Description de HaloITSM
HaloITSM transformera vos méthodes de travail actuelles en flux de travail avancés et intuitifs. La solution permettra à vos équipes de fournir un excellent service à vos clients et à vos employés, de manière cohérente et uniforme. HaloITSM est une solution logicielle ITSM (Information Technology System Management) unique et complète qui ne se contente pas de normaliser vos processus. Elle fournit également des analyses précieuses qui vous permettent d'aligner votre prestation de services informatiques sur les besoins réels de votre entreprise. Aujourd'hui comme demain
Qui utilise HaloITSM ?
Idéalement adaptée aux entreprises à la recherche d'une solution de centre de service intuitive et conforme à l'ITIL (Information Technology Infrastructure Library).
Où peut-on déployer HaloITSM ?
Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
HaloITSM - Prix
À partir de :
- Oui, essai gratuit disponible
- Non, pas de version gratuite
HaloITSM n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de HaloITSM est disponible à partir de 79,00 $US/mois.Plans de tarification obtenez un essai gratuit
HaloITSM en vidéos et en images
Fonctionnalités - HaloITSM
- Alertes et remontée des problèmes
- Cartographie des relations
- Catalogue de services
- Configuration des workflows
- Découverte automatique d'appareils
- Fonction de glisser-déposer
- Gestion de l'assistance téléphonique
- Gestion de la base de connaissances
- Gestion de la configuration
- Gestion de la conformité
- Gestion des accords de service
- Gestion des audits
- Gestion des billets
- Gestion des changements
- Gestion des communications
- Gestion des connaissances
- Gestion des contrats/licences
- Gestion des enquêtes
- Gestion des flux de travail
- Gestion des fournisseurs
- Gestion des incidents
- Gestion des licences
- Gestion des problèmes
- Gestion des ressources informatiques
- Gestion des stocks
- Gestion des tickets de support
- Gestion des tâches
- Gestion des versions
- Historique des services
- Intégrations de tiers
- Logiciels d'actions préventives et correctives
- Macros et réponses types
- Messagerie instantanée
- Notifications en temps réel
- Piste d'audit
- Planification des gardes
- Portail libre-service
- Rapports d'incidents
- Rapports en temps réel
- Rapports et analyses
- Rapports personnalisables
- Suivi de la conformité
- Suivi des coûts
- Suivi des interactions
- Suivi des performances
- Suivi des ressources
- Support client
- Surveillance en temps réel
- Tableau de bord d'activités
Alternatives à HaloITSM
Avis sur HaloITSM
Feature Rich and a Great User experience
Commentaires : Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in.
It has such a vast selection of features, Almost every aspect of customisable and the Web Interface is excellent.
With it having such a WIDE selection of features, the issue I found is that the configuration is very complex, sometimes takes a moment to figure how to change a setting.
Pourquoi passer à HaloITSM : Their Value for money and Premium product was worth investing in.
The best user experience
Commentaires : So far the experience has been excellent. Our account manager is regularly in touch, and the support available id excellent.
At the heart of the halo service is the user experience. I think it’s customisation, ease of use and continual addition of new and improved feature sets are what makes Halo stand out from the rest. Many alternatives that we have tried resulted in us trying to work around the product, but with halo it truest does get tailored to your business needs. Best of all there’s always something new to implement to improve your service.
As with all software there are features missing we would like, however I don’t consider this a con as Halo are always open to suggestions and implement requested features on a regular basis.
Pourquoi choisir HaloITSM : We used a legacy on premise version of spiceworks, because we liked the ability it gave to have multiple forms and areas; something the hosted version doesn’t offer. However it had few integrations and accessibility issues. As we moved to working from home in the pandemic it was essential we transition to a service that was accessible from anywhere on any device. Halo met this, but also offered the deepest levels of control and customisation of any of the products we considered.
Logiciel antérieur : Spiceworks
Pourquoi passer à HaloITSM : Halo offered the deepest levels of control and customisation of any of the products we considered. It was also the most user friendly and expandable, with the ability to add features when business need demanded it.
Commentaires : We've been using NHD for the last 4 years, and it has been suited to our needs to cover our IT, Systems and Facilities teams. It has sufficient customisation and security to allow us to use the system for logging our tickets across the departments, and security to allow segregation of information, for example IT cannot see Facilities tickets and vice versa. We also like the automated ticket function for regular tasks in IT and Facilities. Reporting functionality is suitable for our needs too, allowing us to report on the team's activities, monthly, quarterly and annually.
Best Service Desk Software
Commentaires : We are using Halo for ticketing across multiple teams, not just IT. We have HR, Payroll, Workforce Management, Product Support, and Employee Experience teams all fielding requests from Halo.
Halo is the first service desk/ticketing software that I've used in my almost 20 year IT career that I can honestly say I LOVE. Implementation was the smoothest I've ever seen. Our rep is fantastic and responsive to any of our needs. I love how easy things are to customize. Things like adding an action button, a new ticket type, or a workflow are super easy. I use it everyday and I've recommended it to other IT contacts who I know are struggling with other IT ticketing solutions. Hands down the best!
It's hard to say anything bad about it. I'd love if the knowledge base was a bit more robust, like having a life-cycle for articles, being able to truly have an internal KB for agents that could also have FAQ lists, and maybe some extra security options for who can see some of the KB articles on the end user side (restricting something to say, managers only or an AD group or something like that).
Alternatives envisagées : Salesforce Sales Cloud
Pourquoi choisir HaloITSM : SolarWinds Web Help Desk was feeling very dated and did not have the customization ability and features that were important to us. It was very clunky to add categories and ticket types and the end user experience was sub par. The end-user portal in Halo is a million times better.
Logiciel antérieur : SolarWinds Service Desk
Pourquoi passer à HaloITSM : The price was a huge factor in the initial choice between the other options, but once we started working with the team and our account rep we knew we'd made the right choice. The Service Now rep was super unresponsive to our request for a demo and it took forever to get an initial quote. Our Halo rep contacted us the same day that we reached out and was more than happy to set up a demo right away. He's amazing!
Great ITSM Tool
Commentaires : In general it has been very good, deployment was great (although a paid for extra of course).
The software is much more modern looking then some of the competitors (Topdesk, Sysaid etc), meaning its easier to work within for long periods. The use of workflows means most things are possible. Support are generally good in replying quickly.
Reporting could be easier with drop down selection of fields, instead of having to use SQL from scratch. Automation of asset creation from a client installed on PCs would be good.
Pourquoi choisir HaloITSM : Sysaid has a poor GUI, and even worse support, reporting is terrible.
Logiciel antérieur : SysAid
Pourquoi passer à HaloITSM : Better support, better features.