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Description de Snapfix

Simplifiez les opérations de maintenance de votre hôtel avec Snapfix. Grâce à l’utilisation de photos pour la communication et de feux de signalisation pour la collaboration, il est facile de suivre, de gérer et de résoudre les tâches en temps réel.

1. Les équipes peuvent être configurées et formées en quelques minutes.
2. Centralisez tous les problèmes de maintenance et éliminez le besoin de listes de contrôle papier ou de feuilles de calcul.
3. Communiquez facilement avec des équipes multilingues.

L’éditeur travaille déjà en partenariat avec plus de 600 hôtels dans le monde entier, en rationalisant les opérations et en aidant les équipes à économiser jusqu’à cinq heures par semaine sur la maintenance.

Communiquez instantanément à l’aide de photos. Cette approche visuelle permet d’éliminer les barrières linguistiques et garantit que les utilisateurs non techniques peuvent facilement créer et gérer des tâches.

Assurez-vous que les tâches sont accomplies en créant une responsabilisation avec un enregistrement numérique de toutes les affectations - suivez facilement les progrès et les éléments en suspens.

Ce qu'en disent les clients :

"Si je devais décrire Snap Fix en 3 mots, je dirais une communication rapide et efficace"

"Depuis que nous utilisons Snapfix, le nombre d’avis négatifs diminue"

Qui utilise Snapfix ?

Snapfix rend la maintenance des hôtels facile et efficace. Les équipes hôtelières pluridisciplinaires peuvent collaborer facilement à l’aide de photos. Nous avons aidé plus de 600 hôtels du monde entier à affiner et améliorer leurs procédures de maintenance.

Snapfix Logiciel - 1
Snapfix Logiciel - 2
Snapfix Logiciel - 3
Snapfix Logiciel - 4

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Snapfix

Note moyenne

Note globale
4,7
Facilité d'utilisation
4,7
Service client
4,8
Fonctionnalités
4,7
Rapport qualité-prix
4,7

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
73%
4
25%
3
2%
Argenis
Argenis
CEO (É.-U.)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

The maintenance tool that revolutionized the way I organize my team.

4,0 il y a 2 ans

Commentaires : Right out of the box I am impressed with how easy it is to use I had no trouble getting it set up and up and running right away.

Avantages :

I like it because it has drastically simplified my maintenance job and helped me stay organized efficiently.

Inconvénients :

I would love to have the option to automatically schedule recurring tasks, like regular inspections, instead of having to manually set them each time.

Declan
Cluster General Manager (Irlande)
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Snapfix @ Tallaght Cross Hotel

4,0 il y a 3 ans

Commentaires : Very Positive, we were surprised how well some of our housekeeping and maintenance team engaged with the app (technology) and they feel it has been a great assistance to them.

Avantages :

Retaining Historic Data / Issues for Hotel Bedrooms and/or facilities throughout the property has been very beneficial. We can view trends that are occurring and track problems. Maintenance can review the problems, by location and/or category, and plan accordingly. Fire Walk application is very helpful, and removes the need for a separate app.

Inconvénients :

We haven't adequately used all of the features, including uploading essential Health & Safety Service/Maintenance plans to the app.

Réponse de l'équipe de Snapfix

il y a 3 ans

Hi Declan, thank you so much for leaving such a positive and detailed review! We're delighted to hear how easily the housekeeping and maintenance teams have adopted Snapfix.

Fidelma
Front Office Manager (Irlande)
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Hotel Maintenance

3,0 il y a 4 ans

Avantages :

Easy to use. Traffic light system. Pictures explain a thousand words.

Inconvénients :

Maybe add a priority feature - Urgent, not urgent, routine.....

Adrian
Facilities Manager (Irlande)
Eau/gaz/électricité, 1 001–5 000 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Alternatives envisagées précédemment :

Great product

5,0 il y a 3 ans

Commentaires : Positive experience so far and the software has good potential to support my business needs in multiple ways going forward.

Avantages :

The snapfix software is very simple and easy to use. The process is straightforward and the end results are clear and concise

Inconvénients :

No negatives so far as i have am only using it for a number of weeks.

ian
property and maintenance manager (R.-U.)
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

i wish we had this platform sooner

5,0 l’année dernière

Commentaires : 10out of 10 for its simplicity and the support on any questions or ideas you get is amazing !!

Avantages :

its support able to document actions visually and backs us in times of doubt

Inconvénients :

nothing really to report as it covers everything in how you want

Rishnoor
General Manager (Irlande)
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The best facilities management system

5,0 il y a 3 ans

Commentaires : We adopted Snapfix when it was still in its infancy, I believe we were their second customer, from the very first interaction we had with the [SENSITIVE CONTENT], he was open to feedback, was keen to develop Snapfix in a manner that at its core it remained simple and effective and Snapfix delivers on that promise.
It is easy to use, hence ease to adopt, team members do not require any more than 5 mins training as it is very similar to whatsapp in its functionality, it also breaks the language barrier as issues are being reported using photos.
Snapfix enhanced our maintenance team productivity by approx. 30% and made it easy for non-facilities executive management to manager and monitor the facilities/maintenance department.

Avantages :

Easy to install Easy to use Minimal training required for team members Fair pricing Most importantly very effective, efficient, friendly and professional customer service

Inconvénients :

It can take a number of minutes to download reports from the mobile app.

Réponse de l'équipe de Snapfix

il y a 3 ans

Hi Rishnoor, thanks for taking the time to share your feedback with us. At Snapfix, we put the customer at the heart of everything we do and it's customers like you that have made what Snapfix is today.

aidan
duty manager /guest relations manager (Irlande)
Hôtellerie, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

a friend in need

4,0 il y a 3 ans

Commentaires : Hazards find them fix them, paint jobs ,

Avantages :

easy to use take a photo as you are passing , send to correct department you can set time limits view progress like having a personal PR

Inconvénients :

at the start it was slow until bugs got sorted, but you had good support

Réponse de l'équipe de Snapfix

il y a 3 ans

Hi Aidan, thanks for the glowing review! The Snapfix Tech team is always on hand to ensure our platform performs at its very best 24/7 so we're happy to hear your bugs were fixed swiftly.

John
Managing Director (Irlande)
Bureau exécutif, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

At least a building management tool that does everything we want, simple to use and great value!

5,0 il y a 4 ans

Commentaires : Couldn't recommend Snapfix more! Saves us hours of administration everyday and nothing slips through the cracks! Really intuitive interface so didn't even have to train our staff

Avantages :

Simple to use but yet comprehensive. Everything you need and accessible to all staff no matter their technical proficiency.

Inconvénients :

Nothing, very happy with everything.

Shane
Senior Manager (Irlande)
Hôtellerie, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Feed back

5,0 il y a 3 ans

Commentaires : its a useful tool no messing with paper work updates as you mark done, all users are in formed to what's happening

Avantages :

its good , pdf can be emailed / printed of work completed, multi users all can see jobs / repairs that need doing

Inconvénients :

It always asks for a gprs location.

Réponse de l'équipe de Snapfix

il y a 3 ans

Hi Shane, thank you so much for leaving such a positive - it's much appreciated! We're delighted to hear how Snapfix has improved the communication of work updates at the hotel.

Kevin
General Manager (Irlande)
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easily Manage your Property with Snapfix

5,0 il y a 4 ans

Commentaires : Snapfix has allowed us to report and track any maintenance issues that arise easily and efficiently. It is a platform to track regular planned maintenance and annual servicing reminders.
You can also use it for daily fire walks, monthly fire compliance checks and annual reporting to the fire officer when needed.

Avantages :

Easy to use and implement Multiple uses such as: Tracking Maintenance, Reporting Issues, Fire Compliance, Health and Safety Compliance, Touch Point Cleaning Great support structure from the team in Snapfix

Inconvénients :

The app has become much more user friendly in the time since I first started using it. Great continuing development to make it practical.

Naomi
Sales Admin (Irlande)
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Customer Service second to none

5,0 il y a 3 ans

Commentaires : From the beginning of my experience with Snapfix to now I cannot fault anything. I have been dealing with [SENSITIVE CONTENT] who is an absolute delight to deal with. She is patient with explaining things and efficient with any requests I have for her. The app itself is completely user-friendly which makes it a lot easier and saves so much time especially when you work in a large property with a lot of staff.

Avantages :

The software is user friendly and instant which is great when you have a large team with access to the app in different departments. it doesn't disrupt the working day as it takes minutes (sometimes seconds) to use.

Inconvénients :

I can't seem to permanently delete past users.

Réponse de l'équipe de Snapfix

il y a 3 ans

Naomi, thank you so much for this wonderful review! It's always great to hear from a happy customer.

Denis
Maintenance technician (Irlande)
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Snap it done

5,0 il y a 3 ans

Commentaires : Brilliand and easy and clear to use

Avantages :

Very Ease of use great editing tools and straightforward operating

Inconvénients :

Hard to say because anything we didnt like got changed and now we love

Réponse de l'équipe de Snapfix

il y a 3 ans

Thank you so much Denis for taking the time to leave us a 5-star rating. Our customers are at the forefront of everything we do. Your review means a lot to us and lets us know we're on the right track!

Barry
Airport Services Manager (R.-U.)
Compagnies aériennes/Aéronautique, 501–1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Excellent Auditing Tool.

5,0 il y a 4 ans

Commentaires : Great tool for keeping track of all audits and inspections. The fact that it is digital and portable makes this a great all round tool. At this branch, thanks to SNAPFIX, we have reduced our paper usage, our daily audits and inspections used to be time consuming and a drain on a resource. Thanks to SNAPFIX this has all speeded up.

Avantages :

Very user friendly, easy to set-up and most importantly, every easy to train new staff on its use.

Inconvénients :

So far, all is going well and I have no issues.

Kevin
Conference & Banqueting Manager (Irlande)
Hôtellerie, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

A great tool for any large building with ongoing or repetative maintenance issues.

4,0 il y a 4 ans

Commentaires : Very good.

Avantages :

Being able to post a picture to the account and to submit its location allows us to save a lot of time. It also saves paper as we are not printing our previous maintenance list every morning. I can check the status of a post at any time wherever I am.

Inconvénients :

Sometimes the pictures take some time to load.

Réponse de l'équipe de Snapfix

il y a 4 ans

Hi Kevin, thank you so much for taking the time. We're so happy to hear that you recommend Snapfix highly!

Eoin
Operations manager (Irlande)
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Excellent tool backed up with excellent support

5,0 il y a 4 ans

Commentaires : Very positive experience from the outset. For our fire walks it is an invaluable tool. The maintenance tasks have allowed us to streamline where maintenance issues are logged and avoid any issues been missed

Avantages :

We have been using Snapfix for almost a year. Initially we used it for our daily fire checks/walls but have since expanded its to include maintenance tasks and covid cleaning monitoring. Installation is very straightforward and the Snapfix team is on hand every step of the way

Inconvénients :

The only con is a recurring issue with our fire check daily tasks nit loading periodically. Issue is usually resolved quickly by Cistome success .

Manoj
Executive Housekeeper (Irlande)
Hôtellerie, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Review by Manoj

5,0 il y a 4 ans

Commentaires : Its an amazing tool. Should link with Property management system opera

Avantages :

Easy and can complete the task quick. It also got web access to control and check the status of the task

Inconvénients :

Battery drains in mobile if software runs full time

Réponse de l'équipe de Snapfix

il y a 4 ans

Thanks for taking the time to share your feedback with us Manoj! It means so much when our best customers share their experiences. Integrating with other management systems is on the roadmap so we'll definitely consider Opera. Thanks for the recommendation!

Patrick
General Manager (Irlande)
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Excellent Tool

5,0 il y a 4 ans

Commentaires : Very happy with our overall experience with Snapfix

Avantages :

What I like most is that it allows all users in the organisation to see the list of outstanding maintenance items which prevents mulitiple reports of the same issue. It also allows management to track the efficiency of the teams rectifying of maintenance issues. It is simple to use and removes a number of steps from the od process of maintenance issue reporting.

Inconvénients :

There is nothing I like least about the software

Réponse de l'équipe de Snapfix

il y a 4 ans

Hi Patrick, thank you so much for taking the time to leave such a wonderful and detailed review. The team is so happy to receive such great feedback.

Ardan
Facilities Manager (Irlande)
Gestion de l'enseignement, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Clongowes wood college

5,0 il y a 3 ans

Commentaires : Very good experience for all users.

Avantages :

A really good facilities tool. All reactive work is easily logged now and followed up. Planned preventive maintenance is scheduled and completed within time. Asset management feature is great for large sites.

Inconvénients :

Limited characters for texts message. When it is used on the PC the interface is not as good as the phone.

Réponse de l'équipe de Snapfix

il y a 3 ans

Hi Ardan, thank you for your amazing review and feedback, it's much appreciated! Our team has been working hard on optimizing the desktop version of the platform and we hope you find the update on par with the mobile app.

Conor
Financial Controller (Irlande)
Hôtellerie, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Snapfix

4,0 il y a 4 ans

Commentaires : Maintenance issues are tracked and easily referenceable.

Avantages :

Easy to us product for creating and managing maintenance issues

Inconvénients :

the product does what we need it to do and are very happy with it

daniel
General Manager (Irlande)
Loisirs, voyage et tourisme, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Snap Fix review

4,0 il y a 3 ans

Commentaires : Ive been with snap fix for a few years now over two businesses and i will be continuing this relationship into the future. A fantastic product with great customer service to back it up.

Avantages :

Its ease of use for reporting and fixing maintenance issues around the building

Inconvénients :

Maybe some development on the reports as its very basic looking

Brendan
Purchasing Manager (Irlande)
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Competent System

5,0 il y a 4 ans

Commentaires : Very happy.

Avantages :

Clarity and easy for all to understand and use.

Inconvénients :

Changes to programme can be slow, programme also can be rigid.

John
Facilities Manager (É.-U.)
Gestion d'organisme à but non lucratif, 11–50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Alternatives envisagées précédemment :

Snapfix for our church

5,0 il y a 4 ans

Commentaires : The customer service has been fantastic.

Avantages :

I like the ease of setup, deployment and use of this product. The fact that it can be used on a smartphone, tablet or PC makes it easy for all to use.

Inconvénients :

There are a few features that I know they are working on which will improve this product.

Réponse de l'équipe de Snapfix

il y a 4 ans

Thank you so much for this amazing review John! We are glad to hear all this positive feedback. As you mentioned we are constantly developing new features to meet our customers' needs.

Monika
Administrator and Coordiantor (Irlande)
Immobilier, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Snapfix Review

5,0 il y a 3 ans

Commentaires : Snapfix is great, functional and easy to use software. For our team it has made so much easy to record all the jobs that we are doing daily and track them. From maintenance issues, move in and move out inspections, apartment and block inspections, etc. Every day this software is growing within the company and more and more people are using it now.

Avantages :

I like a lot of things this software is providing us. From creating tasks and checklist, making schedules and recording all the tasks that we created and marking them with the colours, assigning users, using tags and making reports and dashboards of all the works.

Inconvénients :

There isn't anything that I do not like about this software.

James
IT Manager (Irlande)
Hôtellerie, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Snapfix - excellent software with great support

5,0 il y a 4 ans

Commentaires : Excellent for our maintenance department, pushing this out to all staff next.

Avantages :

The software is easy to use so very little training required but videos are provided, users are up and snapping in minutes. Support always willing to assist.

Inconvénients :

Missing some features but thankfully support take on board feedback.

Marek
Head Chef (Irlande)
Hôtellerie, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Snapfix review

4,0 il y a 4 ans

Avantages :

Easy to use software for buisness like this

Inconvénients :

That you can track your jobs