Cisco Jabber

Description de Cisco Jabber

Web conferencing tool that helps businesses with instant messaging, voice & video calls, voice messaging, desktop sharing, conferencing. Designed for midsize to large businesses in consulting, finance, healthcare, and other industries, it is a web conferencing tool that provides team messaging, remote collaboration, and more.

Informations sur Cisco Jabber

Cisco

https://www.cisco.com

Fondé en 2013

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Présentation des tarifs de Cisco Jabber

Cisco Jabber ne propose pas d'essai gratuit.


Essai gratuit

Non

Déploiement et prise en charge de Cisco Jabber

Cisco Jabber - Fonctionnalités

  • Accès mobile
  • Audio HD
  • Chat en temps réel
  • Chat privé
  • Conférences vidéo
  • Fichiers audio et vidéo bidirectionnels
  • Main levée électronique
  • Outils de présentation
  • Partage d'écran
  • Possibilité d'enregistrement et de lecture
  • Streaming de présentation
  • Webdiffusion à la demande

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Avis sur Cisco Jabber

Lire tous les avis

Note moyenne

Facilité d'utilisation 4,4
Service client 4,2
Fonctionnalités 4,1
Rapport qualité-prix 4,1

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Javier D.
Customer Success Manager
Télécommunications, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 16/09/2019

"The best unified communications application"

Commentaires: My experience with Jabber is excellent, no matter where I am, I always have my extension at my fingertips and so I can make or receive calls as if I were in the office. I can also listen to voicemails or access virtual meetings from the same application. This application definitely helps the mobility of people keeping them always connected.

Avantages: Cisco Jabber is an all-in-one application, it gives you the possibility of having your extension on your computer, cell phone or tablet, being able to send messages to your colleagues, share documents, screens, access voicemail or even video conferencing rooms. What more could you want?

Inconvénients: There is not much to mention here, with the change of look and feel that they are doing in the new version, the user experience will be similar to Webex Teams and this helps the adoption of the solution. Perhaps the only point to mention is that for some cell phones, the application makes them a little slower than normal.

  • Source de l'avis 
  • Publié le 16/09/2019
Utilisateur vérifié
User Experience Lead
Services financiers, 10 000+ employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    3 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 04/08/2019

"While it's come a long way from its freeware days, Cisco needs to update this tool for the modern er"

Commentaires: Jabber gets the job done for instant messaging, but companies need not worry about their employees getting lost in endless chats with each other. The interface is clunky and unintuitive. Setting a custom status is easy enough, but removing that status is not nearly as easy and requires an Internet search/hack.
The emoji set looks about as appealing as AOL Instant Messenger from the late 1990s, and at least once a day I send messages to the wrong person somehow. The lack of avatars is telling, and while it has some integration with ActiveDirectory/Outlook, other products do it better. Its best feature (by far) is the reminder to join WebEx meetings, which doesn't require opening any programs at all. Slack or Skype will give you a superior chat experience, but Jabber is typical of Cisco products with a focus on back-end telephony.

Avantages: This product has excellent integration with other Cisco software, particularly WebEx

Inconvénients: Has terrible emoji support; is not customizable in any meaningful way; often send messages to the wrong people due to a cluttered interface

  • Source de l'avis 
  • Publié le 04/08/2019
Irina C.
Social Media Manager
Marketing et publicité, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 31/12/2020

"Effective solution to break communication gaps"

Commentaires: As a company we have been able to benefit from Cisco Jabber, we have broken the communication gap between co-workers and through its tools we have been able to collaborate with each other to successfully complete our tasks and projects, without a doubt Jabber has been the cause of the increase in our performance by strengthening the teamwork of our groups. Cisco Jabber is one of the most useful and versatile communication tools on the market. In my opinion, the best one, I would recommend it without thinking twice.

Avantages: Cisco Jabber has been without a doubt a solution to the communication gap between colleagues for our company through its instant messaging, document and screen sharing, voice calls and video conferencing features. I love communicating with my teammates no matter where I am, we can work remotely as if we were in the same place and collaborate with each other to meet goals.

Inconvénients: I'd like to have features on my mobile device that if I have them on my computer, such as the chat feature, would be very useful.

  • Source de l'avis 
  • Publié le 31/12/2020
Utilisateur vérifié
Project Manager
Marketing et publicité, 201-500 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    3 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    2 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    3/10
  • Source de l'avis 
  • Publié le 20/06/2020

"Improvement needed"

Commentaires: It does its job - transferring information in a very quick and convenient way. It's easy to find users and reach out to them via chat and/or phone, and also allows for file sharing. However, I would highly recommend changing the interface to something more modern/aesthetically pleasing, and instigating an update that hinders the application from crashing as often as it does.

Avantages: Jabber is quite straightforward to use, it's nice having all of the chats lined up in the sidebar so it's easily navigable from person to person. It also has the option of erasing chats if the program is exited out, which is of course a benefit from a proprietary standpoint (less so if you need to reference something that was said, of course). Not a lot of bells and whistles, so starting up the program is quite fast in the mornings, which I can appreciate. Since it's through Cisco, it also easily allows you to call people's work phones through the system.

Inconvénients: While the user interface is straightforward, it also seems incredibly archaic and dull. During start-up it doesn't pull up the main "chat" screen, and instead pulls up a type of "home" screen where you can access your settings/any voicemails, but to actually chat a person (which I feel is the main purpose of this program), you need to search their name in a search bar > click on their name/chat icon > and it pulls everything up into its own separate window, which I find to be a bit of a waste of time. Additionally, when trying to share screenshots (by dragging into the chat box) the screenshots take up the FULL width of the screen, so I have to deal with scrolling back and forth to disseminate all of the information. It also does not allow me to drag + drop (or copy-paste) a received screenshot anywhere else. I have to first download the image onto my desktop. Again, seems like an unnecessary amount of steps. My biggest gripe, however, is that Jabber has the tendency to completely freeze and crash on a pretty daily basis. This has resulted in chats getting lost in the void, or being unable to go back and reference information that was sent mere minutes ago.

  • Source de l'avis 
  • Publié le 20/06/2020
Utilisateur vérifié
Banker
Banque, 10 000+ employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    3 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 31/10/2020

"Great Software"

Commentaires: Cisco Jabber facilitates all the basic functions of a messenger, chatting,video and voice calls with utmost ease and so overally my experience is positive. However, more improvement needs to be done on the aspects of improving quality of voice calls.

Avantages: A simple glance at Cisco-Jabber's interface would intrigue you to navigate the software, it is really simple to use and any first timer would second me. I also love the fact that you can share your screen with quite a lot of ease. Intergration with other software, WebEx in particular, gives it a plus.

Inconvénients: Voice quality is so terrible that my organisation disabled the feature within the first few days of use. The number of software that can be intergrated are really limited and large organisations may not even consider it as a pimary operating software. As much as file transfer is enabled, the process is notably so slow and also it does not save your login information which may slow you down when you are on the go. The messenger interface also looks outdated, to a trained eye.

  • Source de l'avis 
  • Publié le 31/10/2020