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Description de TripWorks

TripWorks est une plateforme de réservation et de gestion tout-en-un pour les tour-opérateurs qui souhaitent augmenter leur chiffre d'affaires.

Conçue pour optimiser les conversions et les ventes, la technologie de nouvelle génération de TripWorks simplifie non seulement le processus de réservation et automatise les opérations quotidiennes, mais ses puissantes fonctionnalités de reporting fournissent des informations stratégiques comme la façon dont les clients vous trouvent et le montant qu'ils sont prêts à payer à un moment donné.

La technologie a amélioré les exigences d'une plateforme de réservation. TripWorks est à la pointe de cette évolution.

Qui utilise TripWorks ?

TripWorks est une plateforme de marketing et de réservation tout-en-un pour les opérateurs de visites, d'activités et d'aventures axés sur la croissance. Gagnez du temps, augmentez les conversions et augmentez votre chiffre d'affaires avec la technologie de nouvelle génération de TripWorks.

TripWorks Logiciel - 1
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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur TripWorks

Note moyenne

Note globale
5,0
Facilité d'utilisation
4,9
Service client
4,9
Fonctionnalités
4,9
Rapport qualité-prix
4,9

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
97%
4
3%
Mauricio
Business Director (Mexique)
Loisirs, voyage et tourisme, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Top client service

5,0 il y a 4 semaines Nouveau

Avantages :

TripWorks' best feature is its top client service. The set up was a breeze with Tripwork's team, we had two calls to customize their platform according to our specific products and needs. Afterwards, a dedicated account manager is assigned to you so that you can email or set up calls for any follow-up questions (which I have generously used). Besides client service, the platform did solve many of the issues we had been struggling with such as having multiple resellers and integrating all of the bookings into one calendar.

Inconvénients :

There isn't much to complain about Tripworks. The main issue is that it has so many features that it takes a while to properly get to know the platform and everything that it can do. I have been stumped a couple of times on how to proceed, but TripWorks' team have been quick to reply to my emails or get on a call to help me out.

Dennis
CFO (É.-U.)
Loisirs, voyage et tourisme, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Tripworks Is An Amazing Product

5,0 il y a 3 mois

Commentaires : Overall I enjoy Tripworks much better than Peek Pro or Fareharbor. I especially love the ease to set up affiliate company's to handle third party bookings.

Avantages :

The setup of our tour options, vouchers and gift card options are extremely easy. The dedicated customer service with an actual account manager that i can talk to when I have an issue is one of top features I love. The payment processing is fast and the flexibility to modify features is top notch.

Inconvénients :

I wish customers had a way to cancel tours and request refunds themselves so we didn't have to stop and manually cancel the reservation. It just takes time out of my admin team's day to do this. Also, when a reservation is cancelled or a draft is removed, I would be great if it didn't show up as just deleted, it would be much better if it showed up in the sales screen as actually cancelled. It just crowds the sales screen when multiple of the same activity for the same person shows up as a draft or deleted. Lastly, Tripworks would be elite if they set up a way to automatically pay out commissions for bookings through affiliate partners instead of my accounting team having to manually calculate and pay out commissions.

Réponse de l'équipe de TripWorks

il y a 3 mois

Thank you for your glowing review of Tripworks! We're thrilled that our platform's ease of setup, dedicated customer service, fast payment processing, and flexibility have made a positive impact on your business. It's fantastic to hear that you find the setup of tour options, vouchers, and gift card options to be extremely easy to manage. We're especially delighted that our dedicated customer service, including having an account manager you can speak with directly, has been one of the standout features for you. Providing personalized support is something we strive for, and we're glad to know it's making a difference for your business. Your suggestions regarding customer-initiated tour cancellations and refunds, as well as improvements to the sales screen functionality and automatic commission payouts for affiliate bookings, are incredibly insightful.

Connor
Manager of Tour Operations (É.-U.)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Tour operator review

4,0 il y a 4 semaines Nouveau

Avantages :

what we like most about tripworks is its ease of use

Inconvénients :

certain customer service representatives, others are exceptional

Rowena
Business Operations Director (Canada)
Divertissement, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Tripworks for Walking & Bus Tours

5,0 il y a 3 mois

Commentaires : We decided on Tripworks after a very length research process into other options. We’ve overall been very impressed with the Tripworks team throughout our research and onboarding process. While there are some things that don’t quite work for us about the system, we know that that would be the case with any booking system we decided to use, so the pros outweigh the cons.

Avantages :

A clean, good-looking system with a simple booking flow. Great options for dynamic pricing, as well as offering different pricing to resellers. Flexibility to manage bookings, including the ability to manually adjust ticket prices or comp tickets, makes it much less rigid than other systems.

Inconvénients :

We’re using resources for guide scheduling, and this has proven to be a mixed bag as the resource settings aren’t as flexible as we need. The system’s focus on per-participant details means that the default receipts and booking details can be lengthy for large bookings. It would also be nice to have an option for a requested booking that doesn’t require a deposit to be able to quote groups.

Réponse de l'équipe de TripWorks

il y a 3 mois

Thank you so much for taking the time to share your detailed feedback on your experience with Tripworks. We truly appreciate your thoughtful review and are thrilled to hear that overall, our system has been meeting your needs effectively. It's fantastic to hear that you find our system clean and visually appealing, with a straightforward booking flow. We're also glad that our dynamic pricing options and flexibility in managing bookings have been beneficial for your business. Your insights regarding the resource settings and the lengthiness of default receipts for large bookings are incredibly valuable to us. We understand the importance of flexibility in meeting your specific needs and will certainly take your feedback into consideration as we continue to improve our platform.

Joe
General Manager (É.-U.)
Divertissement, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Tipworks is very good

5,0 il y a 11 mois

Commentaires : I really like Tripworks. However, my experience has changed. It seems to be the new business model of a criminal lack of accountability by those at the top. I have no access nor knowledge of this company. All the people with whom I can interact are spread liberally about the U.S. and maybe the world for all I know. The people I started with (except [sensitive content hidden]) and whom I was very comfortable and had great faith in, have left. Recently, [sensitive content hidden] once again had to step in and resolve a big problem. She did a great job and when i asked to be able to contact her boss directly to praise her, I got an email telling me to wrote a review. The result is an additional bad taste in my mouth and a real annoyance. Tripworks is lucky it works for my business and that it is such a hassle to change products (and their competition to date, sucks). So while I do like Tripworks, I am concerned for the future and I consider the [sensitive content hidden] and other company leaders either negligent or rather incompetent. This business model of invisible corporate leadership and companies that exist only in the virtual world cannot continue forever in my opinion. (and I run a Virtual Reality Entertainment Complex!) To conclude, Tripworks is great but it is best if you have someone who can learn to program, alter and troubleshoot the system in house because otherwise you may have to accept a really rather extended period of waiting for satisfaction. Also once again, [sensitive content hidden] is amazing!

Avantages :

We had multiple software be unable to handle our needs in the past. Tripworks has been by far the best. When my problems are escalated to a higher up person, they get handled. [sensitive content hidden], is excellent at her job, both in her knowledge of the software and how she handles customer service, especially angry customers. Whoever the higher ups in this company are, they are so lucky to have her and from what I've seen, if she leaves, they are screwed.

Inconvénients :

They need to up their game in regards to Point of sale and customer service. Recently, it appears that they've had an irregularly high degree of turnover and it is affecting the customer service experience. In the past at least on weekdays, I was getting someone who really knew the software. I anticipated the weekend person would be less knowledgeable. Lately, I feel as if I am getting a novice whenever I call and they are reading off of a script. I quite often have to wait days to get a problem resolved.