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OpenGov Permitting & Licensing
Description de OpenGov Permitting & Licensing
Améliorez la façon dont le gouvernement fonctionne.
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Best software implementation I have ever experienced in local government
Commentaires : It has been, hands down, by far the best software implementation that I have experienced in my sixteen years in local government. This product didn't just provide a new permitting platform, it significantly improved our operations and lessened the time necessary to review permits for our customers. It dramatically increased the number of online permit applications we receive, and resulted in a 10x increase in the number of electronic payments.
Avantages :
The ease of use and obvious care that was put into the user interface and user experience. Both the back end and customer facing portions of this software are very easy to use. Employees were essentially able to train themselves with very minimal direction on how to navigate Viewpoint, and customers were wowed by the use of use that encouraged them to submit applications to us electronically and make electronic payments.
Inconvénients :
When we first implemented Viewpoint nearly three years ago the product was young in its maturity and we had to make some compromises because of its somewhat limited functionality. Viewpoint has evolved a lot in the last three years, however, and we have found that the benefits of the overall product far outweigh any remaining issues.
Excellent Software with Ease of Use for All!
Commentaires : This software has allowed us to go completely paperless, has streamlined the permitting process, cut down on foot traffic into the office as well as phone calls checking on the status of permits. Customer Service has been very good, always quick to respond.
Avantages :
This software is very easy to use and set-up. It has helped streamline our permitting process and has allowed better interaction with our applicants. Contractors love this software due to it's ease of use and that they no longer have to make it to our offices to pull apply for permits, they can now easily do it from their home and/or office.
Inconvénients :
Would like to see the attachments revamped to allow for folders to be added or renaming of files easier. When you have a large project sometimes attachments can be confusing to the office and to the applicant. Would also like to see the fees for applicants be connected, so you don't have to go into each application and change the same fee type, this is very time consuming.
Very disappointed with Cloud based system
Commentaires : I was on the team to review new permitting software for the City of Portsmouth about 5 years ago. After reviewing multiple systems and having an onsite demo we all picked Viewpoint as the number 1 choice This was before it was a web based program since one of the requirement in the RFP was in could not be a cloud based program. For some reason the city decided not upgrade at that time. The City then decided to go with Viewpoint Cloud without consulting with the original team. In my opinion the cloud based system was a major step backwards. Also I think there are much better cloud base permitting systems available.
Avantages :
As a plumbing mechanical inspector I like the fact that we can schedule the inspection in the system and when I leave the job I can record inspection results in my vehicle on tablet. Saves a lot of time on recording manually or returning to office and entering into system. I like the fact that all communication is done in the permit and the results can be shared with other inspectors by using the @.
Inconvénients :
The integration with Outlook is terrible. It creates another calendar that cannot be edited to add appointments not related to Viewpoint inspection and you can not customize the amount of time for an inspection. It schedules to 1/2 hr. and some inspections we schedule are for 1hr. Also once an inspection is scheduled you can not schedule another inspection for that permit until you sign of on the scheduled inspection. Some contractors would like to schedule multiple inspection for the same permit at once. The contractor database should be built into the software and not an add on. There is a problem with running reports. I did contact support months ago and was told that it is an issue with the system but it still has not been resolved. Better reporting was one of the main reasons we purchased the system
Excellent Choice
Commentaires : Our implementation went very smoothly, and the interface was both simple and intuitive. The team does a nice job of adding functionality on a regular basis.
Avantages :
The flexibility of the design allows us to customize our request forms, workflows, and screens to fit our requirements. And it allows us to adapt the process and adjust as new requirements emerge.
Inconvénients :
I didn't buy stock in the company from the jump.
Review
Commentaires : I really like the processes with ViewPoint from Plan Review down to Inspections. I like how all pertinent information is captured in the system and I like the look.
Avantages :
Value and ease of use. The software is intuitive and my staff and most customers like it.
Inconvénients :
Lacks obvious functionality when it comes to email addresses. Limiting a permit to only one email address creates a lot of problems for customers and staff. Critical users cannot see their inspection results.
