unis)
Restaurants, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Functional

4,0 il y a 7 ans

Avantages :

All the POS functionality that we need from a F&B software is available. The scope is wide as it can handle anything from a kiosk to a Large venue restaurant.

Inconvénients :

Connectivity to handheld devices are limited. Value Discounts are in US standards and need some flexibility. Some customizations might be needed if the software is used outside the US.

Giacomo
Pizzaiolo cuoco (Italie)
Restaurants, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Pos online

3,0 il y a 2 ans

Avantages :

Usato molto poco per un anno per pos online

Inconvénients :

Non molte funzionalità di pagamento.

Ben
Manager (É.-U.)
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Restaurant Manager

4,0 il y a 5 ans

Commentaires : Positive experience for sure. It got the job done and served its purpose.

Avantages :

The software itself was VERY easy to use and train new employees on. Very simplistic and straight forward

Inconvénients :

Visually it’s terrible, many other software options are a lot better. It is VERY basic and unattractive.

Dario
General Manager (É.-U.)
Restaurants, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Good Software Functionality - Average Value

3,0 il y a 7 ans

Avantages :

Front end software fairly easy to use and adjust for menu changes. Very adaptable for various different restaurant environments.

Inconvénients :

Value just OK for money. Hardware setup a bit complicated and prone to possible to complications. Can probably do better for the money.

Alan
Owner
Restaurants, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Buyer beware

1,0 il y a 8 ans

Commentaires : I Just signed up with another POS company. and wasted money on Restaurant Manager

Avantages :

The outsource Tech support in Canada is great.

Inconvénients :

I've had restaurant Manager for a number of years. It's literally the worst POS. It's slow . not intuitive. And hardware support is non existent

Chris
President (É.-U.)
Réseaux informatiques, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

The BEST POS System that money can buy

5,0 il y a 8 ans

Commentaires : I was introduced to RM when my tech company was contracted by a local RM dealer for tech support, and we fell in love with the software. Now we not only support it, but we recommend it to all of the local bard, and restaurants in our area.

Hiro
Manager (É.-U.)
Restaurants, 51–200 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis
Source : SoftwareAdvice

Plenty features, but not cheap

3,0 il y a 4 ans

Commentaires : It should be stable system for large restaurant. But the management slightly confusing. Need to work more on the API integration that we need lately.

Avantages :

A lot of features, a lot of reports. Good for all kind of restaurant type: full service to fast service.

Inconvénients :

Not so many people using, so the servers have to learn little bit. There are plenty software in the server, not all combine together. It is slightly confusing and need to learn.

Mohamed
Project Manager (Égypte)
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Action System Restaurant Manger

5,0 il y a 6 ans

Commentaires : very good experience.

Avantages :

very easy to implement very easy to understand and to work with no big space required to install stable and have a lot of opetions amazing software

Inconvénients :

there is no central inventory management system can handle all stores together from one location.

Saddam
Application Specialist (Égypte)
Produits alimentaires, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Easy to use

4,0 il y a 6 ans

Commentaires : im happy to use this program

Avantages :

Security, Reports, RM monitor, and RM alert is very good

Inconvénients :

don't have call center application and also central inventory program

Paco
Owner (É.-U.)
Restaurants
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Way too many issues

2,0 il y a 9 ans

Avantages :

The only thing I like about this is the handhelds and the efficiency they have created, when they work.

Inconvénients :

We have never ending bugs. Handhelds freeze up. My sessions don't closer properly. We have added wifi extenders, a gaming pc to run it, fans for cooling. Have had 3 handhelds sent back. Crash after crash. Manager functions are very complicated compared to software like Aloha. Selling gift cards, complicated. I am very unhappy.

Mikey
É.-U.
Temps d'utilisation du logiciel : Non fourni
Source de l'avis
Source : SoftwareAdvice
3,5 il y a 12 ans

Commentaires : I got two stations a year ago. I don't know much about computers, but bought my dads restaurant and know this would be better than hand written orders. I bought them from people in Raleigh, NC. They did their job and helped me when I knew nothing, but it didn't they come with a manual. I got them to run reports, inventory, etc. I need to know if I need to buy something else or if it's already in my pos. A year later, I'm still learning. Any help to questions will be a big help. I need to know if I need to buy more to access the main stuff in the pos or just download something.

Alissa
É.-U.
Restaurants
Temps d'utilisation du logiciel : Non fourni
Source de l'avis
Source : SoftwareAdvice

We have used this POS for several years and have currently switched.

1,0 il y a 11 ans

Avantages :

There is nothing I like about this software.

Inconvénients :

This POS system is extremely outdated, difficult to use, and not user-friendly. The reports are a joke and look like they are from the 80s. The customer service is horrible, and they charge you for everything. There are much better and more up-to-date software products out there that offer free updates.