LiveCaller

Wonderful tool

Avantages :

Now it's so easy and convenient to communicate with our clients like never before. Varies channels are available through one dashboard, which is awesome.

Inconvénients :

Nothing to complain about, great software and a great tech support team.

Software de llamada de alta calidad

Commentaires : LiveCaller te ayuda para que cualquier miembro del equipo pueda responder las llamadas de los clientes en cualquier lugar. Con LiveCaller ya no tendrás que asignar un número de teléfono y un móvil a los miembros del equipo o esperar que finalicen el turno para entregar el número de teléfono o el móvil al miembro del equipo del siguiente turno.

Avantages :

Lo que más me ha gustado de este software es que tiene todo lo necesario para una comunicación simple con tus clientes porque tiene chat web, llamadas web (recibir llamadas sin necesidad de número de teléfono) , co-navegación y también puedes conectar Facebook Messenger, Telegram, Viber, etc para manejar todas las comunicaciones desde un sólo lugar. Lo recomiendo por la facilidad de uso y fácil integración en cualquier lugar, además las personas sin conocimientos pueden utilizar este software sin problemas y si necesitas ayuda siempre puedes contactar con atenció al cliente y te ayudarán encantados. Necesitaba ayuda y me respondió "Giga" que identificó mi problema en la primera pregunta.

Inconvénients :

Me ha gustado mucho LiveCaller porque tiene todo lo que necesitaba, además irán añadiendo más características y funciones en el futuro

I just can't believe this...

Commentaires : My experience has been so good I'm going to offer to promote their service on our website at no cost. Whether they accept or not I don't know but this is the kind of business I want to do business with and the customer service is fantastic.

Avantages :

The low cost is by far one of my favorite features. I also like how easy it is for us now to communicate as a team.

Inconvénients :

To be honest I haven't found much of anything that I don't like I just hope they never change anything. I'm aware every software product or services has their weakness I just haven't found it yet.

Great Customer Support Product with Tons of Potential

Commentaires : Amazing. The customer support from LiveCaller has been wonderful.

Avantages :

The chat and call features work well. The co-browsing feature is a game-changer for SaaS companies like mine - and the benefit of not having to send a Zoom invite, Google Meet invite, or something else is worth it. So far, I like the analytics available for each call, including duration and a simple way to collect customer feedback.

Inconvénients :

The main issue I ran into is the widget does not show up within my application when installed as instructed. We're still figuring this out. Also, I would like to delete calls, chats, and review data I collected during testing and haven't found an easy way to do that yet. However, customer support has been super helpful.

A powerful and easy to implement platform

Commentaires : A well-organized platform, its structure is intuitive, we can follow up without problems and its support is very good.

Avantages :

The implementation solution is very simple and fast. So for us it is something viable.

Inconvénients :

The platform is developing new functions, so we are sure that they will surprise us.