Description de HaloPSA

HaloPSA est une solution unique et complète conçue pour les MSP (Managed Service Provider). HaloPSA vous permet de gérer l'ensemble de votre centre de service grâce à de puissantes fonctionnalités ITIL (Information Technology Infrastructure Library) prêtes à l'emploi. Grâce à la plateforme PSA (Professional Services Automation) intégrée, vous découvrirez des fonctionnalités de gestion du temps et de facturation, de reporting avancé, de gestion des actifs, d'accès à distance, d'intégrations transparentes et d'automatisation. Vous pourrez résoudre les problèmes de vos clients grâce à cette solution PSA illimitée dotée d'une IU (interface utilisateur) intuitive qui s'adapte à vos besoins.

Qui utilise HaloPSA ?

Idéalement adapté aux prestataires d'infogérance qui recherchent une solution PSA moderne.

Où peut-on déployer HaloPSA ?

Basé sur le cloud
Sur site

À propos de l'éditeur

  • Halo Service Solutions
  • Fondé en 1994

Assistance HaloPSA

  • Support téléphonique
  • Support 24/7 (réponse directe)
  • Chat

Pays disponibles

Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne et 224 autres

Langues

allemand, anglais, arabe, chinois, chinois traditionnel et 21 autres

HaloPSA - Prix

À partir de :

90,00 $US/mois
  • Oui, essai gratuit disponible
  • Non, pas de version gratuite

HaloPSA n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de HaloPSA est disponible à partir de 90,00 $US/mois.

Plans de tarification obtenez un essai gratuit

À propos de l'éditeur

  • Halo Service Solutions
  • Fondé en 1994

Assistance HaloPSA

  • Support téléphonique
  • Support 24/7 (réponse directe)
  • Chat

Pays disponibles

Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne et 224 autres

Langues

allemand, anglais, arabe, chinois, chinois traditionnel et 21 autres

HaloPSA en vidéos et en images

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Vidéo de HaloPSA
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Fonctionnalités - HaloPSA

  • Alertes et remontée des problèmes
  • Base de données de clients
  • CRM
  • Communication multicanal
  • Définition des priorités
  • Facturation
  • Gestion de la base de connaissances
  • Gestion de la configuration
  • Gestion de projets
  • Gestion des accords de service
  • Gestion des billets
  • Gestion des centres d'appel
  • Gestion des changements
  • Gestion des contrats/licences
  • Gestion des documents
  • Gestion des e-mails
  • Gestion des flux de travail
  • Gestion des incidents
  • Gestion des listes d'attente
  • Gestion des portefeuilles
  • Gestion des problèmes
  • Gestion des rendez-vous
  • Gestion des ressources
  • Gestion des tickets de support
  • Gestion des tâches
  • Intégrations de tiers
  • Messagerie instantanée
  • Mesure des performances
  • Outils de collaboration
  • Portail libre-service
  • Rapports et analyses
  • Rapports et statistiques
  • Sauvegarde et récupération
  • Suivi des interactions
  • Suivi du temps et des dépenses
  • Surveillance et gestion à distance
  • Tableau de bord d'activités

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Avis sur HaloPSA

Note moyenne

Note globale
4,8
Facilité d'utilisation
4,2
Service client
4,9
Fonctionnalités
4,8
Rapport qualité-prix
4,6

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
83%
4
17%
Robbie
Robbie
Service Manager (R.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Top quality Service Desk software

5,0 il y a 4 ans

Commentaires : Nethelpdesk has revolutionised our helpdesk team. The team is now logging many more tickets than previously as it is so easy to do so, and we are able to respond much quicker to incoming tickets. We are able to use the reporting to analyse the ticket trends and any support problems we have and act on these quickly. Cannot recommend the software enough!

Avantages :

We've been using NHD for just over 4 months, and couldn't be happier with the software. It is very configurable, allowing you to change workflows for your specific needs. We took advantage of consultancy when we initially signed up, which helped us to get up and running within a few days. We worked very closely with our consultant who was knowledgeable and able to help us change the look and feel to make it a little more familiar to what we were used to. We are utilising the phone system integration allowing us to log tickets within 5 seconds of the call completion, with most of the required information being collected without any input. Nethelpdesk is incredibly configurable, you can configure it to meet your exact needs. This can be daunting at first as there is often multiple ways to complete the same thing, but there is an option for almost everything. If you do require help the support team are generally very responsive and helpful. The development team are very responsive, and will often patch a bug or improvement you find within a few days/weeks. The feature development is very fast and multiple big features have been developed for the new web ui in the last few months. The reporting functions are again very configurable and if you need an additional report created the support team can do this for you. The dashboard feature has enabled us to show basic helpdesk statistics on a TV in the office which helps everyone keep track of how we're performing.

Inconvénients :

The web application is unfortunately not as slick as the desktop web interface. The mobile site is okay, but a new app would be a better alternative.

Jonathan
Owner (É.-U.)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Easily the Best PSA We've Used

5,0 il y a 2 ans

Commentaires : Overall, I have absolutely no complaints with HaloPSA. From our first interaction, the company has been professional and extremely responsive. The product implementation was painless, and support while learning the software has been near immediate. Now that it's in place, our clients have nothing but good things to say about their experience with the software. Ticket submittal and tracking, documentation, a custom service catalog, and countless other benefits have allowed us to provide them with a streamlined professional experience.

Avantages :

Halo stands out as the most customizable and easy to implement software we've tried. Once the initial learning curve was passed, we've come to realize we can do almost anything we need to from within this software. (So much so that we've been able to save some money and eliminate other products from our stack.) Our clients love the user portal. It's incredibly easy to use and presents a professional, well thought out experience. And, once again, the customizable nature of the software lets us structure it to our practices and procedures instead of forcing us into their methodologies.

Inconvénients :

While overall easy to use; there is a bit of a learning curve as to where everything is located within the software. The customizable nature of Halo lends itself to a complicated interface, but the developers have done a wonderful job in making it as intuitive as possible.

Alternatives envisagées : HappyFox Help Desk, SherpaDesk, CloudBlue PSA, Freshdesk, Bitrix24, Accelo, OneDesk et Zendesk Suite

Pourquoi choisir HaloPSA : Lack of features in previous offerings. Noncompetitive pricing. Poor support.

Logiciel antérieur : Syncro

Pourquoi passer à HaloPSA : All of the aforementioned features and the ability to self-host the product at a fair price gave HaloPSA the clear win.

Alexandros
Civil Engineer (Grèce)
Génie civil, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Improve your management productivity through HaloPSA

5,0 le mois dernier Nouveau

Avantages :

1)Customization and branding: Halo PSA is easy for user to customize and brand, which could be useful for organizations that want to tailor the software to their specific needs and branding.2)Excellent support: The software has "excellent" support from the start, which could be a major advantage for teams that need help getting started or encountering issues during use.

Inconvénients :

Small quality of life problems, which could be a minor inconvenience for teams using the platform.

Giles
R.-U.
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

NetHelpDesk Review

4,0 il y a 6 ans

Commentaires : NetHelpDesk has a strong, versatile and helpful team. Additionally everyone is willing to go out of their way to help and offer advice no matter the query. Response times are always quick and on the occasion an issue isn't resolved on the phone you will be kept upto date throughout the life cycle of the ticket.

Steven
Steven
Manager Network Operations (Pays-Bas)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Flexible helpdesk software

4,0 il y a 4 ans

Commentaires : We've been able to use Nethelpdesk to improve tracking of our billable hours by making our administration of helpdesk work less of a drag. The option to access the database has also enabled us to expand any functionality with our own tooling where we found the fit to our processes wasn't fully realised. Summarised, it's enabled us to do our work as MSPs better than anything we've tried before.

Avantages :

Compared to many of the industry leaders we've tried, like Autotask and Connectwise, we find Nethelpdesk a refreshing alternative for work on the helpdesk. We've opted to self-host the software which already enables us to get much more responsive software and database access to make our own reports on top of the report manager in Nethelpdesk itself. Most everything in the system in configurable to work with your processes if you wish. The core is a helpdesk solution, but integrated are a small CRM, an asset tracking, sales and po system and (sale) item system that are great supporting tools.

Inconvénients :

The only cons we have with the system are small quality of life problems. Fields that might be better on a different position, email history is always the entire ticket and requires you make different tickets if you contact a vendor and want to evade sending other communication to the vendor (you can manually edit old emails out before sending though!). We don't have any big cons that inhibit our work, anyplace the software wasn't a full fit we've made our own extensions using our own programmers directly with the database.