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Clubspeed
Description de Clubspeed
Le système Clubspeed est un système simple, mais extrêmement puissant et facile à utiliser pour la gestion des sites d'événements. Cette solution vous aide à prendre soin de vos clients tout en recueillant des informations précieuses sur leurs comportements. Clubspeed développe et adapte cette solution spécifiquement pour les besoins de votre entreprise ; il vous suffit de l'installer et de lui laisser faire le gros du travail. Quels que soient vos besoins spécifiques, cette plateforme de divertissement fiable est là pour vous aider à réussir.
Qui utilise Clubspeed ?
Ce système de gestion de salles vous permet de gérer efficacement votre centre FEC, votre trampoline, votre kart ou votre centre de course, votre zone de jeu, etc. CRM (Customer Relationship Management), dérogations numériques, PDV (point de vente), cartes-cadeaux numériques, réservation en ligne, RFID.
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Clubspeed
Commentaires : These guys are on the ball! I don't think think they can be topped by any company in means of of support. This team is very responsive to answering questions and addressing any concerns 24/7. Every team including but not limited to software support, development and onboarding has been has been absolutely amazing. 10 out of 10!
Avantages :
Clubspeed has made a huge impact on how we run our operations and our customer experience at FastTrax. Starting with the the Self Serve Kiosk, this has been a HUGE for our overall operations. Customers are able to purchase almost anything from the kiosk, which has been taking in over 50% of our income for the entire facility. Its fast and easy to use. Race schedule goes hand and hand with the self serve kiosk, allowing us keep control of resource availability, all while schedule birthday parties and group events from the Clubspeed event management platform. Prior to events we're able to quote, invoice, collect payments and get waivers signed. Web bookings are also available for multi--activity, this will soon be a critical piece for us. Last but not least, if it doesn't exist it can be built. We have the advantage of having software engineers on our staff who have 100% to Clubspeed's API, allowing virtually anything to be accomplished
Inconvénients :
This is actually hard to say and I have to be really critical to even find a couple items. I believe Clubspeed can bridge a couple more gaps between there existing software platforms. - POS allows for memberships, membership based purchase and renewals. That feature was not yet brought over to the kiosk. - Web allows for purchases but has very little integration to the waiver system. Person who purchased has to sign waiver on location, though guests can sign online. A simple link for everyone to register might fix this. - Intercard could be expanded on kiosks - Event check in not available on self serve kiosk, though its available on the another registration type kiosk. I must say, Clubspeed listens and adapts, I'm sure we'll see some of these soon!
Gold Standard in Customer Support
Commentaires : On the whole, I think we have a mutually beneficial relationship with Clubspeed that helps us each succeed. Our feedback and suggestions are taken seriously, and as a result we are able to receive a product which targets our needs as well as containing functionality for areas we may wish to expand our business in the future. After spending 2+ years with the system, I can absolutely see why Clubspeed is the standard of our Karting industry. We are excited to continue to grow and develop this working relationship to reach new heights in the future.
Avantages :
I think the biggest pro for Clubspeed is the immense support that we are able to receive. While things generally run smoothly, the support that we receive when problems creep in is unrivaled. We are able to reach support on the phone at all of our operational hours, emails are replied to promptly and with lots of detail, and best of all, we are able to schedule frequent Zoom meetings to debrief on new features, bugs, ideas, areas of improvement, and more. This is what sets Clubspeed apart from others I have seen on the market, and indeed many other firms we partner with. The communication and unison towards reaching a common goal are what allows our partnership to succeed.
Inconvénients :
The main con for us is also potentially a pro for others, but we feel as though the system's diversity can sometimes become a slight hindrance. The system is capable of so many different functions and facets for different businesses, that it often feels as though certain functions or ideas may not always be fully fleshed out and explored to their maximum. While many other users may appreciate and benefit from functions for F&B integration, we as a Karting user are obviously biased to wish for increased ease of use and efficiency for features directly related to our business.
Alternatives envisagées précédemment :
Club Speed Review
Commentaires : Our overall experience with Club Speed so far has been good. The support team is always readily available to help. And being able to streamline all aspects of the business - from online ticket sales to event management to go kart timing systems - has been very beneficial to our business.
Avantages :
That we can use Club Speed for our go-kart timing in addition to an overall POS system, rather than using two different software's.
Inconvénients :
The process for checking customers in takes a long time. I wish the reporting features were more customizable and could provide more options for reporting purposes.
Great Solution for Entertainment Centers
Commentaires : Overall our experience with Clubspeed is fantastic. I truly believe it comes down to their employees and the relationships you can build with them. Our account manager is awesome and helps us out with everything we need.
Avantages :
Clubspeed can be an all-in-one solution if you wanted it to be. They do just about everything, which can be nice for certain facilities that do not want to deal with the hassle of having multiple vendors. Their support is by far the best we have ever dealt with. We use them weekly for miscellaneous things and they are always friendly and work to get you the right answers. My favorite thing about Clubspeed is that in the past year or two, they have been working and coming up with a lot of improvements that make things easier for managers and business owners, such as reporting documentation, etc.
Inconvénients :
Since they do a lot, some attributes may not be suited or could be better for your facility if you are willing to pay for another vendor. The inventory management and process for concessions for example is just fine for small things, however with the operation of a larger kitchen you might be better off with a company that only specializes in the food industry.
Excellent All In One Package
Commentaires :
Overall we are very happy with Clubspeed. It has everything you need in one package and is a very professional system, and user friendly for both staff and customers..
Their support team are very helpful, and are always happy to help. New ideas can be put to them and they are more than helpful to try and help and develop new features for you.
[SENSITIVE CONTENT HIDDEN] have been so helpful for us over the last 3 years using Clubspeed, as have others in the support team. They are a great help.
Avantages :
Clubspeed is a very modern, and very professional system. A system that consists of everything a business needs from Timing System, to Booking Systems, POS and much more. Very user friendly from customer perspective also, and aesthetically it is very professional and impressive with the displays available in house and online for the customer to see.
Inconvénients :
Some aspects of E-Commerce could certainly improve, and there are plans to so. Would love to see a more secure online payment feature such as 3D Secure which is worldwide at the moment. Accounting and reports could improve also.
