CrowdPower

SUPPORT !!! Best support i've got in so long. + reliability and how thoughtfully it's built.

Commentaires : I wanted a custom integration with another app, the team developed it for us. Support is just an email away.

Avantages :

When you need a custom feature or integration, directly contact the team and get it done. Support is 100x than the industry average. So many integration plugins to choose from especially "segment app" have opened doors for millions of other integrations as well.

Inconvénients :

The user interface is a bit cluttery, They may fix this when the app really grow.

Amazing product with awesome features

Commentaires : It does what it says! The support is just amazing! They respond to every question. They clarify technical things to you in a way that you can understand (for me it was some API connection details).

Avantages :

The main thing that I like about CrowdPower is its simplicity. The design is flat and clear as the functions are as well. If you use it for half an hour you will understand it. The capability of this product is endless. Really easy to build automation. The drag and drop email builder is just fantastic.

Inconvénients :

Nothing at all yet! Everything is great so far

Good potential

Avantages :

Great UI. Good support. Great deal on dealify

Inconvénients :

Need more features especially on the automation piece but hope to evolve

All the automations and communication channels at one place!

Commentaires : This is a great product to engage with customers based on their behaviours via different communication channels.

Avantages :

There are a lot of integrations to input customer data such as "Segment" communication channel integrations such as Twilio.

Inconvénients :

A bit of complex for an ordinary marketing person to handle.

Great customer data platform for user engagement automation

Commentaires : We are using CrowdPower as our customer management platform and for small marketing campaigns and follow-up campaigns. It's a very helpful Tool to better engage our clients.

Avantages :

Firstly, I really like CrowdPower's user segmentation options. This useful and powerful feature enables us to segment our customers according to different attributes. This is very useful for creating user target campaigns. Second, I really like the setup of the automation and follow-up process for email and SMS campaigns. It's easy to use, even for non-technicians, and it's powerful enough for many different use cases. The integration of the API for the website landing page is also well structured and easy to integrate. The API is designed to track user interaction and stop the automation campaign when a goal is achieved. The best part is that customer support is quick and helpful. All in all, it's a great tool if you're looking for a flexible platform for customer data and user engagement.

Inconvénients :

While the automation process is very easy to use, customer management is not. CrowdPower focuses on events and API automation. Managing customer data directly from the backend is sometimes a bit difficult. There are no bulk editing options for customer data. In addition, you have to save each change to the user data separately, which makes updating multiple user data at the same time very time-consuming. The export function is also not the best, as only very limited customer attributes and not all customer data can be exported.