17 ans à aider les entreprises françaises
à choisir le meilleur logiciel
Zenvia Conversion
Description de Zenvia Conversion
Sirena est une solution qui aide les entreprises à se faire connaître, à communiquer et à stimuler leur croissance à l'ère de la messagerie instantanée.
Avec Sirena, chaque service de votre entreprise dispose d'une ligne WhatsApp unique qui vous permet de centraliser les communications et de suivre leurs interactions avec l'ensemble de l'entreprise. Plus besoin d'utiliser un compte WhatsApp personnel pour discuter avec les clients.
Vous pouvez également utiliser des modèles approuvés pour fournir une réponse immédiate par WhatsApp à toutes les demandes envoyées par vos clients sur n'importe quel canal.
Qui utilise Zenvia Conversion ?
Les PME qui utilisent WhatsApp comme principal canal de communication client.
Zenvia Conversion ne vous convainc pas tout à fait ?
Comparer avec une alternative populaire
Zenvia Conversion
Alternatives à Zenvia Conversion
Avis sur Zenvia Conversion
Alternatives envisagées précédemment :
Need more automation and a better phone app
Commentaires : Good, easy to use, need more features, more detail reports, forcast.
Avantages :
Easy to use, friendly. easy to integrate with other apps, in general is this.
Inconvénients :
We don't like the app to ios, we need a catalog of products or services, we most have this feature, and more automation.
Réponse de l'équipe de Zenvia
il y a 3 ans
Thank you! We always count on your valuable feedback to keep on improving.
Alternatives envisagées précédemment :
Futures an costumer support
Avantages :
The app is very friendly and easy to use, the stats are very useful, is good idea to integrated with Facebook messenger and Sirena could work as omnichannel very soon.
Inconvénients :
The app is a great idea, but still, with some technical problems such as the integration with messenger that is not working on the mobile, the customer support is so slow to answer and many times they don´t have the knowledge or decision power in order to solve the issues, to be honest, is the worst part in Sirena
Réponse de l'équipe de Zenvia
il y a 4 ans
Hi Mayte, Thanks for your review. We value your feedback and are thrilled you're enjoying Sirena I appreciate your comments. We're always improving our product, so I'll pass this off to the team to take this into account. Best, Luis
You are on time to change
Commentaires : Not practical, not usefull. You are an organization very desorganization.
Avantages :
The idea is good.
Inconvénients :
That always has trouble
Réponse de l'équipe de Zenvia
il y a 3 ans
This is the most painful review to receive, not only is it a low rating but there is no opportunity for improvement. Has it been the worst? Why has it been? This review was sent last year. Have you managed to use it again? Now the platform is much more robust, allowing more messages, functions and channels such as Instagram. Looking forward to having you with us again.
Review
Commentaires : managing a big quantity of leads thru WhatsApp is insane, Sirena help us doing this, nice and easy
Avantages :
ability to organize leads and set reminders because of the integration with WhatsApp messenger
Inconvénients :
It lacks a funnel view of the customers
Réponse de l'équipe de Zenvia
il y a 4 ans
Hi Diego, Thanks for your review. We value your feedback and are thrilled you're enjoying Sirena I appreciate your comments. We're always improving our product, so I'll pass this off to the team to take this into account. Best, Luis
julia's review
Avantages :
Easy to use Intuitive Feels like using whatsapp web
Inconvénients :
Poor reports. I manage a team of 30 analysts, who talk to clients on Sirena all day long. I cant control which analyts has the longe reply time, how many clients are online waiting for a reply and for how long... etc
