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Description de Entrata

Entrata est l'un des principaux systèmes de gestion immobilière pour les communautés multifamiliales du monde entier. Entrata redéfinit l'innovation en matière de logiciels de gestion immobilière depuis 2003 et propose des solutions pour chaque étape du cycle de vie de location. Son système permet aux propriétaires, aux gestionnaires immobiliers et aux locataires de bâtir des communautés plus soudées.

Entrata offre actuellement ses services à plus de trois millions de résidents dans plus de 20 000 communautés multifamiliales à travers le monde.

Qui utilise Entrata ?

Entrata propose des solutions professionnelles pour chaque étape du cycle de vie des locations et permet aux propriétaires, aux gestionnaires immobiliers et aux locataires de bâtir des communautés plus soudées.

Entrata Logiciel - 1
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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Entrata

Note moyenne

Note globale
4,5
Facilité d'utilisation
4,5
Service client
4,4
Fonctionnalités
4,5
Rapport qualité-prix
4,6

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
63%
4
30%
3
5%
2
1%
1
1%
Helena
Helena
Operations Trainer (É.-U.)
Utilisateur LinkedIn vérifié
Immobilier, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

One Stop Shop

5,0 il y a 2 ans

Commentaires : Our portfolio has consistently overperformed since moving to Entrata. We have more time to focus on our communities and their needs now that AR, AP, and leasing are so easy. Having all of our products in one place is fantastic.

Avantages :

Entrata is built from the ground up. There are no integrations to worry about with other software for the core functions of Entrata. It is easy to use, intuitive and makes doing our jobs on a day to day basis much easier. On the admin user side, the settings are simple to navigate and with every change made in real time, Entrata makes it easy to change a company wide setting to make an instant change in function or procedure.

Inconvénients :

Some of the feature requests take a very long time to be handled or recognized. I wish there were more sessions held on the updates made to the system on releases than just a weekly email on the updates. Having an Affordable piece that was not only ready but good would also be immensely helpful.

Elaine
Property Accounting Manager (É.-U.)
Comptabilité, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Best software for Residential leasing & accounting

5,0 il y a 2 mois Nouveau

Commentaires : Overall it's been great. I really like this software because it's made my job so much easier and my collections and communications have signifigantly improved.

Avantages :

User friendly, compatability, excellent customer service, fantastic features and tools. Reporting that is easily customizable by the user. It's so much more flexible than our previous software and they are always striving to improve or create additional features specific to their customer needs. They are also super friendly and readily available by phone for support. I have never had to wait on hold. The CSR's are extremely knowlegable and professional. If it's an in depth issue, then the online tickets can take a while, but they always come through. Set up is a lot, but this is usually the case with any software transition. I will say that the transistion, although they always take some time and work, was the best I've experienced (and I've been through a LOT of them in my 30+ year carreer).

Inconvénients :

Needing permissions to be turned on for every little thing if you are not an Admin can be annoying, but once it is set up it's rarely an issue.

Brianne
Property Manager (É.-U.)
Immobilier, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

If You Want Zero Assistance and A Buggy System , Entrata is For You!

1,0 le mois dernier Nouveau

Commentaires : Absolutely terrible. I wouldn't recommend them to my worst enemy! Again, I have been doing this for 12 years and I have never seen such a useless system with such inept 'help' staff.

Avantages :

Nothing is any better about this system than any other system you would get, rather it's far far worse than you could even imagine. I've been in Property management for over 12 years and I have never seen such a useless terrible buggy system in my life. Worse though is their complete lack of interest in helping the customer and the staff's overall cluelessness in the system, their inability to read your help ticket thoroughly so they keep asking the same question you have answered a hundred times and after all the back and forth over an issue that didn't exist a day before and you have done everything exactly as you always have, they just say to start from scratch. That's their 'help' every time. Also, even if you set the ticket to 'urgent' you won't get a response during working hours, it will be overnight, so even 'urgent' matters take days to come to that 'start over' response/'fix'.

Inconvénients :

Nothing is any better about this system than any other system you would get, rather it's far far worse than you could even imagine. I've been in Property management for over 12 years and I have never seen such a useless terrible buggy system in my life. Worse though is their complete lack of interest in helping the customer and the staff's overall cluelessness in the system, their inability to read your help ticket thoroughly so they keep asking the same question you have answered a hundred times and after all the back and forth over an issue that didn't exist a day before and you have done everything exactly as you always have, they just say to start from scratch. That's their 'help' every time. Also, even if you set the ticket to 'urgent' you won't get a response during working hours, it will be overnight, so even 'urgent' matters take days to come to that 'start over' response/'fix'.

Kristina
Market Team Leader (É.-U.)
Services aux consommateurs, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

We love Entrata

5,0 il y a 2 mois Nouveau

Commentaires : Wonderful! 10/10 would recommend to anyone in the Multifamily industry.

Avantages :

We love the ease of use and that we can use Entrata instead of all different platforms.

Inconvénients :

It tends to be a bit buggy after a standard update to the system.

Carrie
Owner (É.-U.)
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Best PM software on the market

5,0 il y a 2 mois Nouveau

Commentaires : Excellent. I can always get help and answers immediately when needed

Avantages :

Easy to set-up, customer service is amazing, affordable compare to other platforms.

Inconvénients :

Set-up can be challenging as there are so many options.