SugarCRM

par SugarCRM

4 / 5 252 avis
SugarCRM

Logiciels les + demandés


Pour qui ?

SugarCRM is a horizontal CRM platform and application offering aimed at customers seeking highly user-friendly solutions that make even the most complex end-to-end customer processes simple to manage.

Notes moyennes

252 avis
  • Note globale 4 / 5
  • Facilité d'utilisation 3.5 / 5
  • Service client 3.5 / 5
  • Fonctionnalités 4 / 5
  • Rapport qualité-prix 4 / 5

Informations sur le produit

  • À partir de $40/mois
  • Version gratuite Oui
  • Version d'essai gratuite Oui
  • Déploiement Installation (Mac)
    Cloud, SaaS, web
    Installation (Windows)
    Mobile (iOS natif)
    Mobile (Android natif)
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Service de support permanent (réponse directe)
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • SugarCRM
  • http://www.sugarcrm.com
  • Fondé en 2004

En savoir plus sur SugarCRM

Deployed by 2 million individuals in over 120 countries, and PC Mag Business Choice Best CRM Software Award for the fourth year running, the only CRM software that readers would strongly recommend to their peers.

Sugar is for the disruptors, the innovators and the visionaries. Sugar offers an industry-leading customer experience, a simple interface and an intuitive customization platform.

SugarCRM - Fonctionnalités

  • Analyse du service client
  • Catalogage et catégorisation
  • Contrôle des réponses par e-mail
  • Gestion des connaissances
  • Messagerie instantanée
  • Mesure des performances
  • Portail libre-service
  • Recherche
  • Suivi du support client
  • Accès mobile
  • Devis et offres
  • Gestion des tâches
  • Gestion du territoire
  • Intégration des médias sociaux
  • Intégration du chat interne
  • Intégration du marketing automation
  • Lead scoring
  • Segmentation
  • Stockage de documents
  • Système de calendrier et de rappel
  • e-mail marketing
  • Base de données de clients
  • Gestion des appels
  • Gestion des campagnes
  • Gestion des canaux
  • Gestion des commissions
  • Gestion des contacts
  • Gestion des contrats
  • Gestion des leads
  • Gestion des opportunités
  • Gestion des ventes sur le terrain
  • Gestion du territoire
  • Génération d'offres
  • Mesure des performances
  • Prévision des ventes
  • Suivi des références
  • e-mail marketing
  • Base de données de contacts
  • Contacts partagés
  • Gestion des leads
  • Importation et exportation de contacts
  • Outils de prospection
  • Recherche/Filtre
  • Sales Pipeline Management
  • Segmentation
  • Suivi des interactions
  • Distribution de leads
  • Gestion des campagnes
  • Gestion des pipelines
  • Lead nurturing
  • Lead scoring
  • Outils de prospection
  • Saisie de leads
  • Segmentation de leads
  • Suivi des activités
  • Suivi des sources

Logiciels équivalents

Avis les plus utiles sur SugarCRM

SugarCRM Review - Walz Scale

Traduire avec Google Translate Publié le 16/03/2017
Josh Bieber
Sales support Mgr
Walz Scale
Transport routier/ferroviaire, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : asdf
3/5
Note globale
3 / 5
Facilité d'utilisation
2 / 5
Fonctionnalités
2 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We have been using Sugar for several years, but only in the past six months have we really dug down to fully utilize the software. The tool is fairly simple to use, I like the reporting functions, but the feedback I get from my sales team is that it is just 'clunky' to use. I'll give you one little example. For the Opportunity 'Actual Closed Won' date, I found through coming across some bad sales data for the month, that if you close a sale in January, and that same month you mark it as Closed Won. But lets say in March you want to go in and add a note to the description. Once you edit that note, (thus changing the Modify date) you autimatically changed the 'Actual Closed Won' date to March. Really messes up sales reports! When I contacted Sugar, there really wasnt an easy fix. We found SierraCRM (third part software) and Bill Convis from there helped with a solution to this problem. We have now purchased this software and believe that this will help take us to the next level of using Sugar. Sugar Support via email is usually pretty prompt, but as far as hearing from our 'Account Manager', just 2 weeks ago was the first time I heard from someone regarding our account. At that point, I had already reached out to SierraCRM, so I did not need anything from Sugar.
To summarize: Great tool, though a little clunky, but the price is not bad. Customer service could be improved, especially for companies like us who are invested in the process, and just need some help taking our sales process to the next level. Thanks!

Avantages: I like the Online (sugar on demand) that allows Sugar Support to get into your software and look and something you may be struggling with, like reports...

Inconvénients: Design is little clunky. Think with some improvements, it might be easier to convert leads, update opportunities. Need less clicks!

SugarCRM Enterprise Analysis

Traduire avec Google Translate Publié le 16/03/2017
Jon Parmley
CRM Admin
Kasasa
Services financiers, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : asdf
2/5
Note globale
2 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
3 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Being an open source CRM app with flexible deployment options makes SugarCRM unique and a standalone in the CRM space. However, allowing for such flexibility should require the utmost discipline regarding release schedules, changes to code (especially caching mechanisms), and overall system recommendation documentation provided by SugarCRM, the company. This is not currently happening.
Stock code base is fairly solid but when customizations are added, significant caching issues arise. There are also various areas of the app that still retain antiquated layouts (bwc modules). These issues make the app confusing and unreliable at times.
Support should be more tenacious when attempting to find resolution to cases - don't just post a note or two, wait a period of time and close the case. CALL the customer - email the customer - do whatever it takes to get CONFIRMATION from the customer that the issue is resolved.
Create a server side integration to Outlook...we are a 50/50 Mac/PC shop and email archiving is incredibly inconsistent.
Overall Studio is a great tool (when caching works appropriately). It does allow us to create without developers on staff.

Avantages: Studio (when it works)
Open source flexibility

Inconvénients: Caching mechanisms
Lack of long term release schedule and small version life cycles
Support not owning the initiative of resolving cases

Réponse de l'éditeur

envoyé par SugarCRM le 16/03/2017

John,

First off, thanks for being a long time Sugar user. Kasasa's use case is very in-depth and a model of what our flexible platform can achieve.

Regarding the server-side email - have you looked at Riva? https://sugarexchange.sugarcrm.com/apps/21848#!overview Also, I know we are working on server-side versions of the Outlook plugin, but release date is TBD.

Thanks again for your honest and thorough review - we always strive to make the product the best we can and provide the level of service you expect. Email me at any time to discuss further at mschneider@sugarcrm.com.

Sincerely,

Martin Schneider
Head of Product Evangelism, SugarCRM

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