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El Dorado Utility Billing
Description de El Dorado Utility Billing
Nouvelle version : El Dorado est un compteur complet pour le système de facturation utilitaire des services de recouvrement, qui propose un service client riche en fonctionnalités, une gestion des compteurs et du reporting avec un paiement de facture en ligne robuste, améliorant la facturation et les recouvrements. Profitez d'un système de facturation avancé à un prix bien inférieur. Connectez la facturation aux systèmes de comptabilité et de lecture des compteurs. Basé sur le cloud, il permet d'économiser sur les achats matériels et d'éliminer les mises à niveau. Importez rapidement et précisément des lectures de compteurs avec Easy Reader pour Android. Conçu pour les émetteurs de factures.
Qui utilise El Dorado Utility Billing ?
La solution se concentre sur les émetteurs de factures utilitaires à la recherche d'une solution de facturation riche en fonctionnalités dans le secteur de la facturation de l'eau, du gaz, de l'électricité et d'autres services à compteurs. Les utilisateurs habituels facturent entre 500 et 10 000 compteurs.
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Try it, You'll never look back!
Commentaires : Our relationship with El Dorado has been a true friendship. Not just a vendor customer relationship. We honestly feel like they are part of our team, working towards our goals. They just feel like family.
Avantages :
The ease of which it integrates our daily workflow. From billing customers to receiving payments of all kinds. We recently started our AMR program with Itron. El Dorado stepped up and had us running in minutes. The technical support during the transition was above reproach.
Inconvénients :
As a user for over 10 years now, we really don't miss much. Anytime we have found something we think we might like, one call and it's usually implemented very shortly. It's almost like having your own IT department!
Réponse de l'équipe de Creative Technologies
il y a 4 ans
Thanks for the 10 out of 10 review Jim its been great serving you !
Water utility software
Commentaires : A few learning curves, support assisted with walkthrough and troubleshooting set up. Very professional from sales to install and building accounts.
Avantages :
Very excellent customer service and sales. The software has learning curves, as with all software. Has all modern features, billing, water meter recording, link with tablet nice feature.
Inconvénients :
Tablet app should have an auto-transfer feature vs transferring the file.
Réponse de l'équipe de Creative Technologies
il y a 5 ans
Hi Michael - Thanks for your feedback. We are expanding the feature / functionality of our EasyReader mobile add and will be enhancing it to add a auto file transfer function, picture taking, GPS mapping and driving directions to the service address. Our sales team will reach out to review it with you.
Experiences with El Dorado Utility Billing
Commentaires : For utility billing, it was ok. We no longer use it because we were able to find something that was all inclusive; accounting, payroll and utility billing all in one software.
Avantages :
Our agency has many different water rates, some of them change based on consumption. With El Dorado, you could go into a customer account and put in the consumption at the lower rate and once that amount was reached, the software automatically changed over to the higher rate.
Inconvénients :
The thing I least liked was that it was not compatible with our accounting software. I had to do journal entries in order to bring the water revenue over to the General Ledger. This was very time consuming.
Réponse de l'équipe de Creative Technologies
il y a 3 ans
Hello Jenny - We do appreciate your feedback but believe your reviewing a product from the year 2000 that is now over 20 years old. We offer a modern up to date web enabled utility billing system with advanced features not found in all-inclusive accounting system. Our strategy is to integrate with General Ledger systems and not try to displace it. We believe this may be a situation where the product was used for the wrong application and failure to invest new technology impacted the usability of the solution. We recommend our customers keep current on the new technology platforms so we can offer you the highest level of support. With our upgrade protection program our customers always receive software updates at No Charge allowing them to always have the current product and best in class support service. If your ever in the market again for a new utility billing solution we would be happy to show you what we offer today.
El Dorado could be my new best friend!
Commentaires : My experience has been great. I have worked with at least 4 different database pieces during my work experience and this one is my favorite.
Avantages :
This software is very easy to learn and I quickly found it has been designed well.
Inconvénients :
I had a little difficulty choosing the invoice format to match what my customers are used to seeing.
Réponse de l'équipe de Creative Technologies
il y a 3 ans
Mary Lou, Thank you for your feed back, customer input is valuable to us. Our team really enjoys working with you as well and glad to hear we are making a difference in simplifying your billing.
It's the only way to go!
Commentaires : I have saved a very large sum of money with the auto pay and online billing. Creative's partners charge the transaction fee on credit cards to the customer. In the past we paid for all transaction fees costing thousands.
Avantages :
Software is easy to use, affordable, and always growing to become usable in ways not thought of such as customer alert system.
Inconvénients :
I do not have a negative word to say. This is a great product. Well Rounded.
Réponse de l'équipe de Creative Technologies
il y a 3 ans
Thanks for the great feedback John. The team worked really hard on the new customer portal, and it's gotten excellent reviews.
