--- description: Wati : qu'en pensent les utilisateurs ? Lisez les avis clients sur Wati, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Wati - Avis, notes, prix et abonnements - Capterra France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de relation client](/directory/30906/customer-engagement/software) > [Wati](/software/204314/wati) # Wati Canonical: https://www.capterra.fr/software/204314/wati Page : 1/10\ Suivant: [Page suivante](https://www.capterra.fr/software/204314/wati?page=2) > Une solution API WhatsApp de bout en bout pour les PME du monde entier. Reconnu par les marques à la croissance la plus rapide dans plus de 100+ pays > > Conclusion : 207 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Wati ? Une solution API WhatsApp de bout en bout pour les PME du monde entier. Reconnu par les marques à la croissance la plus rapide dans plus de 100+ pays ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 207 Avis | | Simplicité d’utilisation | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Wati - **Entreprise fondée en**: 1998 ## Contexte commercial - **Prix à partir de**: 59,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, arabe, chinois, chinois traditionnel, espagnol, hindi, portugais, portugais brésilien, portugais européen - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - AI Copilot - API - Automatisation du marketing - Autoresponders - Base de données de clients - Bot pré-configuré - CRM - Chat et messagerie - Chatbot - Développement sans code - Envoi de SMS en masse - Fonction de glisser-déposer - Gestion de l'expérience client - Gestion de la communication - Gestion des contacts - Gestion des leads - Gestion des modèles - Intelligence artificielle et machine learning - Messagerie client en temps réel - Messagerie instantanée - Rapports et analyses - Réponses automatisées - Segmentation - Suivi des interactions - Support client - Tableau de bord - Tableau de bord d'activités - Traitement automatique du langage naturel ## Intégrations (10 au total) - Google Sheets - HubSpot Content Hub - Klaviyo - Pabbly Connect - Shopify - WhatsApp - WooCommerce - Zapier - Zoho CRM Plus - Zoho Flow ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de relation client](https://www.capterra.fr/directory/30906/customer-engagement/software) ## Catégories connexes - [Logiciels de relation client](https://www.capterra.fr/directory/30906/customer-engagement/software) - [Logiciels de sms marketing](https://www.capterra.fr/directory/30842/sms-marketing/software) - [Logiciels de chatbots](https://www.capterra.fr/directory/32448/chatbot/software) - [Outils de social CRM](https://www.capterra.fr/directory/31584/social-crm-tools/software) - [Logiciels de marketing mobile](https://www.capterra.fr/directory/31308/mobile-marketing/software) ## Logiciels similaires 1. 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Its very useful but a little bit costly but its giving a lot of features that will enhance your business. ----- ### "Un outil indispensable pour l'automatisation WhatsApp et l'engagement client" — 5.0/5 > **Jaime Andrés** | *7 juillet 2025* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: WATI s'est révélé incroyablement polyvalent et fiable pour tous nos projets WhatsApp. Son principal atout réside dans la facilité avec laquelle on peut configurer des flux de travail performants sans avoir à coder. Il nous permet d'automatiser l'ensemble du processus, de l'inscription des utilisateurs à la remise des prix, tout en conservant un ton humain et personnalisé. Les outils de diffusion et d'analyse sont également très utiles pour le suivi des campagnes. > > **Inconvénients**: Il a fallu un petit temps d'adaptation au début pour configurer des chemins logiques plus complexes dans les flux. De plus, certaines options de personnalisation avancées pourraient être plus flexibles, mais dans l'ensemble, rien n'a eu d'impact sur les performances ou la livraison. > > Notre expérience avec WATI a été globalement excellente. La plateforme est devenue un outil essentiel à la gestion de nos programmes promotionnels et de fidélisation. Elle est stable, intuitive et en constante amélioration. Leur équipe d'assistance s'est toujours montrée réactive et efficace lorsque nous avions des questions. Pour une entreprise en pleine croissance comme la nôtre, WATI nous a permis d'accélérer notre développement et de mieux servir nos clients. ----- ### "Poor Support and Technical Issues" — 1.0/5 > **Ramon** | *28 août 2026* | Hôtellerie | Taux de recommandation : 0.0/10 > > **Avantages**: What I liked most about WATI was the fresh and modern interface, the easy and straightforward setup, and the mobile app, which made it convenient for our team to manage customer conversations while on the go. From a usability and design perspective, WATI is actually very user-friendly. > > **Inconvénients**: What I didn’t like most was the lack of proper personal customer support when we experienced technical issues. Since day one, we had problems with the WhatsApp calling functionality — clients could call us, but we often could not hear them and had to call them back. We reported the problem several times, but mostly received automated/AI-style responses instead of effective technical assistance. I was also disappointed with the refund policy. Even though the calling functionality did not work properly for us, our refund request was declined. We also still had around USD 50 in unused conversation credits, which WATI would not refund. > > Overall, my experience with WATI was disappointing. I initially really liked the platform because it has a fresh and modern look, is easy to set up, and the mobile app is convenient for daily operations. Unfortunately, since day one we experienced problems with the WhatsApp calling functionality. When clients called us, we often could not hear them, so we had to call them back. We reported the issue several times, but instead of receiving proper technical assistance, we mostly received automated/AI-style replies and the problem was never properly resolved. What disappointed me most was the lack of personal support when something actually went wrong. We eventually decided to stop using the service and requested a refund, which was declined. We also still had approximately USD 50 in unused conversation credits, but this balance was not refunded either. The platform itself has potential and is user-friendly, but based on our experience with the technical issues, support and refund handling, I cannot recommend WATI. ----- ### "Strong platform for managing WhatsApp sales and customer enquiries" — 5.0/5 > **Karim** | *1 septembre 2026* | Meubles | Taux de recommandation : 9.0/10 > > **Avantages**: Wati has helped us centralize our WhatsApp customer communication and manage enquiries more systematically. The shared team inbox, automation rules, contact management, routing, and AI capabilities are particularly useful. It gives us much better visibility over conversations and makes it easier to structure handovers, ownership, and follow-ups across the team. > > **Inconvénients**: Some of the setup and automation configuration can take time to understand, especially when combining AI agents, routing rules, permissions, and multiple channels. A simpler and more intuitive setup flow would make onboarding easier. > > Overall, our experience has been positive. Wati has become an important part of how we manage customer conversations and sales enquiries. Once properly configured, it provides strong control over team communication, automation, customer routing, and AI-assisted responses. We are still refining our workflows, but the platform has already helped us create a more structured and scalable customer communication process. ----- ### "Get Going on Whatsapp with Wati - as simple as 1 - 2 - 3\!" — 5.0/5 > **Angad** | *15 avril 2025* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: Quick setup, easy to use, able to delegate task/role to team. Proactive approach towards supporting new customers > > **Inconvénients**: Monthly service fee is on the higher side. Unable to manage multiple whatsapp numbrs on 1 account > > We have had a wonderful experience with Wati. We were referred to Wati by another SMB and I am glad about it. The setup was quick and easy. Chatbot was very intutive. ----- Page : 1/10\ Suivant: [Page suivante](https://www.capterra.fr/software/204314/wati?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.fr/software/204314/wati) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Données structurées