Description de MasterControl Manufacturing Excellence
La solution Manufacturing Excellence de MasterControl offre un niveau d'efficacité de fabrication supérieur en comblant le fossé entre performance et qualité avec des registres de production numériques qui vous permettent enfin d'informatiser la totalité de vos processus. Les ateliers de fabrication ne peuvent se permettre ni retard de production, ni erreurs de documentation, ni opérations en doublon qui persistent avec les registres de production papier ou hybrides. Découvrez la manière dont MasterControl peut vous aider à combler le fossé et à passer entièrement au numérique.
Qui utilise MasterControl Manufacturing Excellence ?
L'éditeur offre principalement ses services aux fabricants des secteurs des sciences de la vie qui cherchent à numériser leurs registres de production pour réduire les retards et franchir les seuils de qualité de manière efficace.
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MasterControl Manufacturing Excellence
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Well-rounded, integrated, easy to use
The integration between documents, processes, training etc is seamless. We came form paper-based manual systems and bringing our document system to MasterControl was pretty dang easy and I did it with a very small group. Remarkable customer service/tech support.
Expensive. My old training software was 1/3rd of the price and had pretty similar features. With that being said, I don't know if I could switch. The pros outweigh the costs for me, but it really is an expensive product.
Master Control Journey
Commentaires : We did not have a batch record in place prior to Master Control. We were using multiple systems to track and document all production activities. Master Control gave us the ability to have everything under one system. It has reduced the number of operator errors. The ease for all applicable personnel to view and track real time data from anywhere. The response time to quality events and notification of such events. We were on premise which took a lot of effort and expense to maintain our servers. Moving to the cloud allowed us to use those resources elsewhere within the company.
The ease of building and configuring the master templates. Training was easy for the the end users. The ability to tie in training and FBS.
We continue to work on integration needs as we continue to work with MX. Master Control is working closely with us to meet our integrations needs.
Support services are excellent, but I feel I need to use them FAR too much
Clean look, excellent customer service from the tech services groups, but their hands are tied far too much.
SO MANY BUGS. And several times I have been told that the bugs will not be resolved because they are not high enough priority. Sales groups (who I was told to contact to push the issue) do not respond. I do not feel comfortable executing a new module when the training module essentially cannot be trusted to work with the document module
Réponse de l'équipe de MasterControl
il y a 5 ans
Thank you for your feedback. We are always looking for ways to improve our product and processes and have been actively making improvements to our product development and quality assurance processes. We are confident that you will see a reduced number of defects in our latest and upcoming releases as well a reduction in time to resolution of the defects you do encounter. Your continued feedback is greatly appreciated and we look forward to your continued engagement with our Support and Services teams.
Alternatives envisagées :
I love the ease of building production records and the integration between Mx and Qx.
I think the flexibility of data entry corrections after a record is launched can be improved.
MasterControl should be the future of all companies.
Commentaires : The idea that logbook are paperless in MasterControl.
MasterControl overall gives you all the work around for less paper and all traceability of your projects and systems
I have yet to find something that I dislike about MasterControl.