ManyChat

The only messenger marketing software anyone will ever need

Avantages :

1. Growth tools 2. Ref parameters 3. Open API 4. A lot of native integrations

Inconvénients :

1. Expensive pricing 2. Less responsive customer support 3. Slow development of innovation

Great messenger chatbot and SMS marketing tool!

Commentaires : ManyChat is a comprehensive chatbot that will meet most professional marketers' needs. The free version would be sufficient in most small business applications. Highly recommend the automation and messenger campaign marketing tools.

Avantages :

Capture leads directly from Facebook / Instagram messenger using live chat support icons embedded on your web pages or directly from your social media channels. Automated response workflows make it easy to setup a customer journey, provide FAQs more organically, and capture emails or phone numbers for future marketing.

Inconvénients :

ManyChat has some decent API options via Zapier which allows access to most tools and native integrations with CRMs like Hubspot and Salesforce. However, this is only contact data and not behaviors. A more comprehensive integration on the CRM contact record that links to ManyChat's SMS and chat activity would be very useful for sales lead scoring and customer service.

Many Chat

Commentaires : Very easy to use, customers seem to like it to start, but then realize it's a bot, great to send blast but now with restrictions not as effective as once was

Avantages :

Very easy to use, effective to capture data

Inconvénients :

Not a great follow-up tool for the long term due to restrictions.

Amazing chat automation tool

Commentaires : Helps me automate chat and build engagement with website visitors which is tailored to their responses via the chatbot flow.

Avantages :

Love that it allows me to customize ManyChat to my brand colours and then add ManyChat to my website via HTML code. You can easily select and choose the pages on my website where ManyChat is to be displayed and where it isn’t. You can preselect for how much the duration of chat pop-up to appear on your website page. Sometimes immediate pop-up feels annoying so I love that they have this option available. They keep on bringing new features and I am excited to try the newest added Instagram dm automation feature. They make it easy to automate the chat flow, which enables you to redirect visitors to pages or lead magnets tailored to their responses in the automated chatbot flow. I like that in addition to the automation of Messages I can manually check and reply to messages from inside my Facebook account itself and don’t need to log in to Manychat once it is set up for automation.

Inconvénients :

Setting up chatbot automation has a bit of a learning curve which you need to be patient with if you want to do it yourself rather than delegating it. Not easy to work on ManyChat via mobile app, as compared to the web app.

The reference app for conversational design

Commentaires : Overall experience excellent: we are dealing with a product that does many things and does them well. After an initial start a bit quiet and with few integrations, ManyChat has been able to conquer and establish itself in the market for advanced features, such as integrations and templates. This is the platform that I recommend to anyone who is starting from scratch.

Avantages :

The product is very easy to use: despite its high potential and the many things it allows you to do, the menus and features are always organized in an orderly and logical way. Good responsiveness and stability

Inconvénients :

I feel the lack of being able to make chatbots for the web channel: at the moment you can only create bots for Messenger, Email, SMS, Telegram, WhatsApp, and Instagram. In the free plan you can't do almost anything.