par Enghouse Interactive
Pour qui ?
Enghouse Interactive has over 15,000 customers around the world using our contact center products and more than 1 million agents handling more than 1 billion customer interactions each day.
Notes moyennes3 avis
- Note globale 5 / 5
- Facilité d'utilisation 4.5 / 5
- Service client 5 / 5
- Fonctionnalités 4.5 / 5
- Rapport qualité-prix 5 / 5
Informations sur le produit
- Version gratuite Non
- Version d'essai gratuite Non
Cloud, SaaS, web
Mobile (iOS natif)
Mobile (Android natif)
Formation en ligne en direct
Service de support permanent (réponse directe)
Support en horaire de bureau
Informations sur l'éditeur
- Enghouse Interactive
- Fondé en 1984
En savoir plus sur Contact Center
Enghouse Interactive's customer interaction management solutions enhance the daily contact center experience from all angles. Empower agents with an omni-channel, universal queue, providing complete interaction history. Improve service with real-time feedback, agent evaluation, and call recording. Boost customer loyalty with proactive notifications and intuitive self-service options. Provide partners with an environment for remarkable customer service anytime, anywhere, anyhow.
Contact Center - Fonctionnalités
- Call recording
- Centre d'appel mixte
- Centre d'appels entrants
- Centre d'appels sortants
- Chat en temps réel
- Gestion de la remontée des problèmes
- Gestion des campagnes
- Gestion des listes d'attente
- Interactive Voice Response
- Journalisation des appels
- Mode progressif (progressive dialer)
- Numéroteur manuel
- Numéroteur prédictif (predictive dialer)
- Rapports et analyses
- Scripts d'appel
Avis les plus utiles sur Contact Center
Publié le 04/12/2018
Dependable Software/Fantastic support after the sale
Commentaires: Compared to our previous call center software the Enghouse product is far superior front to back. Ease of use, real-time call center data, fully configurable queues and skill-specific delivery of calls to agents, not to mention super-fast and friendly support make this the best investment we have made for serving our customers in my 26 years with our company.
We were amazed at how quickly our agents, new and "seasoned" took to the TouchPoint app and we immediately improved our call center efficiency. Right away our customers mentioned shorter hold times and really appreciated being delivered back to the last agent they spoke with.
The process of setting up our various voice queues with the Administrator app was simple and fluent, adding additional voice queues and chat queues was a breeze. The built-in Help menu is surprisingly “helpful” and Enghouse support team is always eager to assist with answering questions and providing customized solutions to meet our needs.
Inconvénients: no complaints come to mind, great company to work with
Publié le 04/12/2018
I am very satisfied with Contact Center
Commentaires: My experience has been great. Both in my own/company use and in my experience dealing with the company for support. I went to a training at Enghouse in order to better understand the software for my position at my job, and it was very informative, and the trainer, has been available for assistance whenever needed since then. The company seems to go above and beyond to be sure people are able to use the product to the fullest capacity
Avantages: It is relatively easy to use and seems to cover a wide range of areas in terms of what it measures and the ability to tailor a decent amount of things to what you need in particular. It is very easy to adjust agents on queues and to add/remove agents also. Being in an industry that has a set busy season, the ease of adding/removing agents or adjusting what queues they are on is significant.
Inconvénients: Some of the features require additional licensing and don't come standard.