par Enghouse Interactive
Pour qui ?
Enghouse Interactive has over 15,000 customers around the world using our contact center products and more than 1 million agents handling more than 1 billion customer interactions each day.
Notes moyennes5 avis
- Note globale 5 / 5
- Facilité d'utilisation 4.5 / 5
- Service client 5 / 5
- Fonctionnalités 4.5 / 5
- Rapport qualité-prix 5 / 5
Informations sur le produit
- Version gratuite Non
- Version d'essai gratuite Non
Cloud, SaaS, web
Mobile (iOS natif)
Mobile (Android natif)
Formation en ligne en direct
Service de support permanent (réponse directe)
Support en horaire de bureau
Informations sur l'éditeur
- Enghouse Interactive
- Fondé en 1984
En savoir plus sur Contact Center
Enghouse Interactive's customer interaction management solutions enhance the daily contact center experience from all angles. Empower agents with an omni-channel, universal queue, providing complete interaction history. Improve service with real-time feedback, agent evaluation, and call recording. Boost customer loyalty with proactive notifications and intuitive self-service options. Provide partners with an environment for remarkable customer service anytime, anywhere, anyhow.
Contact Center - Fonctionnalités
- Centre d'appel mixte
- Centre d'appels entrants
- Centre d'appels sortants
- Chat en temps réel
- Enregistrement des appels
- Gestion de la remontée des problèmes
- Gestion des campagnes
- Gestion des listes d'attente
- Journalisation des appels
- Mode progressif (progressive dialer)
- Numéroteur manuel
- Numéroteur prédictif (predictive dialer)
- Rapports et analyses
- Réponse vocale interactive
- Scripts d'appel
Avis les plus utiles sur Contact Center
Publié le 04/12/2018
Dependable Software/Fantastic support after the sale
Commentaires: Compared to our previous call center software the Enghouse product is far superior front to back. Ease of use, real-time call center data, fully configurable queues and skill-specific delivery of calls to agents, not to mention super-fast and friendly support make this the best investment we have made for serving our customers in my 26 years with our company.
We were amazed at how quickly our agents, new and "seasoned" took to the TouchPoint app and we immediately improved our call center efficiency. Right away our customers mentioned shorter hold times and really appreciated being delivered back to the last agent they spoke with.
The process of setting up our various voice queues with the Administrator app was simple and fluent, adding additional voice queues and chat queues was a breeze. The built-in Help menu is surprisingly “helpful” and Enghouse support team is always eager to assist with answering questions and providing customized solutions to meet our needs.
Inconvénients: no complaints come to mind, great company to work with
Publié le 18/01/2019
Easy to Navigate with great customer support
Avantages: This software has provided a wonderful method to track KPIs for our employees via their reporting tool and has made it easy to manage our phone system for our call center. The detail provided and the tools that are accessible to us allows us to track employee performance, call details, and gives us a solid view of daily operations by our call center representatives. The software is flexible so it is easy to formulate it to your company's specific needs. It also helps that we were provided with thorough and effective training. The hands on training was truly helpful and the instructor makes it very easy to understand. If help is needed, they are very responsive which is a life saver for our busy call center!
Inconvénients: Some of the software can be a little tricky at first but once you learn it, it becomes easy to navigate (which is typically the case with all software). It takes a little patience but it is worth it.