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Description de Mindsay
Mindsay rend les interactions client simples et efficaces grâce à l'automatisation conversationnelle. Cette solution aide les équipes de service client à surmonter les défis courants, leur permettant d'automatiser les demandes des clients, d'éliminer les processus chronophages et d'optimiser leur utilisation des ressources humaines. Des FAQ de base aux transactions complexes, l'éditeur aide les entreprises à élaborer leur stratégie d'automatisation du service client, permettant ainsi une automatisation maximale des interactions client et le coût total de possession le plus bas.
Qui utilise Mindsay ?
e-commerce, voyage et hôtellerie, banque, assurance, télécommunications, services publics.
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Avis sur Mindsay
Note moyenne
Avis classés par taille de l'entreprise (nombre d'employés)
- <50
- 51-200
- 201-1 000
- >1 001
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Alternatives envisagées précédemment :
A Game Changer
Commentaires : Fantastic experience so far. It’s early days but Their team has fantastic internal communication and it reflects in their ability to provide a great service with time framed targets being met with.
Avantages :
The ease of use for someone with no technical ability is great. The system to build the flow of conversations is easy to use and provides clarity throughout.
Inconvénients :
Slightly slow to run, it can have delays when loading in some cases
Excellent product, awesome team and customer service
Avantages :
- The platform is super user-friendly and easy to use (doesn't require specific IT knowledge), which enables the clients to be independent (i.e. complete freedom to modify the content, add or remove CTA, create new bot answers...) - The ability to monitor performance: thanks to tracking and analytics tools, the clients can follow CSAT/NPS and other KPIs and even target specific answers, which is very useful when releasing a new scenario or to improve existing ones. - A major advantage: the bot can easily be connected to CRM and other databases, which enables real time data check. This feature is what makes the bot particularly helpful to our customer service team. - The ability to manage the bot 4 different languages. - Team spirit: people at Mindsay are skilled, pleasant to work with and always here for their clients. They understand the needs quickly, offer solutions and work well and quick.
Inconvénients :
- A bit more layout options would be great (i.e. possibility to use bold/colours etc. in the text displayed by the bot) and other minor UX improvements - Managing NLP used to be difficult but thanks to recent improvements it is much easier now for clients to it themselves Overall the Mindsay team is very open and do take into consideration client feedback in order to improve their product.
the best multilingual platform, easy content management
Commentaires : The chatbot enables us to help clients in 4 languages, either in redirecting the clients to our websites content, create cases (linked to our CRM) or manage a live chat with agents
Avantages :
Easy to manage different languages implementation between website and CRM the ongoing changes on the platform enable clients to be more independent in the content management super reactive team, open to feedback and new functionalities
Inconvénients :
some UX improvments could still be done, but the team is very open to client's feedback and has already developed new functionnalities that are really helpful
