--- description: Arketa : qu'en pensent les utilisateurs ? Lisez les avis clients sur Arketa, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Arketa - Avis, notes, prix et abonnements - Capterra France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour clubs de sport](/directory/33276/gym-management/software) > [Arketa](/software/212718/sutra-fitness) # Arketa Canonical: https://www.capterra.fr/software/212718/sutra-fitness Page : 1/5\ Suivant: [Page suivante](https://www.capterra.fr/software/212718/sutra-fitness?page=2) > Une plateforme professionnelle de bien-être conçue pour le monde moderne et hybride. > > Conclusion : 89 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Arketa ? Les entreprises de fitness et de bien-être ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 89 Avis | | Simplicité d’utilisation | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Arketa ## Contexte commercial - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, Royaume-Uni, États-Unis ## Fonctionnalités - Automatisation du marketing - Facturation - For Gyms - For Yoga/Pilates Studios - Gestion de la communication - Gestion des abonnements - Gestion des calendriers - Gestion des cours - Gestion des employés - Gestion des inscriptions - Planification des cours - Portail client - Rappels - Rapports et statistiques - Réservation en ligne - Suivi des présences - Third-Party Integrations - Traitement des paiements - e-mail marketing ## Intégrations (10 au total) - Flodesk - HubSpot CRM - Kisi - Klaviyo - Mailchimp - Stripe - Stripe Billing - Twilio - Zapier - Zoom Workplace ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Chat ## Category - [Logiciels pour clubs de sport](https://www.capterra.fr/directory/33276/gym-management/software) ## Catégories connexes - [Logiciels pour clubs de sport](https://www.capterra.fr/directory/33276/gym-management/software) - [Logiciels pour centres de yoga](https://www.capterra.fr/directory/30755/yoga-studio/software) - [Logiciels pour studios Pilates](https://www.capterra.fr/directory/30966/pilates-studio/software) - [Logiciels de gestion salle de sport](https://www.capterra.fr/directory/30910/fitness/software) ## Logiciels similaires 1. [TrueCoach](https://www.capterra.fr/software/155784/truecoach) — 4.8/5 (838 reviews) 2. [My PT Hub](https://www.capterra.fr/software/146651/my-pt-hub) — 4.6/5 (3197 reviews) 3. [Mindbody](https://www.capterra.fr/software/40229/mindbody) — 4.0/5 (2993 reviews) 4. [FitBudd](https://www.capterra.fr/software/1010817/fitbudd) — 4.6/5 (407 reviews) 5. [WellnessLiving](https://www.capterra.fr/software/145039/wellnessliving) — 4.4/5 (611 reviews) ## Avis ### "J'ai ENFIN trouvé mon logiciel de studio idéal \!" — 5.0/5 > **Kathy** | *19 décembre 2024* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: Le logiciel est superbe et facile à personnaliser à votre image de marque. J'ai tout ce dont j'ai besoin au même endroit, au lieu de payer trois fournisseurs différents (logiciel, e-mail, application, etc.), ce qui devient fastidieux et coûteux. J'ai dû contacter le service client à plusieurs reprises depuis que je suis (presque) nouveau sur Arketa, et ils ont rapidement répondu à toutes mes questions. J'adore mon application personnalisée, et mes membres aussi \! > > **Inconvénients**: Je n'ai eu aucun problème avec mon logiciel ou mon application. > > J'ai déjà un peu d'expérience dans le domaine du fitness. J'enseigne des cours collectifs d'aérobic depuis qu'on les appelle « aérobic », et je dirige ma propre entreprise de fitness depuis 19 ans. J'ai travaillé chez MindBody pendant 10 ans, puis chez Mariana Tek ces trois dernières années. Bien que ces deux entreprises soient bien établies, Arketa a bien plus à offrir \! Pour commencer, le processus d'intégration a été excellent. \[contenu sensible masqué\] était mon spécialiste et il était formidable \! Nous avons tout passé en revue lors de réunions Zoom hebdomadaires, si bien que lorsque le moment est venu de lancer mon logiciel, j'étais plus que prêt. J'ai enfin trouvé un logiciel qui répond à tous les besoins de mon studio physique et de mon activité en ligne. ----- ### "Arketa is the best CRM for a yoga studio" — 5.0/5 > **Ashlee** | *24 septembre 2025* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: The customer service is EXCELLENT\! We've been with mindbody and momence before and their customer service wasn't nearly as helpful. Arketa agents are quick to reply and always follow up, making client management a breeze. > > **Inconvénients**: The only thing that were having issues with is for some reason our time zone is wonky because we are in Arizona. We've chatted in a few times that they've been wrong and they'll fix it but it will randomly revert back and then we need to chat in again. > > Overall, we love it\! The transfer was a breeze, the user interface is super easy to understand, and our team has been able to pick up on the system quickly. Oh, and we LOVE that there is a huge red alert if clients are missing a signed liability waiver. Overall, we would recommend this software to anyone looking for a cost effective CRM that gives you tools to automate your business. ----- ### "Arketa ruined my life and my business" — 1.0/5 > **Bridget** | *21 juin 2026* | Santé, bien-être et fitness | Taux de recommandation : 0.0/10 > > **Avantages**: Nothing at all. Everything I thought was good, was a complete sales pitch that was never close to true. Once you’re locked you will then see the reality. I received probably 100 apologies, yet they still scammed my business into the ground. Sorry doesn’t take back the $10,000 I lost in one month from their system giving out free classes, and no customer service response to halt it. It’s still happening at this moment. We are being accused of theft also bc they double charge clients for memberships, while I’m only receiving a single payment. You can see it plain and clear on their physical banks statements. So I’m then forced to refund them right away, then they now have an unlimited membership I will never be reimbursed for. And our instructors get paid 11.40/client that is then taken out of my personal pocket. > > **Inconvénients**: Customer service takes 48 hours to respond, no clear communication, they don’t understand their own software, it has glitches in the financial processing leading to double charges, no matter how urgent the state of help needed, don’t expect them to come through. Their onboarding specialists are trained liars/sales persons. Acting as if they are an established and stable company, when they don’t have it together at all. They awarded over 200 classes for free without my knowing until the end of the month, we have lost over $5,000 on account of that alone. > > Signing on with Arketa took us from 600 clients, to 234. Lost over $1000 in memberships. Aswell as due to system errors and unknowledgeable staff, they gave out over 200 classes and 30 unlimited memberships free of charge. All within the 1st month. Costing almost 10k out of my personal pocket. With this what once was our 7 year established and stable Yoga studio, will now be forced to close next month solely because of partnering with Arketa. The 200k I invested in this studio we be 100% lost, 26 staff will loose their jobs, and our repour with the community is shattered beyond ability repair. We can’t even sell the business in time before being evicted because it’s no longer considered stable because of Arketa. Ruining my life aswell as putting a dent in the future of my children. Every single day I reached out trying to out this to a halt and was abandoned or spent 14+ hours going in circles in their stupid chat (they only communicate by chat and email, you have to make an appointment a few days out for a 10 min call.) They serve over 1,000 studios with only 20 unknowledgeable customer service reps. Horrible value for money, you pay to be stolen from. Learning curve? Is an understatement, there’s no one to teach you anything bc they don’t have an actual AI bot and don’t even know the software themselves. Email and messaging? Hope you like taking 4 days of multiple hours on chat and email never getting an answer. Or think they gave you a solution, and they actually created another problem. There is no security in their financial processing or their business in general. Within one month they have driven my business and family into the ground. Save yourselves, Don’t sign their contract. ----- ### "Not set up for those on the individual plan with in-person studio spaces" — 1.0/5 > **Cami** | *4 mai 2026* | Santé, bien-être et fitness | Taux de recommandation : 0.0/10 > > **Avantages**: I liked the user interface and the ease to embed webpages into my own website. I also appreciated the ease of getting set up with Arketa, there were absolutely no hoops to jump through. > > **Inconvénients**: As a customer, I am not valued at all. They state that they have studio support available on weekends, yet I am never able to get in touch with people. They raised my yearly plan without any notice, and when I requested support, they are not able to provide any proof they they sent notice. They have also made payouts nearly impossible, and have held my money for 2-3 weeks now, with no support given (despite multiple requests) for the payout to be made. At an individual plan, they take 6% of all profits as they pass on the Stripe processing fee and have their own fee. They market themselves as the affordable alternative yet every single option is an up-charge. I have had reoccuring issues where if I enable referral codes for clients, their referral code will pop up with a competitor studio's name within it, which is a real great way to drive traffic to my studio as it just creates confusion about the brands and reminds students about the competitor's studio. Their software team does not care about this at all, so to save face, I am not able to have referral codes on at all, which is such a missed opportunity. > > I have already cancelled my plan for next year and about once a month when someone in the industry asks if I would suggest Arketa as a platform, I tell them the truth about my experience. ----- ### "Caractéristiques prometteuses" — 4.0/5 > **Benjamin** | *14 septembre 2025* | Santé, bien-être et fitness | Taux de recommandation : 4.0/10 > > **Avantages**: Le logiciel comporte de nombreuses fonctionnalités intéressantes qui vous permettent de personnaliser la manière dont vous souhaitez gérer votre entreprise, et il fonctionne désormais bien pour la planification/réservation de studio. > > **Inconvénients**: Des bugs peuvent survenir ou l'interface/conception peut être mal comprise, ce qui peut créer des problèmes pour les clients qui tentent de terminer une inscription ou un paiement. > > L'entreprise est sympathique et fait de son mieux. Je recommande vivement Arketa. C'est une entreprise récente, donc elle n'est peut-être pas aussi stable que des entreprises établies comme Mindbody. ----- Page : 1/5\ Suivant: [Page suivante](https://www.capterra.fr/software/212718/sutra-fitness?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.fr/software/212718/sutra-fitness) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées