Zoho Commerce

Best In class and Best ecommerce solution

Commentaires : we are building the biggest B2B parts and accessories store in India for service centers, field engineers and repair shops.
we have the freedom to move our business from B2B to B2B2C with lot of other supporting apps like zoho salesiq, marketing automation and zoho campaigns

Avantages :

This software has given us the freedom to work from anywhere and syncing our inventory to accounts to control of every transaction in all aspects, not only this we can control lot of things from our mobile apps

Inconvénients :

nothing much yes some features which we need to try as per our marketing and sales strategy is the limitation on all saas based ecommerce platform whether it is shopify or big commerce

One Single Software to Manage it ALL

Commentaires : Overall experience (tech system, features, security, integrations, support) has been quite good. Also, Zoho Commerce need to have a dedicated customer care toll free call facility as well as real time chat facility like their other products. Zoho Commerce is a customer facing software (unlike Books) hence it becomes critical to get support from Zoho team.

Avantages :

Zoho Commerce has a tight integration with corresponding backend systems like Books, Inventory, SalesIQ, CRM etc which means that it becomes very easy to manage the after sales actions like order & inventory management, accounts, customer relationship etc.

Inconvénients :

Most critical missing feature is bulk upload of product images and specifications. It takes a LOT of time to bulk upload products via excel and then map each variant manually to image in GUI.

After using for more than 6 months

Avantages :

Easy integration with Zoho inventory and Books so invoicing and inventory management is much easier, integration with Google, FB etc is good

Inconvénients :

Very less known in market, many 3rd party players do not provide support for this. Buggy many a times. Payment gets stuck in Razorpay. If you are suing multiple warehouses, commerce show stock combining from all warehouses even though we assign 1 particular warehouse to commerce.

Setting up store

Commentaires : Support team is very cooperative and go extra mile to help.

Avantages :

User interface of site builder is very appropriate and simple. Could set up the store in no time despite being a non technical in the field. Very easy to customize the page. This comes along with the options to integrate other Zoho products free of cost which make it complete package.

Inconvénients :

In visual editor, while changing formatting options, user should be shown the outcome on the relevant page.

Zoho Commerce has changed the way our customers now shop and place orders!

Commentaires : We always had a traditional method of receiving orders and providing stock availability to our wholesale customers, via email and phone calls. This resulted in a very time-consuming and costly process for our company. With Zoho Commerce, our customers are now able to see the stock status of our products in real-time and place their orders without having to call us. Our cost and time savings have thus increased considerably.

Avantages :

The software is easy to use, has a variety of design templates to choose from, easily synchronizes with other Zoho and non-Zoho applications, and is as good as any top-of-the-line e-commerce application on the market today.

Inconvénients :

We found only a few features missing but it is also due to the fact that our business model requires features that are not common to most other e-commerce businesses. On this front, the Zoho design and engineering teams have been very cooperative and are working with us to incorporate these custom features for us.