--- description: 800.com : qu'en pensent les utilisateurs ? Lisez les avis clients sur 800.com, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: 800.com - Avis, notes, prix et abonnements - Capterra France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'enregistrement des appels](/directory/30533/call-recording/software) > [800.com](/software/208208/800-com) # 800.com Canonical: https://www.capterra.fr/software/208208/800-com Page : 1/16\ Suivant: [Page suivante](https://www.capterra.fr/software/208208/800-com?page=2) > Numéro gratuit qui vous permet de suivre et d'analyser les appels. > > Conclusion : 359 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise 800.com ? 800.com est idéal pour les auto-entrepreneurs et les petites entreprises comme pour les grandes entreprises et agences. L'éditeur propose des forfaits adaptés à tous les types d'entreprises. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 359 Avis | | Simplicité d’utilisation | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: 800.com - **Pays**: Longboat Key, É.-U. ## Contexte commercial - **Prix à partir de**: 149,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - CRM - Enregistrement des appels - Enregistrements - Filtrage d'appels - Gestion des centres d'appel - Gestion des contacts - IVR - Identification de l'appelant - Messagerie vocale - Rapports et statistiques - Rapports sur les appels - Routage des appels - Suivi des appels - Suivi des appels - Suivi des conversions - Suivi des mots-clés - Transcription des appels ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Logiciels d'enregistrement des appels](https://www.capterra.fr/directory/30533/call-recording/software) ## Catégories connexes - [Logiciels d'enregistrement des appels](https://www.capterra.fr/directory/30533/call-recording/software) - [Logiciels de gestion des appels téléphoniques](https://www.capterra.fr/directory/30901/call-tracking/software) - [Logiciels de VoIP](https://www.capterra.fr/directory/30940/voip/software) - [Solutions de téléphonie professionnelle](https://www.capterra.fr/directory/31101/business-phone-systems/software) ## Logiciels similaires 1. [Ringover](https://www.capterra.fr/software/169627/ringover) — 4.7/5 (884 reviews) 2. [Nextiva](https://www.capterra.fr/software/175788/nextiva) — 4.6/5 (919 reviews) 3. [RingEX](https://www.capterra.fr/software/132178/ringcentral-mvp) — 4.2/5 (1205 reviews) 4. [3CX](https://www.capterra.fr/software/158704/3cx) — 4.4/5 (467 reviews) 5. [Zoom Phone](https://www.capterra.fr/software/208535/zoom-phone) — 4.5/5 (244 reviews) ## Avis ### "800 the best" — 5.0/5 > **Muhammad** | *5 juillet 2026* | Marketing et publicité | Taux de recommandation : 8.0/10 > > **Avantages**: Learning the curve. I love 800.com Love the 800 team they have a good support structure An excellent ai app and great bonuses > > **Inconvénients**: Great service i love 800.com Love the 800 team they have agood support structure. And bonuses an excellent ai app > > Great service I love 800.com Love the 800 team good support structure An excellent ai app and great bonuses ----- ### "Complete telecom solution with powerful customization and useful integrations\!" — 5.0/5 > **Justin** | *22 juillet 2026* | Vente en gros | Taux de recommandation : 10.0/10 > > **Avantages**: What I liked most about 800.com is that it delivers a complete telecom solution in one place. It covers all my needs—toll-free numbers, additional phone lines, fax numbers, customizable IVR, call trees, call recording, and voicemail—while giving me deep control over how everything looks and works. The customization really stands out: I can upload company logos, change interface colors, and personalize call flows and voicemail messages, which helps reinforce my company's branding. The integration tools, like the AI call companion, enhanced caller ID, and analytics dashboards, are incredibly useful, and the Inbox gives me a detailed call history for tracking every interaction. The call analytics let me view graphs across different metrics, and the mobile app is well designed. Setup took some time up front, but the examples and guides made it easy. > > **Inconvénients**: What I liked least about 800.com is that there's no dedicated desktop app for laptops. I really hope the team builds one that mirrors the web portal, so I can get the same full experience without relying on a browser. > > My overall experience with 800.com has been very positive. It's given my business a complete telecom solution in one place—toll-free numbers, additional phone lines, fax numbers, customizable IVR, call trees, call recording, and voicemail—so I haven't needed to piece together multiple services. What has stood out most is the level of customization and control. I can upload company logos, change interface colors, and personalize call flows and voicemail messages, all of which reinforce my company's branding. The integration tools—the AI call companion, enhanced caller ID, and analytics dashboards—have been genuinely useful, and the Inbox gives me a detailed call history that makes tracking interactions easy. The call analytics, with graphs across different metrics, help me make better decisions, and the mobile app is well designed. The initial setup took some time, but the examples and guides made it straightforward. My only real wish is for a dedicated desktop app for laptops that mirrors the web portal. Aside from that, 800.com has strengthened my company's branding, communication, and decision-making, and I'm satisfied with it overall. ----- ### "Learning curve." — 3.0/5 > **Frank** | *15 juin 2026* | Banque | Taux de recommandation : 4.0/10 > > **Avantages**: 800 \#. Hopefully this is effective when it collects leads to call back. I'm hopping that my investment pays off\! > > **Inconvénients**: The price is more than i was thinking of paying. Perhaps the first month or two at no cost then commencing with payment. > > Difficult to say because my mailing list has been delayed. Hopefully when my list is going through the process i can respond more effectively. ----- ### ".800.com Best 800 number VALUE for the price $$" — 4.0/5 > **Utilisateur vérifié** | *8 juillet 2026* | Services juridiques | Taux de recommandation : 9.0/10 > > **Avantages**: Excellent value for the money, Get to pick local or 800 numbers, has really nice answering service, Can track all of your calls easily, AI or human phone support when you need it. Phone System rings to multiple cell phones easy to set up answering service, sounds very professional. Overall A+ rating. Easy to learn the system is point and click. > > **Inconvénients**: The 10DLC requirements are tricky. Having the right policies and procedures in place to get approved for text messaging took me awhile to get the bugs worked out. The help was amazing on this and I should have asked for help on it first. > > The back end calling and texting features are great, wished they had the fax incorporated also but the messaging app and cell phone connectivity is great, the calls are always crystal clear for me. The security is easy to set up and share with multiple team members. Easy to set up text campaigns\! ----- ### "Keep the Good Work Up," — 5.0/5 > **Sharmin** | *22 juin 2026* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Features and up time is very good. Even if you have to add the new number or change forwarding, it is easy to do so. > > **Inconvénients**: as of now everything works fine, but when you choose new number, it does take some time and if you need new nuumber on real time, it becomes a problem > > Very good and Satisfied, Services and features i am very happy with, even if you have add forwarding or change it, easy to do so, user friendly application ----- Page : 1/16\ Suivant: [Page suivante](https://www.capterra.fr/software/208208/800-com?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.fr/software/208208/800-com) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées