--- description: Squaretalk : qu'en pensent les utilisateurs ? Lisez les avis clients sur Squaretalk, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Squaretalk - Avis, notes, prix et abonnements - Capterra France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'assurance qualité pour centre de contact](/directory/33415/contact-center-quality-assurance/software) > [Squaretalk](/software/219046/squaretalk-matrix) # Squaretalk Canonical: https://www.capterra.fr/software/219046/squaretalk-matrix Page : 1/6\ Suivant: [Page suivante](https://www.capterra.fr/software/219046/squaretalk-matrix?page=2) > Squaretalk est une plateforme de communication cloud polyvalente qui permet à vos équipes de vente et d'assistance de travailler efficacement où qu'ils se trouvent. > > Conclusion : 127 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Squaretalk ? C'est une solution parfaite pour les centres de communication de BPO (Business Process Outsourcing) et les grandes marques avec des équipes de vente et de rétention proactives, les négociants, les spécialistes du télémarketing, les responsables d'études de marché, les agents d'assurance et les conseillers financiers, etc. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 127 Avis | | Simplicité d’utilisation | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Squaretalk - **Entreprise fondée en**: 2008 ## Contexte commercial - **Prix à partir de**: 25,00 $US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, arabe, espagnol, français, hébreu, italien - **Pays disponibles**: Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Arabie saoudite, Arménie, Australie, Autriche, Azerbaïdjan, Bahreïn, Bangladesh, Belgique, Bhoutan, Biélorussie, Bosnie-Herzégovine, Brésil, Bulgarie, Cambodge, Canada et 79 de plus ## Fonctionnalités - Automate d'appel - Automated Attendant - Automatisation des processus métiers - Chat et messagerie - Collaboration entre plusieurs utilisateurs - Communication multicanal - Conférences - Distribution automatique des appels - Engagement des leads - Enregistrements - Envoi de SMS en masse - Extensions virtuelles - Gestion de contenu - Gestion de la qualité - Gestion des campagnes - Gestion des centres d'appel - Gestion des contacts - Gestion des listes - Gestion des performances - Gestion du pipeline de ventes - IVR - Identification de l'appelant - Intelligence artificielle et machine learning - Interface d'agent - Journalisation des appels - Messagerie SMS - Messagerie bidirectionnelle - Messagerie planifiée - Messagerie vocale - Mesure des performances - Numéroteur automatique - Numéroteur prédictif (predictive dialer) - PBX - Personnalisation - Planification des campagnes - Planification des campagnes - Rapports et analyses - Rapports sur les appels - Routage automatisé - Routage des appels - Réponses automatisées - Scripts d'appel - Suivi des appels - Suivi des indicateurs clés de performance - Tableau de bord d'activités - Traitement automatique du langage naturel - Transcription des appels - Transferts/Routage - VoIP - Workflow Automation ... et 26 fonctionnalités supplémentaires ## Intégrations (7 au total) - Freshdesk - HubSpot CRM - Pipedrive - Salesforce Sales Cloud - WhatsApp - Zendesk Suite - Zoho CRM ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels d'assurance qualité pour centre de contact](https://www.capterra.fr/directory/33415/contact-center-quality-assurance/software) ## Catégories connexes - [Logiciels d'assurance qualité pour centre de contact](https://www.capterra.fr/directory/33415/contact-center-quality-assurance/software) - [Logiciels d'assistant virtuel](https://www.capterra.fr/directory/33535/virtual-assistant/software) - [Logiciels de predictive dialer](https://www.capterra.fr/directory/30597/predictive-dialer/software) - [Logiciels de numérotation automatique](https://www.capterra.fr/directory/30999/auto-dialer/software) - [Logiciels de centre d'appel](https://www.capterra.fr/directory/30007/call-center/software) ## Logiciels similaires 1. [Ringover](https://www.capterra.fr/software/169627/ringover) — 4.7/5 (890 reviews) 2. [Convoso](https://www.capterra.fr/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 3. [DialedIn CCaaS](https://www.capterra.fr/software/29589/callcenternow) — 4.8/5 (335 reviews) 4. [LiveAgent](https://www.capterra.fr/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [Readymode](https://www.capterra.fr/software/136728/Readymode) — 4.6/5 (145 reviews) ## Avis ### "A solid communication platform once you get used to it" — 4.0/5 > **Furkan** | *8 septembre 2026* | Design | Taux de recommandation : 8.0/10 > > **Avantages**: What I like most about Squaretalk is that it brings most of the communication workflow into one place. Call management is strong, and features like routing, call monitoring and contact management make it much easier to handle both incoming and outgoing conversations as a team. I also like having email and messaging options closer to the calling workflow instead of constantly switching between different tools. Once the basic setup is complete, the interface is fairly easy to use and the overall value for money is good for the amount of functionality included. > > **Inconvénients**: There is a learning curve when you first start using the more advanced call and administration features. Basic daily tasks are straightforward, but some settings take time to understand if you have not worked with a cloud contact center before. I have also come across a few small performance or navigation annoyances that could be smoother. They have not seriously affected my work, but the admin experience could still be more polished. > > Overall, my experience with Squaretalk has been positive. It gives the team a more structured way to manage calls and customer communication, and the real-time visibility into activity is especially useful when several people are handling conversations at the same time. Phone support and onboarding are also valuable when dealing with more technical settings, because the platform has more depth than it first appears. I like the combination of call management, email and messaging features, and I think the pricing is reasonable compared with heavier enterprise contact center solutions. It is not completely effortless to learn, but once you understand the workflow it becomes a reliable tool for day-to-day communication. ----- ### "Reliable calling platform with great support" — 5.0/5 > **Tarun** | *29 septembre 2026* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: The combination of calling features and management tools is probably what I like most. We can manage calls, monitor activity, and keep track of team performance without having to jump between several different systems. The support team is another strong point. Getting help when something needs to be configured or when we have a question has generally been quick and straightforward. > > **Inconvénients**: The platform has quite a few features, so there is a bit of a learning curve when you first start using the more advanced settings. Some parts of the interface could also be made a little simpler and more intuitive. These aren't major issues once the team gets familiar with the system, but improving the initial experience would make onboarding even easier. > > Overall, my experience with Squaretalk has been very positive. The platform is reliable for day-to-day calling and makes it easier to manage and monitor communication from one place. The setup was fairly straightforward, and once we got familiar with the different features, it became easy for the team to use. I also appreciate the quality of customer support. Whenever we’ve had a question or needed help with configuration, the support team has been responsive and helpful. There is a little bit of a learning curve with some of the more advanced features, but overall Squaretalk has been a dependable solution and has made our calling operations more organized and efficient. ----- ### "Horrible, ne fonctionne pas et ne rembourse même pas ou ne répond pas aux demandes de remboursement" — 1.0/5 > **Alexander** | *14 mai 2019* | Logistique et chaîne d'approvisionnement | Taux de recommandation : 0.0/10 > > **Avantages**: La façon dont il est massivement survendu par un vendeur hautement qualifié. C'est un mec cool, mais une fois la vente faite et que rien ne marche, impossible de contacter ce mec. > > **Inconvénients**: Cela n'a jamais fonctionné. Les gars ne pouvaient pas aimer ce \[CONTENU SENSIBLE\] sur notre Internet ou quelque chose comme ça. Le soutien était sans valeur, encore une fois n'aidant pas du tout. Après 2 semaines à perdre beaucoup de temps là-dessus, j'ai décidé d'abandonner et de ne plus gaspiller d'énergie sur ce bs. Encore une fois, l'équipe était très très peu professionnelle, ne remboursant pas l'argent du pilote, même si je n'ai jamais pu l'utiliser. J'ai perdu mon temps, mes ressources, et c'est le type de service que vous pouvez attendre de ces gars. ----- ### "Simple and reliable for student course pitching & support calls" — 5.0/5 > **Shivam** | *22 septembre 2026* | E-learning | Taux de recommandation : 8.0/10 > > **Avantages**: I mainly used Squaretalk for cold calling students to pitch our courses and also for reaching out when students needed any kind of support. What I liked the most was the availability and the quality of calls. Calls were clear most of the time and the system felt reliable for regular daily use. The interface is also very simple and easy to understand, so I didn’t have to struggle to figure things out > > **Inconvénients**: I didn’t face any major issues during my use. There is always some scope for improvement in any platform, but nothing stood out as a real problem for me > > My overall experience with Squaretalk has been really good. I’ve been using it for cold calling students about our courses and for support related conversations. call quality and availability have been solid, which is the most important thing for this kind of work. The interface is clean and simple, so the learning curve is short \& anyone can start using it quickly , i mostly used the calling features, and call management felt straightforward. i haven’t heavily used email or SMS yet, and I didn’t face any noticeable bugs so far. for value for money and ease of use, it feels good for regular calling needs. ----- ### "A Straightforward Way to Keep Calls Organized" — 4.0/5 > **Ayush** | *27 septembre 2026* | Logiciels | Taux de recommandation : 8.0/10 > > **Avantages**: I like that Squaretalk keeps calling and communication features in one place without making the interface feel too complicated. Call management is straightforward, and it is easy to check call activity and handle day-to-day conversations. The overall setup also felt fairly simple, so it did not take much time to get comfortable using the main features. > > **Inconvénients**: Some parts of the interface could be a little more intuitive, especially when trying to find certain settings for the first time. I also noticed that a few features take some time to understand properly. These were minor issues for me and did not affect the main calling functionality. > > My overall experience with Squaretalk has been positive. I found it useful for managing calls and keeping communication more organized. The platform is fairly easy to learn, performs reliably for regular use, and provides the main tools needed without feeling overly complicated. ----- Page : 1/6\ Suivant: [Page suivante](https://www.capterra.fr/software/219046/squaretalk-matrix?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.fr/software/219046/squaretalk-matrix) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées