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Help Lightning
Description de Help Lightning
La solution d'expertise à distance Help Lightning Remote Expertise permet aux experts de collaborer visuellement, d'apporter leur aide et de résoudre les problèmes comme s'ils travaillaient côte à côte avec un collègue ou un client.
En utilisant la réalité mixte, les flux vidéo en direct de l'expert et des techniciens à distance sont combinés dans un environnement vidéo collaboratif. Les participants peuvent télétravailler, figer des images, utiliser des gestes de la main, télécharger des photos, des manuels et des instructions.
Help Lightning fonctionne sur tous vos appareils intelligents existants.
Qui utilise Help Lightning ?
Les entreprises de services de toutes tailles qui cherchent à améliorer l'efficacité des techniciens de terrain et à fournir une assistance pratique à distance aux clients.
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Help Lightning
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Avis sur Help Lightning
Note moyenne
Avis classés par taille de l'entreprise (nombre d'employés)
- <50
- 51-200
- 201-1 000
- >1 001
Trouver les avis classés par note
Help Lighting experience
Commentaires : Private healthcare industry to provide remote doctor consultation using Augmented Reality.
Avantages :
Augmented reality features, easy to use it.
Inconvénients :
There is now especific features missing. However, it needs to be considerered in a short time road map to propose storage in EU datacenters to be compliance in GDPR for European customers.
Help Lightning for Remote patient care
Commentaires : I use the system to communicate, educate and guide at-home or other remote procedures during patient care encounters. In many cases, the receiver of help does not need to download the app. The virtual presence capability enables me to guide patients in a manner that would otherwise be very difficult remotely. This instills a significant degree of confidence and value into the encounter.
Avantages :
Simple to use. Ability to start a video encounter using SMS texting. Enables bidirectional video, but also enables me to 'reach into' the task field to guide various procedures. This is unique and not available in any other 'telemedical' solution that I know of.
Inconvénients :
Sensitive to network bandwidth due to bidirectional and interactive video. But it is definitely worth the use of bandwidth.
Alternatives envisagées précédemment :
HelpLightning brings science fiction to real life!
Commentaires : HL its a great product and it is unique in the market, it can have thousands of use case all over the world. Hope you'll continue bringing great functionalities to your platform to convert HL in a world leader of videocalls.
Avantages :
It automatically connects you to a remote expert by simple clicking on a link, there's no need for training cause it has a consumer UX (intuitive and ease to use) as well as literally no implementation costs if you want to use the stand alone application. I also like the fact that the commercial model is so simple that you have a monthly flat rate per user.
Inconvénients :
I would suggest to have the possibility to launch a call directly from a remote expert to the phone number of the person who needs help, increasing the overall productivity of both by avoiding sending an SMS and waiting that the remote person clicks on the HL link.
Great product for entering the Merged Reality world
Commentaires : working with techs and customers to explain and troubleshoot CNC control related issues. This quickly gets me over the hurdle of explaining step by step instructions and gives me real-time feedback. i can quickly solve customer issues over HL that would have required e-mail and screenshots over a period of hours.
Avantages :
Very easy to set up, connect and share with customers
Inconvénients :
We don't always have the best signal strength, so connections don't work 100% of the time. this is a barrier to company adoption, and
Awesome Support Product
Commentaires : This has been an exceptional product and the customer support has been second to none!
Avantages :
Ease of use, functionality, and minimal hardware required.
Inconvénients :
I am pleased with the software as it performs flawlessly with minimal effect on CPU & memory utilization.
