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Description de Lighthouse.io

Lighthouse est une plateforme mobile de gestion du personnel pour les entrepreneurs spécialisés dans le nettoyage et la sécurité. Dotée de fonctionnalités de visualisation et de suivi, Lighthouse offre une visibilité complète des équipes distribuées à l'aide de balises, GPS et autres technologies. La plateforme surveille les tâches de nettoyage et les boucles de rotation ou tours de garde et patrouilles en temps réel. Lighthouse ajoute des fonctionnalités de gain de temps et d'argent pour visualiser, gérer et simplifier les opérations sur le terrain afin d'améliorer le service client, l'efficacité opérationnelle, la sécurité et la réduction des risques.

Qui utilise Lighthouse.io ?

Conçue pour les entreprises de sécurité, d'entretien et de services de conciergerie qui possèdent des effectifs distribués.

Lighthouse.io Logiciel - 1
Lighthouse.io Logiciel - 2
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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Lighthouse.io

Note moyenne

Note globale
4,4
Facilité d'utilisation
4,6
Service client
4,6
Fonctionnalités
4,2
Rapport qualité-prix
4,4

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
57%
4
36%
3
4%
1
4%
Kevin
Kevin
Vice President, Eastern Region (É.-U.)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Working with the LH.io tool and team has been great.

5,0 il y a 6 ans

Commentaires : The biggest benefit is that the software gives PEFS an extra level of transparency to provide with our service line. Not many of our competitors can show real-team reports on tasks and progress of day to day services.

Avantages :

The software allows us to provide an extra layer of transparency to our service offering to our customers. The new GPF function takes the tool to the next level!

Inconvénients :

The con is training out teams to take full advantage of all the software has to offer. However, it's a game changer for our teams when used correctly.

Réponse de l'équipe de TEAM Software

il y a 5 ans

Thanks for the review Kevin. Training end users is always a big investment and is critical to get right when introducing any new software product into a business. We're always happy to setup additional training sessions if needed - just get in touch with your Customer Success Manager. Thanks, The Lighthouse Team

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Eau/gaz/électricité, 1 001–5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Lighthouse internal positioning system

5,0 il y a 5 ans

Commentaires : Very happy. Their support teams are top notch and we get the support we need right away. They actively ask and engage for what we want to see in the suite. Their implementation team did an excellent job helping us get it up and running.
They have been great to work with and we are looking to deploy it further into the businesses sites to meet the needs of our clients.

Avantages :

It is an excellent suite of software that does 'just work', once you have it setup. We have our staff using it and it reducing the touch points they would have had to make manually, saving them time and providing a real time update to our clients on their efforts. It is a very 'pretty' package which helps when we are presenting it to clients on how we can use this too to meet their requirements.

Inconvénients :

The reporting is a little light at the moment, and we have implemented some PowerBI solutions to address that, however they are actively working on enhancing that component and it is looking pretty good so far. The API also needs some attention, again they are working on that actively and soliciting requirements as to what we want it to be able to do which is outstanding.

Réponse de l'équipe de TEAM Software

il y a 5 ans

Thanks for the review and feedback. It's great to hear that you and your clients are getting value out of the platform. We're working hard on improving the depth of our reporting and are pleased to let you know that we'll be releasing a range of new dashboard modules soon. Thanks, The Lighthouse Team

Ismael
CEO (É.-U.)
Sécurité et enquêtes, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Lighthouse Review

1,0 il y a 3 ans

Commentaires : Not good, and generally over rated

Avantages :

It works sometimes, when it doesn't it just fails...

Inconvénients :

The servers used by Lighthouse (When we used lighthouse) bogged down exponentially, directly after the switch from Lighthouse to team software. We where happy to do business with a small business like ourselves. As soon as the switch happened so did the switch in customer service.

Hussein
Contract Manager (Australie)
Eau/gaz/électricité, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

A powerful platform that helps me better manage cleaning services on a daily basis.

4,0 il y a 6 ans

Commentaires : Lighthouse.io provides a powerful platform that helps me better manage cleaning services on a daily basis. I can identify issues in real-time and the reports give me a really good understanding of how we're tracking against KPI's

Avantages :

Time is the most critical asset. Lighthouse.io gives me the ability to track, optimize & analyse how time is spent by our workforce.It simplifies our timesheets, tasks & reports. Front line staff find it very easy to enter their time, report issues, report rotations & completing tasks. Lighthouse team provides an excellent customer support & always listening to their customers.

Inconvénients :

As a workforce management platform I found Lighthouse.io very adaptable to business needs, finding management solutions across a variety of different sites & different services. I would like to see an expansion to cover more HR management & recruitment process.

Réponse de l'équipe de TEAM Software

il y a 6 ans

Thanks for the review Hussein. We've really enjoyed working with you and the team to improve cleaning service delivery for your customers. We'll take on your feedback regarding expansion into more HR and management processes. Many Thanks, The Lighthouse Team

Kylie
Quality Manager (Australie)
Eau/gaz/électricité, 1 001–5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Highly Recommend Lighthouse.io

5,0 il y a 5 ans

Commentaires : I would highly recommend Lighthouse.io.
The team is always available and happy to assist. The software system is the most advanced system that I have seen, the technology is amazing. They are always working towards bringing improvements into the system. Lighthouse have really simplified the system for the end user, they understand that not everyone is technologically savvy. This system has had a positive impact on our business and our clients.

Avantages :

The Lighthouse.io system is so easy to install and use. Even staff members that aren't use to using a 'smart' phone technology are finding the system easy to use. We also love the 'live mapping' and 'heat map system'. It provides you with a quick summary , you can quickly identify areas that need attention immediately.

Inconvénients :

The area that we wanted improvements in was automatic reporting - which Lighthouse.io has just brought in. We are now receiving daily reports across our sites

Réponse de l'équipe de TEAM Software

il y a 5 ans

Hi Kylie, thanks so much for your review. We appreciate the support and feedback you have provided since becoming a Lighthouse customer. We look forward to building an even stronger partnership in 2019! Thanks, The Lighthouse Team