--- description: 800.com : qu'en pensent les utilisateurs ? Lisez les avis clients sur 800.com, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: 800.com - Avis, notes, prix et abonnements - Capterra France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'enregistrement des appels](/directory/30533/call-recording/software) > [800.com](/software/208208/800-com) # 800.com Canonical: https://www.capterra.fr/software/208208/800-com Page : 1/16\ Suivant: [Page suivante](https://www.capterra.fr/software/208208/800-com?page=2) > Numéro gratuit qui vous permet de suivre et d'analyser les appels. > > Conclusion : 364 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise 800.com ? 800.com est idéal pour les auto-entrepreneurs et les petites entreprises comme pour les grandes entreprises et agences. L'éditeur propose des forfaits adaptés à tous les types d'entreprises. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 364 Avis | | Simplicité d’utilisation | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: 800.com - **Pays**: Longboat Key, É.-U. ## Contexte commercial - **Prix à partir de**: 149,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, espagnol - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Actions découlant d'un événement - Automate d'appel - CRM - CTI (couplage téléphonie informatique) - Communication multicanal - Coupons mobiles - Distribution automatique des appels - Enregistrement des appels - Envoi de SMS en masse - Gestion des campagnes - Gestion des centres d'appel - Gestion des contacts - Gestion des e-mails - Gestion des leads - Gestion des listes d'appels - Gestion des performances - Gestion du pipeline de ventes - IVR - Identification de l'appelant - Messagerie bidirectionnelle - Messagerie planifiée - Messagerie vocale - Personnalisation de messages - Planification des campagnes - Planification des campagnes - Rapports et statistiques - Rapports sur les appels - Routage des appels - Réponses automatisées - Suivi des appels - Suivi des conversions - Suivi des mots-clés - Third-Party Integrations - Transcription des appels ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Logiciels d'enregistrement des appels](https://www.capterra.fr/directory/30533/call-recording/software) ## Catégories connexes - [Logiciels d'enregistrement des appels](https://www.capterra.fr/directory/30533/call-recording/software) - [Logiciels de gestion des appels téléphoniques](https://www.capterra.fr/directory/30901/call-tracking/software) - [Logiciels de télévente](https://www.capterra.fr/directory/30680/inside-sales/software) - [Logiciels de sms marketing](https://www.capterra.fr/directory/30842/sms-marketing/software) - [Logiciels de VoIP](https://www.capterra.fr/directory/30940/voip/software) ## Logiciels similaires 1. [Ringover](https://www.capterra.fr/software/169627/ringover) — 4.7/5 (890 reviews) 2. [Nextiva](https://www.capterra.fr/software/175788/nextiva) — 4.6/5 (919 reviews) 3. [JustCall](https://www.capterra.fr/software/157853/justcall) — 4.1/5 (225 reviews) 4. [RingEX](https://www.capterra.fr/software/132178/ringcentral-mvp) — 4.2/5 (1206 reviews) 5. [3CX](https://www.capterra.fr/software/158704/3cx) — 4.4/5 (468 reviews) ## Avis ### "Effortless Marketing Campaign Tracking\! With simple Dashboard\!" — 5.0/5 > **Matthew** | *13 août 2026* | Construction | Taux de recommandation : 10.0/10 > > **Avantages**: 800.com has been very easy to set up and use for our business. We use multiple tracking numbers for different marketing campaigns, which makes it simple to see exactly where our calls and leads are coming from. The dashboard is straightforward, adding new numbers is quick, and the call tracking gives us a much better understanding of which marketing campaigns are actually producing results. > > **Inconvénients**: there really hasn’t been anything major that we dislike so far. If anything, I’d like to see even more advanced reporting and marketing attribution features as we continue to expand the number of campaigns and tracking numbers we use. > > We started using 800.com for Umbrella Exteriors to assign unique phone numbers to our different marketing campaigns and better track incoming leads. So far, it has worked very well. Setup was quick, the system is easy to navigate, and being able to track calls by individual marketing number helps us make better decisions about where we spend our advertising dollars. Overall, it’s been a reliable and valuable tool for our growing business. ----- ### "Very easy to use" — 5.0/5 > **Lisa** | *19 août 2026* | Appareils médicaux | Taux de recommandation : 10.0/10 > > **Avantages**: I think the value of 800.com is better that other providers. And their support is outstanding. Once my number was ported, it was easy to set up the voicemail, call forwarding etc > > **Inconvénients**: I have no complaints at this time. It's very easy to use. I'm extremely happy with how easy it is to use. > > It was super easy to port over my existing toll free number. Once It was ported, the onboarding call was extremely helpful. \[sensitive content hidden\] was very knowledgable and helpful ----- ### "Overall, it’s good" — 3.0/5 > **Ladonna** | *23 avril 2026* | Services aux consommateurs | Taux de recommandation : 3.0/10 > > **Avantages**: I like how 800.com has the app to utilize it makes things easier to get to, but I would like it to also have the same features as the website > > **Inconvénients**: The app does not have the same features as the website and it seems that I do not get calls. Sometimes they drop or do not go through. I want to be able to have Khols come through to my phone from the app so I can see the numbers instead of having to forward my number > > Overall, it’s a good app to use just a bit of adjusting. I had 100.com for over a year now I love how I can have all of my communication needs handled in one spot as far as having my phone and fax and that I can adjust with automated system systems and text messaging. ----- ### "Complete telecom solution with powerful customization and useful integrations\!" — 5.0/5 > **Justin** | *22 juillet 2026* | Vente en gros | Taux de recommandation : 10.0/10 > > **Avantages**: What I liked most about 800.com is that it delivers a complete telecom solution in one place. It covers all my needs—toll-free numbers, additional phone lines, fax numbers, customizable IVR, call trees, call recording, and voicemail—while giving me deep control over how everything looks and works. The customization really stands out: I can upload company logos, change interface colors, and personalize call flows and voicemail messages, which helps reinforce my company's branding. The integration tools, like the AI call companion, enhanced caller ID, and analytics dashboards, are incredibly useful, and the Inbox gives me a detailed call history for tracking every interaction. The call analytics let me view graphs across different metrics, and the mobile app is well designed. Setup took some time up front, but the examples and guides made it easy. > > **Inconvénients**: What I liked least about 800.com is that there's no dedicated desktop app for laptops. I really hope the team builds one that mirrors the web portal, so I can get the same full experience without relying on a browser. > > My overall experience with 800.com has been very positive. It's given my business a complete telecom solution in one place—toll-free numbers, additional phone lines, fax numbers, customizable IVR, call trees, call recording, and voicemail—so I haven't needed to piece together multiple services. What has stood out most is the level of customization and control. I can upload company logos, change interface colors, and personalize call flows and voicemail messages, all of which reinforce my company's branding. The integration tools—the AI call companion, enhanced caller ID, and analytics dashboards—have been genuinely useful, and the Inbox gives me a detailed call history that makes tracking interactions easy. The call analytics, with graphs across different metrics, help me make better decisions, and the mobile app is well designed. The initial setup took some time, but the examples and guides made it straightforward. My only real wish is for a dedicated desktop app for laptops that mirrors the web portal. Aside from that, 800.com has strengthened my company's branding, communication, and decision-making, and I'm satisfied with it overall. ----- ### "800.com statz" — 5.0/5 > **Christian** | *23 août 2026* | Services financiers | Taux de recommandation : 7.0/10 > > **Avantages**: Options to configure appear easy to use. You can set up sequencing, ring, and voicemail and the voice options are good. > > **Inconvénients**: Getting you phone number verified for sms is very difficult and i still cannot get through to get my numner verification. > > Its does what its suppose to do andbgive you a 800 phone number to match your branding with your company. ----- Page : 1/16\ Suivant: [Page suivante](https://www.capterra.fr/software/208208/800-com?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.fr/software/208208/800-com) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées