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Trustmary
Description de Trustmary
Trustmary vous aide à : 1. mesurer le NPS (Net Promoter Score) et à recueillir les commentaires, 2. convertir les commentaires en critiques et témoignages authentiques (y compris des vidéos), 3. présenter le témoignage social sur le site web et mesurer comment ils améliorent vos conversions. Entièrement automatisé.
La valeur principale provient d'un flux continu de contenu authentique et efficace généré par les clients à partir du flux de retours d'information et de moyens faciles de les présenter sur le site web, ce qui entraîne des taux de conversion plus élevés.
Qui utilise Trustmary ?
Toute petite et moyenne organisation ayant un besoin permanent de NPS, de retours clients ou d'évaluations et souhaitant obtenir plus de conversions de leur site web.
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Avis sur Trustmary
Ajout de mes avis Google
Commentaires : Je suis pas un professionnel du net mais le widget avis Google est bien fait et facile e mettre en place
Avantages :
La simplicité de compréhension et d’installation
Inconvénients :
Pour le moment, je ne vois aucun inconvénient
Happy to recommend!
Commentaires : I'm collecting important data from my customer satisfaction and i can make my services more trustworthy with publicly given recommendations.
Avantages :
Collecting recommendations from customers is very easy and makes biggest impact to sales. I like how easily i can integrate those recommendations that i like to pop up in my website.
Inconvénients :
I really don't have any cons to say about this. I like it.
Réponse de l'équipe de Trustmary
il y a 4 ans
Thanks Juuso for the review! It is good to see that you are using full potential of our tool from feedback to reviews and improved website conversions. Please let us know if there is anything we could do better for you or if you have ideas for the future features :)
Easy SaaS SW to track NPS and to build customer satisfaction surveys
Commentaires : We wanted easy and flexible tool to measure NPS and to perform yearly customer surveys.
Avantages :
It's easy to start with. Sending the surveys from SW is intelligent.
Inconvénients :
The reporting is little bit light when analysing longer surveys (excel import).
Réponse de l'équipe de Trustmary
il y a 4 ans
Thanks for leaving a review Aarno! We are happy to notice that you have been satisfied with Trustmary and feel that it is easy to use. We are also putting more effort into reporting features for long surveys in the near future. We will contact you and make sure that your insights are included.
Better start of useing it
Commentaires : It's a little bit too expencive to us.
Avantages :
Easy to use and works very fast. I do not need to stress for it
Inconvénients :
The start was far too slow. And it stop working and we mist a lot of time without Trustmary but paying it.
Réponse de l'équipe de Trustmary
il y a 3 ans
Hi Paivi, thank you for your review and feedback! I'm glad that you've found it easy, fast, and stress-free to use. I'm sorry to hear that the start didn't quite meet your expectations. We're working hard on our efforts to make sure the implementation is as efficient as possible. Please let us know if there's anything we can do to support your Trustmary use in the future.
Constant improvement
Commentaires : We automate as much as possible and that's easy with Trustmary. We send automated and manual NPS questionnaires and then get weekly reports of how our NPS is doing. If we would have any problems I feel like I can trust the customer service to have my back and help me out. Trustmary does valuable work for us but it does it quietly in the background. Once you've set it all up it works great and you just oversee how the results trend.
Avantages :
I love how much the guys at Trustmary listen to feedback and improve the product. The software was good from the start but it has taken such leaps forward since we started using it a year ago and is now way better and more versatile. I like the fact that it is simple to use and to automate.
Inconvénients :
At first it felt a bit too simple but that was over a year ago and it has improved a lot since then.
Réponse de l'équipe de Trustmary
il y a 3 ans
Thanks Ville for your feedback. Solving real problems for our customers was the trigger to build this software and we want to keep listening to all of you and stay on the same track in the future too. Thanks! As you mentioned, we have taken big steps forward during the recent year but expect even more improvements going forward since we have more than doubled our dev resources just recently :)
