SugarSell

Qui utilise SugarSell ?

SugarCRM est une plateforme et une application CRM horizontales destinées aux clients à la recherche de solutions extrêmement conviviales qui simplifient la gestion des processus client de bout en bout les plus complexes.

Description de SugarSell

Mis en œuvre par 2 millions de personnes dans plus de 120 pays et récompensé pour la quatrième année consécutive par le prix du meilleur logiciel CRM de PC Mag Business Choice, il est le seul logiciel CRM que les lecteurs recommandent vivement à leurs pairs.

Sugar est destiné aux innovateurs et aux visionnaires. Sugar offre une expérience client de pointe, une interface simple et une plateforme de personnalisation intuitive.

Informations sur SugarSell

SugarCRM

http://www.sugarcrm.com

Fondé en 2004

Vidéo de SugarSell
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Présentation des tarifs de SugarSell

SugarSell est disponible en version gratuite et propose un essai gratuit. La version payante de SugarSell est disponible à partir de 40,00 $US/mois.


À partir de

40,00 $US/mois

Version gratuite

Oui

Essai gratuit

Oui

Déploiement et prise en charge de SugarSell

Ressources d'aide

  • Service de support permanent (réponse directe)
  • Support en horaire de bureau
  • En ligne

Déploiement

  • Installation (Mac)
  • Cloud, SaaS, web
  • Installation (Windows)
  • Mobile (iOS natif)
  • Mobile (Android natif)

Formation

  • Formation présentielle
  • Formation en ligne en direct
  • Webinaires
  • Documentation

SugarSell - Fonctionnalités

  • Analyse du service client
  • Catalogage et catégorisation
  • Contrôle des réponses par e-mail
  • Gestion des connaissances
  • Messagerie instantanée
  • Mesure des performances
  • Portail libre-service
  • Recherche
  • Suivi du support client

Logiciels CRM en ligne : afficher la liste complète

  • Accès mobile
  • Devis et offres
  • Gestion des tâches
  • Gestion du territoire
  • Génération de leads
  • Intégration des médias sociaux
  • Intégration du chat interne
  • Intégration du marketing automation
  • Lead scoring
  • Segmentation
  • Stockage de documents
  • Système de calendrier et de rappel
  • e-mail marketing

Logiciels de CRM : afficher la liste complète

  • Base de données de clients
  • Gestion des appels
  • Gestion des campagnes
  • Gestion des canaux
  • Gestion des commissions
  • Gestion des contacts
  • Gestion des contrats
  • Gestion des leads
  • Gestion des opportunités
  • Gestion des ventes sur le terrain
  • Gestion du territoire
  • Génération d'offres
  • Mesure des performances
  • Prévision des ventes
  • Suivi des références
  • e-mail marketing

Logiciels de SFA (Sales Force Automation) : afficher la liste complète

  • Base de données de contacts
  • Contacts partagés
  • Gestion des leads
  • Gestion du pipeline de ventes
  • Importation et exportation de contacts
  • Outils de prospection
  • Recherche/Filtre
  • Segmentation
  • Suivi des interactions

Logiciels de gestion de contacts : afficher la liste complète

  • Distribution de leads
  • Gestion des campagnes
  • Gestion des pipelines
  • Lead nurturing
  • Lead scoring
  • Outils de prospection
  • Saisie de leads
  • Segmentation de leads
  • Suivi des interactions
  • Suivi des sources

Logiciels de lead management : afficher la liste complète

SugarSell - Alternatives

Plus d'alternatives à SugarSell

Avis sur SugarSell

Lire tous les avis

Note moyenne

Facilité d'utilisation 3,6
Service client 3,7
Fonctionnalités 3,8
Rapport qualité-prix 3,8

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Écrivez votre avis !
Victoria G.
Receptionist
Pétrole et énergies, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    4 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 12/02/2019

"Excellent Community CRM"

Commentaires: SugarCRM Community edition has been a great daily driver for my music business. It's reliable, and has enough functionality to enable me to record all the key data that I need. The ability to self-host the platform is fantastic, because it helps keep costs down, and when you work on a small-scale, you don't need all of the processing power of a paid hosted solution. Definitely a great option if you have the savvy to install and maintain your own instance on your web server.

Avantages: I used the self-hosted community CRM for several years for my own music business. It has a ton of functionality that matches a lot of the basic features you find in Salesforce Classic. It's a great tool for keeping track of client data, deal tracking, etc. It's also nice to be able to self-host the platform as well as it's a lot more affordable than using a paid SaaS solution.

Inconvénients: SugarCRM Community Edition looks pretty dated. If you don't have a lot of experience with the typical CRM data model concept, it can be hard to figure out how to use the system. The interface could be modernized to make it easier to navigate and find your way around. Another downside to being the Community Edition is that you need to know how to install and maintain the platform on your own server, but this is also a plus if you do have these skills.

  • Source de l'avis 
  • Publié le 12/02/2019
Utilisateur vérifié
Sr. Executive Sales and Research
Services et technologies de l'information, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 26/05/2019

"Indeed a great CRM with effective results"

Commentaires: Overall my experience with this CRM is great. I am using it daily and I can say that my daily work is incomplete without it. It is so simple to use and provides amazing results for reports and dashboards, their customer's support team is very responsive.

Avantages: I am using it for more than three years and like almost everything about it. This CRM is very easy to use because of its simple design and easy to use user interface. I like the way SugarCRM provides reports and dashboards which is very easy to understand. SugarCRM provides secruity of data and information and now I can handle the different campaigns, create a different campaign for anyone and even get a complete picture of it very easily.

Inconvénients: I would like to highlight one thing that I dislike about it which is its overall cost. A small organization may not afford this CRM but overall it is worth to spend on it.

  • Source de l'avis 
  • Publié le 26/05/2019
Utilisateur vérifié
Marketing Manager
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 28/09/2020

"The new Sugar can go head to head and surpass the greats"

Commentaires: As a marketer, I use Sugar to track how our leads and contacts interact with our marketing content, as we've integrated the CRM with Sugar Market, our marketing automation software.

Avantages: Customization - pretty much anything you want to achieve with CRM can be done with Sugar, regardless of company size or industry. Integrations - Sugar can be connected to a vast library of software with out-of-the-box and partner-built integrations.

Inconvénients: The admin panel can be improved from a UI/UX point of view. It's one of the areas where Sugar hasn't been updated in a while.

  • Source de l'avis 
  • Publié le 28/09/2020
Josh B.
Sales support Mgr
Transport routier/ferroviaire, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    2 /5
  • Support client
    2 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 16/03/2017

"SugarCRM Review - Walz Scale"

Commentaires: We have been using Sugar for several years, but only in the past six months have we really dug down to fully utilize the software. The tool is fairly simple to use, I like the reporting functions, but the feedback I get from my sales team is that it is just 'clunky' to use. I'll give you one little example. For the Opportunity 'Actual Closed Won' date, I found through coming across some bad sales data for the month, that if you close a sale in January, and that same month you mark it as Closed Won. But lets say in March you want to go in and add a note to the description. Once you edit that note, (thus changing the Modify date) you autimatically changed the 'Actual Closed Won' date to March. Really messes up sales reports! When I contacted Sugar, there really wasnt an easy fix. We found SierraCRM (third part software) and Bill Convis from there helped with a solution to this problem. We have now purchased this software and believe that this will help take us to the next level of using Sugar. Sugar Support via email is usually pretty prompt, but as far as hearing from our 'Account Manager', just 2 weeks ago was the first time I heard from someone regarding our account. At that point, I had already reached out to SierraCRM, so I did not need anything from Sugar.
To summarize: Great tool, though a little clunky, but the price is not bad. Customer service could be improved, especially for companies like us who are invested in the process, and just need some help taking our sales process to the next level. Thanks!

Avantages: I like the Online (sugar on demand) that allows Sugar Support to get into your software and look and something you may be struggling with, like reports...

Inconvénients: Design is little clunky. Think with some improvements, it might be easier to convert leads, update opportunities. Need less clicks!

  • Source de l'avis 
  • Publié le 16/03/2017
Kathryn G.
Business Development
Impression, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 06/08/2020

"Building Account Information with Details"

Commentaires: My experience has been positive. Sugar is easy to navigate.

Avantages: The description feature is great. You can add details & links for for the opportunity. Colleagues have said how much they appreciate the extra information and save how much research time having this all in one location has saved them.

Inconvénients: Searching opportunities can be challenging unless you customize the search criteria for each individual search.

  • Source de l'avis 
  • Publié le 06/08/2020