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TripWorks
Description de TripWorks
TripWorks est une plateforme de réservation et de gestion tout-en-un pour les tour-opérateurs qui souhaitent augmenter leur chiffre d'affaires.
Conçue pour optimiser les conversions et les ventes, la technologie de nouvelle génération de TripWorks simplifie non seulement le processus de réservation et automatise les opérations quotidiennes, mais ses puissantes fonctionnalités de reporting fournissent des informations stratégiques comme la façon dont les clients vous trouvent et le montant qu'ils sont prêts à payer à un moment donné.
La technologie a amélioré les exigences d'une plateforme de réservation. TripWorks est à la pointe de cette évolution.
Qui utilise TripWorks ?
TripWorks est une plateforme de marketing et de réservation tout-en-un pour les opérateurs de visites, d'activités et d'aventures axés sur la croissance. Gagnez du temps, augmentez les conversions et augmentez votre chiffre d'affaires avec la technologie de nouvelle génération de TripWorks.
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TripWorks
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Commentaires : Easy to use and great customer service. Very helpful and patient.
Avantages :
Great customer service. I like the flexibility with commissions and no subscription fees. I also like that they are constantly updating the technology.
Inconvénients :
Sometimes the booking fees can turn off the customer from booking.
Réponse de l'équipe de TripWorks
le mois dernier
Thank you for your wonderful review! We’re thrilled to hear that you consider TripWorks the best option for your business. It’s fantastic to know that our customer service, flexibility with commissions, and lack of subscription fees have made a positive impact. We’re also glad you appreciate our commitment to continually updating our technology—staying ahead to meet your needs is a priority for us. We’re sorry to hear about your past experience with TrekkSoft, but we’re happy that TripWorks has been a breath of fresh air for you. Your feedback about our team being helpful and patient is greatly appreciated, and it motivates us to keep delivering the best support possible. If you ever have more feedback or need any assistance, don’t hesitate to reach out—we’re always here to help. Thanks again for choosing TripWorks, and we’re excited to continue supporting your business!
Alternatives envisagées précédemment :
Top client service
Avantages :
TripWorks' best feature is its top client service. The set up was a breeze with Tripwork's team, we had two calls to customize their platform according to our specific products and needs. Afterwards, a dedicated account manager is assigned to you so that you can email or set up calls for any follow-up questions (which I have generously used). Besides client service, the platform did solve many of the issues we had been struggling with such as having multiple resellers and integrating all of the bookings into one calendar.
Inconvénients :
There isn't much to complain about Tripworks. The main issue is that it has so many features that it takes a while to properly get to know the platform and everything that it can do. I have been stumped a couple of times on how to proceed, but TripWorks' team have been quick to reply to my emails or get on a call to help me out.
Réponse de l'équipe de TripWorks
il y a 2 mois
Thank you for sharing your detailed experience with TripWorks! We’re delighted to hear that our client service has been a standout feature for you. Our team is committed to ensuring that the setup and customization process is as smooth as possible, and it’s wonderful to know that you found it to be a breeze. It’s also great to hear that our platform has helped resolve the challenges you faced, especially with managing multiple resellers and centralizing your bookings. We understand that with so many features, there can be a learning curve, but we’re glad that our team has been able to assist you whenever needed. Your feedback about the platform’s depth is invaluable, and we’ll continue to work on ways to make the user experience even more intuitive.
Alternatives envisagées précédemment :
Tour operator review
Avantages :
what we like most about tripworks is its ease of use
Inconvénients :
certain customer service representatives, others are exceptional
Réponse de l'équipe de TripWorks
le mois dernier
Thank you for your kind review! We’re delighted to hear that what you like most about TripWorks is its ease of use. Making our platform intuitive and user-friendly is a top priority, so it’s great to know that it’s making a positive difference for your business. We’re also thrilled to hear that certain members of our customer service team have stood out as exceptional. We take pride in providing outstanding support, and it’s wonderful to see that reflected in your experience. I’ll be sure to pass along your compliments to the team—they’ll be glad to know they’ve made an impact!
Alternatives envisagées précédemment :
Tripworks review
Commentaires : Great customer service and product, easy for customers to book.
Avantages :
Able to use in field and at office. Integrated system.
Inconvénients :
Some things about it are illogical. The fees are a lot too.
Réponse de l'équipe de TripWorks
le mois dernier
Thank you for taking the time to share your thoughts on TripWorks! We’re pleased to hear that TripWorks is working well for you both in the field and at the office, and that your customers find it easy to book online through our platform. It’s also great to know that our customer service has met your expectations—providing you with excellent support is always a top priority for us. We appreciate your constructive feedback. We’re constantly working to refine and improve our platform, and your insights are invaluable in helping us make those enhancements. Thank you for choosing TripWorks and for being a valued part of our community. We’re here to support your business and are committed to making your experience even better moving forward.
Alternatives envisagées précédemment :
My new booking system provider reliable
Commentaires : I'm pretty satisfied for you service guys, thank you!
Avantages :
Their customer service is in real time 24/7 real helpful for issues coming.
Inconvénients :
Not at all, everything's been good. I just would like to have the booking experience in other languages for the user, as spanish.
Réponse de l'équipe de TripWorks
il y a 2 mois
Thank you so much for your review and for choosing TripWorks! We’re thrilled to hear that our 24/7 real-time customer service has been helpful and that you’re satisfied with the support you’ve received. It’s always our goal to provide top-notch service, and it’s great to know that we’ve made a positive difference for your business. We also appreciate your feedback regarding the booking experience in other languages, particularly Spanish. We’re excited to let you know that we now support this feature! Your customers can now enjoy a more inclusive and user-friendly booking process in their preferred language. We’re glad you made the switch to TripWorks, and we’re committed to continuing to provide the professional and responsive service you deserve. If there’s anything else you need, feel free to reach out—we’re here to help you every step of the way.
