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Description de eSwap
eSwap est un logiciel de gestion des stocks, des commandes et des expéditions conçu et développé pour les vendeurs en ligne. eSwap permet d'effectuer une gestion des stocks multicanaux en quelques clics, en assurant une synchronisation bidirectionnelle entre plus de 30 places de marché et boutiques en ligne, en automatisant la plupart des processus quotidiens, en obtenant des prévisions sur le niveau des stocks pour une précommande en temps voulu et des rapports détaillés pour le bon fonctionnement de l'entreprise.
Qui utilise eSwap ?
eSwap s'adresse principalement aux commerces de détail, grossistes et marques de moyenne et petite taille qui vendent des produits en ligne sur plus d'un canal. Ce logiciel est idéal pour la gestion des stocks dans les entreprises multicanaux.
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Industry's leading Inventory Management platform for SMEs going live with their eCommerce Shop/Store
Commentaires : We are absolutely thrilled by the professionalism that eSwap.Global team have provided during this set-up period in these difficult times. I, as a director of my business have always wanted to launch a successful eCom retail/wholesale supermarket, and eSwap.Global team were at the forefront with its forward-coming and welcoming [SENSITIVE CONTENT HIDDEN] eSwap.Global have managed to provide a real growth opportunity to us. The appointed specialists are of a high-calibre, knowledgeable about Amazon, Shopify and other multi-channel marketplace integrations and are capable to adjust product data and data sync to these channels correctly, and I believe not only for our complex business, but also for many other clients to come.
Avantages :
+ Excellent Technical Support! (We would give 10-stars here) + Straight-forward API linkups + Very detailed platform configuration options + Provides own PO, SO, Invoice auto-issuance system + eBay integration + Amazon integration (UK, EU and North America) + Hosted eCom platform integrations (Shopify and BigCommerce) + Self-hosted eCom platform integrations (WooCommerce, Magento) + Broader market outreach integrations (Google Shopping, Walmart, Wayfair, Bonanza, Etsy) + Supports 3rd party order management platform integration (Vend) + Accountancy platform integration (Xero, QuickBooks online) + Major international delivery courier support (UPS, DHL, FedEx) + Email Marketing integration (Mailchimp) + Payment gateway integration (Stripe) + Most importantly, supports FTP input and output feed creation!
Inconvénients :
- Because we run a very technically difficult eCom product data, that contains iFrames, various data points, and inventory sync times, with listings exceeding over 100k items that are consolidated from over 14-suppliers, we had to work side by side with the eSwap.Global technical team on daily basis to make relevant adjustments in order to make the data uniform and compliant to the standards of the selected eCom platforms and multi-channel marketplaces. This is not a drawback at all, rather a reality check for those vendors that are running supermarket-style inventories, advising to be ready to co-operate with the FANTASTIC eSwap.Global technical team and appoint technically knowledgeable eCom Product Managers in order to ensure smooth implementation of the data into the advised marketplaces. - there are no other drawbacks to mention!
Alternatives envisagées précédemment :
Absolutely the Best Inventory Management Solution by far
Commentaires : Incredible customer service. Answers even on the weekends for direct help. Rapid store connects for a seamless creation of a Multi-Channel eCommerce network. Beautiful and aesthetically appealing interface, making it inviting and livens the process of long winded tasks. Competitively priced compared to other inventory management softwares. Rapid multi-channel listing ability, even through social media marketplaces. eSwap is a solutions that combines multiple plugins under one umbrella. No need to worry about breaks in connections with multiple plugins triggering off each other since eSwap combines the most important aspects of managing inventory, listing products, synchronizing data, shipping, sales, and even CRM! Wowza! Very impressed so far.
Avantages :
Very Very Easy to use! I have tried multiple inventory softwares that were incredibly bland, difficult to set up, or only had a few features. eSwap literally had everything I was looking for under one roof, and the interface is beautiful and aesthetically appealing which is extremely important to keep the mind awake when doing long winded drab tasks of uploading and managing products and inventory. I really liked how many different stores can be linked with this eSwap inventory, even social media stores. Also, it is great that you don't have to create new products one by one to start your base inventory. eSwap has a feature where you can pull data from a listing from one of your linked stores and it copies the data instantly so you can begin building your inventory rapidly. Also, they answered on a Saturday. How Cool! Most other applications or programs I have attempted to use in the past I could not get ahold of anyone to help, either got a voicemail, was told I needed to set up an appointment with a specialist for a later date, but eSwap actually answered. I was sent an email with a link to a screenshare video chat and I was immediately helped and guided through the steps I needed. I felt thoroughly listened to by eSwap's technician, [SENSITIVE CONTENT]. He was so great to work with and even gave me his personal link so I could set up future help with him since he already knew the scope and concept of my business. eSwap has incredible customer service.
Inconvénients :
Have not found anything to complain about yet.
Alternatives envisagées précédemment :
Non-Existant Support
Commentaires : Shocking support.Emails, online forms, Live chats and telephone support all are non-existant.Just hope no one ever needs any help with the software
Avantages :
It lets me log in and that is about all that I can use it for without support.
Inconvénients :
Really bad support.I have been paying for nearly a year for eSwap but I haven't been able to get any response from anyone in support for months.
Avoid Like the plague
Commentaires : I really thought I'd found an excellent bit of software to help manage my online business, inventory and orders across multiple channels. However, the support has been APPALLING! Since subscribing to a membership I've tried to book an onboarding call multiple times to get set up, for no representative to attend. I have tried to speak to someone over live chat, and have received zero communication, even weeks after sending messages. The same is true of emails and phone calls. No reply, even when trying to log a complaint.I write this to try to help others avoid wasting time and going through the same experience and zero communication and support. Especially when eSwap advertise they offer 24/7 support. Farfrom accurate! I am trying to cancel my subscription, however this has to be requested via email, and getting no response.Do not waste your time and money with eSwap. This has been some of the worst customer service I've received from a company and the fact they don't acknowledge live chat, emails or phone calls. AVOID LIKE THE PLAGUE!
Avantages :
The software does have an easy to use interface and lots of functionality, other software lacks. However not being able to speak to someone at eSwap in a timely manner, voids all positives for using the software.
Inconvénients :
Falsely advertised 24/7 support, with no communication for weeks from live chat, emails or phone calls.
