17 ans à aider les entreprises françaises
à choisir le meilleur logiciel
WISMOlabs
Description de WISMOlabs
WISMOlabs aide les commerçants de détail e-commerce à fournir des expériences après-vente exceptionnelles aux clients via le suivi des expéditions, des notifications, etc. La solution s'adresse au client au moment où il est le plus réceptif et renforce la fidélité envers la marque grâce à la personnalisation, au marketing intelligent et à l'information continue des clients au cours du parcours de commande.
Les commerces de détail génèrent ainsi un retour sur investissement 20 à 30 fois supérieur, fidélisent les clients et augmentent leur VVC (valeur vie client) de 100 % ou plus, stimulent la satisfaction des clients et peuvent les appels d'assistance WISMO (Where Is My Order ?) de 90 %.
Qui utilise WISMOlabs ?
Les commerçants de détail e-commerce qui souhaitent réduire leurs coûts d'assistance, générer plus de revenus et renforcer la fidélité envers leur marque grâce à une expérience après-vente exceptionnelle.
WISMOlabs ne vous convainc pas tout à fait ?
Comparer avec une alternative populaire
WISMOlabs
Alternatives à WISMOlabs
Avis sur WISMOlabs
Note moyenne
Avis classés par taille de l'entreprise (nombre d'employés)
- <50
- 51-200
- 201-1 000
- >1 001
Trouver les avis classés par note
Excellent support to get our WISMO handled properly
Commentaires : We signed up for WISMOlabs to have a better post-purchase experience and answer customers’ mostly asked question “Where is my order”? We sign-up with WISMOlabs which is referred to us by friends. During our scale, it reduced the need of adding more agents answering WISMO inquiries. We used to have 10 outsourced customer support agents, we reduced them to 3. This alone has saved us 70% on outsourcing costs. Customer trust for reordering also improved as their shipment experience has been smooth - I would say our customer retention % has improved by 15-20% more. I highly recommended WISMOlabs to any startup or businesses at scale out there. As a marketing manager, this is very vital to a brand or store’s customer experience. Trust me it reduces the headache for your customer experience team.
Avantages :
Real-time tracking, branded order tracking page, personalized SMS/Email Alert, and top-notch support!
Inconvénients :
Not that we could think of, because for every feature/issue we request, they'll definitely work on it to improve/implement/fix.
White glove experience!
Commentaires : Overall, my experience with WISMO LABS is outstanding. I would highly recommend WISMO LABS to anyone who wants a reliable and efficient order tracking tool. Their focus on core operations allows businesses to stay productive, while their order tracking tool ensures customer satisfaction.
Avantages :
I had the pleasure of using WISMO LABS for order tracking, and I must say that it provided me with an exceptional experience. One of the biggest advantages of using WISMO LABS is that it allows businesses to concentrate on their primary operations while taking care of order tracking tools.What I appreciated the most about WISMO LABS was their effective use of notifications for order status updates. This tool is undoubtedly the best feature of WISMO LABS. The notifications are timely and keeping our customers informed throughout the entire delivery process.The support provided by WISMO LABS is exceptional, with even the company's [sensitive content hidden] being able to come up with solutions promptly.
Inconvénients :
NO CONS: We encountered issues with our UPS shipment at the cross-border customs, where UPS would transfer the package to Canada Post, resulting in a change of the tracking number to Canada Post's system. However, WISMO LABS simplified this tracking process for us after implementation.
Very Valuable for us and our customers
Commentaires :
Smooth. Seamless. Easy. Responsive.
What more could we ask for?!?
Avantages :
WismoLabs has been an easy-to-implement solution for us that makes it easy for us to continually communicate with our customers on the status of the shipment. We are also at the early stages of leveraging the analytics to assess shipment times relative to the standards that the carriers have set and we are looking forward to the insights that we will gain from this with the WismoLabs platform.
Inconvénients :
no cons. Seriously - it's all been good. The team has been very responsive to helping us with continuous improvements on suggestions.
Réponse de l'équipe de WISMOlabs
le mois dernier
Dear Patrick. Thank you for your review and for choosing WISMOlabs. We're thrilled that our post-purchase platform has been valuable for you and your customers. Your feedback on our ease of implementation and analytics benefits is very encouraging. We aim for a smooth, seamless experience and appreciate your kind words about our team's responsiveness. Working closely with clients like you helps us improve continuously. Your insights are invaluable to us. Thanks again for your support
Killer customer support
Avantages :
Great customization and marketing potential.
Inconvénients :
The product is a little difficult to use, but the WISMO team is very hands-on in helping us with any issues or features that we can't figure out on our own.
Réponse de l'équipe de WISMOlabs
la semaine dernière
Dear Jason, Thank you for your feedback. We’ve redesigned the dashboard for easier navigation and added new features to simplify creating custom post-purchase experiences. We’ve also introduced powerful logistics and customer behavior analytics, enabling you to make data-driven decisions for marketing, design, and logistics optimizations. Additionally, we've created a help section with best practices. As a valued customer, you have access to our white-glove setup service, where our team can help implement your vision. The platform is now more powerful and easier to use.
WISMO Review | Coggins Promo
Commentaires : The experience has been great! We looked at other platforms but chose WISMO because of the expectation of a much higher level of service. This has turned out to be a great decision as the team at WISMO is ready to help at a moments notice. They also proactively ask for our feedback and are continuing to add more features to the platform based on our suggestions.
Avantages :
Ensuring a best in class post-purchase experience was a top priority for our company. Thanks to WISMO , we have been able to build a custom tracking page and provide post shipment notification emails, which has delighted our clients.
Inconvénients :
Nothing that we do not like. WISMO has met and exceeded all of our expectations.
Réponse de l'équipe de WISMOlabs
le mois dernier
Thank you for your glowing review, Tripp! We're thrilled to hear that WISMOlabs has become a crucial part of Coggins Promo's customer post-purchase experience. Your success in delighting clients with our post-purchase communications is exactly what we aim for. We're proud to work behind the scenes, supporting complex operations like yours in the branded merchandise space. Your feedback and suggestions are very valuable to grow the WISMOlabs platform to better fit your specific needs.
