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Description de Hero

Hero Travel est la nouvelle génération de logiciels SaaS pour agents de voyages B2B, pour les agents de voyages au détail et en ligne, les centres d'informations touristiques, la conciergerie hôtelière, les DMO, les DMC et les ITO.

Vendez en magasin, en ligne et lors de vos déplacements, grâce au puissant portail pour agents, aux widgets de réservation en ligne et à la connectivité API. Pour les grands marchés mondiaux de produits, les commissions non plafonnées, la création d'itinéraires, les réservations en temps réel, les confirmations instantanées, ainsi que les comptes et paiements automatisés. Vous avez besoin d'un héros ? Démo gratuite.

Qui utilise Hero ?

Agents et revendeurs de visites, activités, attractions et transports.

Hero Logiciel - 1
Hero Logiciel - 2
Hero Logiciel - 3
Hero Logiciel - 4

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Hero

Note moyenne

Note globale
4,8
Facilité d'utilisation
4,8
Service client
4,9
Fonctionnalités
4,7
Rapport qualité-prix
4,9

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
84%
4
13%
3
1%
2
1%
Andrew
Andrew
Group Sales & Marketing Manager (Australie)
Utilisateur LinkedIn vérifié
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Amazing user friendly platform

5,0 il y a 5 ans

Commentaires : The team provide great, personal customer service and support

Avantages :

Hero provides, clear and concise reporting - easy to analyse

Inconvénients :

We haven't yet discovered many cons with Hero!

Leslie
Director (Australie)
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great system

5,0 il y a 5 ans

Commentaires : I highly recommend Hero Booking system. It is safe, trustworthy and easy to use and understand. The [SENSITIVE CONTENT HIDDEN] and the crew are all very approachable and available to talk you through any questions. Their service is second to none.

Avantages :

I have been involved with Hero Booking System since the start and highly recommend it. I deal with a few tourism companies, and have been greatly involved in the back end with loading the tour products and maintaining their information. The support service has always been amazing.

Inconvénients :

No cons at all. If I have ever encountered a problem their service team are prompt and thorough .

Madison
OPC (É.-U.)
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Review

3,0 il y a 5 ans

Commentaires : It's got its kinks but it's a pretty cool tool to use with lots of features for my job. I love the amount of information is stored for each activity.

Avantages :

Being able to book tours search tours, set up specific times, edit quotes, have multiple quote drafts set up and putting customers refunds in the Pax Wallet instead of refunding.

Inconvénients :

That you can't call someone for customer support. Sometimes you don't get an answer on the live chat for a few minutes and then you gotta message again to try and get someone's attention. They are also in a different time zone, so when you need to get a hold of the Finance Team or higher up, you gotta wait til the next day to see if they replied back with any results. Sometimes your trying to process a refund and the Hero Team has to handle it on there end. They would tell me I can tell the customer to expect their refund in their account in 5 - 11 business days. But a couple times in the past they would forget to actually process the refund after they fixed the quote and I would receive an email from the customer two weeks later asking why they haven't received their refund... When I contact the Hero Team on the status of the refund, they find out it was missed and the customer will have to wait another 5-11 business days for their refund.

Marketa
Owner/Director (Australie)
Services et installations de loisirs, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Super user friendly & innovative

5,0 il y a 5 ans

Commentaires : Hero is an amazing platform connecting our industry. If you are a small agent you've got absolutely nothing to loose by signing up with Hero - quite the opposite - you'll gain instant access to thousands of products you can start selling immediately and start earning commission.
Love the invoicing and DD weekly - all automated so no need to worry about any accounting at all.
With Hero you can only WIN - always

Avantages :

- It's so easy to use / train new staff - Outstanding support - Great visibility of commission (% and amount) - Weekly invoicing - Zero issues with any types of payments - Timeline view for product availability

Inconvénients :

None really. Whenever there's some glitch it gets fixed so fast after contacting the lovely support team #GoHero

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Loisirs, voyage et tourisme, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Amazing product with the support to back it up.

5,0 il y a 5 ans

Avantages :

Introducing Hero not only improved our booking process but saved us time and money. The customer service is second to none. A great function of the software is that you can share the booking screen with customers which adds a layer of transparency and confidence in the service.

Inconvénients :

The only negative was that we didnt start using this software earlier!

Caitlin
Director, Marketing, Partnerships Manager (Australie)
Loisirs, voyage et tourisme, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Hero understands the needs and wants of the user!

5,0 il y a 4 ans

Commentaires : This platform has given us the ability to connect with a broader market of booking agents, by enabling us to showcase a large suite touring experiences throughout Australia all within the one platform.

Avantages :

Working with a tech system that understands the needs and wants of the user is important, the team at Hero do that and more. There delivery of service is supportive, transparent and honest. It's user-friendly interface allows the user to manage product listings quickly and efficiently.

Inconvénients :

Obviously every system has its integration limitations, however we've found Hero to be one of the better platforms to handle the complexity of our product offerings and experiences.

Cassandra
Cassandra
General Manager Operations (Australie)
Utilisateur LinkedIn vérifié
Loisirs, voyage et tourisme, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Awesome Booking Software!

5,0 il y a 5 ans

Commentaires : Such an easy booking system to use. Extremely user-friendly software and fast response from the customer service team. Overall just a great website and system!

Avantages :

User-friendly website, well laid out and great feedback response from the customer service team! Quick money dispersal which is also a huge plus.

Inconvénients :

I have not come across any cons, this is reliable software!

Justin
Justin
Head Honcho (Australie)
Utilisateur LinkedIn vérifié
Loisirs, voyage et tourisme, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Long-time user and big fan

5,0 il y a 5 ans

Avantages :

As a new online travel agent, Hero has been so easy to use. The customer support is always fast and helpful, and the interface is super simple in any case.

Inconvénients :

There could always be more suppliers on the platform, particularly outside the youth and backpacker sector. But it is easy to request new suppliers to be added.

Guy
Guy
Managing Director (Australie)
Utilisateur LinkedIn vérifié
Sports, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Refreshingly Transparent

5,0 il y a 5 ans

Commentaires : seamless from start to finish

Avantages :

Auto payments make reconciling a breeze each month

Inconvénients :

No problems encountered with using the product

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Loisirs, voyage et tourisme, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

System Review

5,0 il y a 5 ans

Avantages :

Hero offers the ability to take control of rate negotiations.

Inconvénients :

Some booking processes are longer than other portals

Heleen
Travel Agency Manager (Pays-Bas)
Loisirs, voyage et tourisme, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great booking system for mainly Australia & New Zealand travel

5,0 il y a 5 ans

Commentaires : Great program to use, amazing and helpful staff and good commissions.

Avantages :

Personality, the team running it is fantastic. Easy to contact and they work fast. They offer most products in Australia, and more and more in New Zealand, Canada and other places in the world. New products are being added daily and the system looks great too.

Inconvénients :

Some products aren't always up to date. Cancellation policies or fares aren't loaded correctly, which could be improved a bit. I do think though, that the responsibility for this lays by the tour operator or accommodation provider, rather than by Hero themselves.

Sunny
Travel Advisor (Canada)
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

We Love HERO and All it Offers

5,0 il y a 5 ans

Commentaires : It has been great to have a positive and encouraging relationship with [SENSITIVE CONTENT HIDDEN]. He calls to check in on us, and we really think he is great. The online staff have been awesome. Its tricky to always do business on Australia hours, but we make it work.

Avantages :

I like that I go onto HERO and do up a quote in a timely fashion. It takes me mere minutes to pop off an email to someone. And I absolutely love sending people quotes and the quick payment method. Or if an adjustment needs to be made I can adjust very quickly also!

Inconvénients :

There are a few things that can cause confusion. For example having to make sure a quote number matches in each corner. But in general alot of the software features help protect you from booking something in error.

Julia
Travel Agent Owner (Australie)
Médias en ligne, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Amazing booking software, easy to use

5,0 il y a 5 ans

Commentaires : Booking software for accommodation, tours, activities, transport, car and campervan hire in Australia, NZ, Fiji and South East Asia.

Avantages :

Love the system and clear lines, super easy to use and thousands of suppliers to choose from. Love the weekly pay structures and invoice system and the super friendly live support with instant answers to all your questions. All round a perfect system to use!

Inconvénients :

Would be nice to see even more suppliers coming on board!

Tim
CEO (Australie)
Loisirs, voyage et tourisme, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy to use with an exceptional costumer service

5,0 il y a 5 ans

Commentaires : Before I used Hero I struggled with bookings not getting finalised and lack of costumer service what was leading into loss of sales.
Hero Travel has one of the best costumer services I have seen. Always quick in responding and also quick in solving your problem.

Avantages :

Very easy to navigate through all products. Easy to send costumers payment links. Very user friendly on phones. (in case you need to do bookings on the go)

Inconvénients :

Nothing really not to like about this software.

Mark
GM (Australie)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great system for our needs

5,0 il y a 4 ans

Avantages :

Hero works perfectly for our business needs. The team made it easy for us to roll over to Hero from our previous system. As a business owner, it was easy to understand and use with limited exposure. Staff members have also found it quick to pick up and easy to use. I feel the system is a huge time saver and has saved me $$$$$ in labour over the years.

Inconvénients :

I have had no negative experiences with Hero.

Roderic
Director (Australie)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

The perfect mix of Integrity and Innovation

5,0 il y a 4 ans

Avantages :

Easy to set up, easy to use, good customer service interface , great reports and has proven its integrity over the past few years.

Inconvénients :

could clear up the dashboard to make it easier to navigate.

Blandine
Manager Work and Travel (Australie)
Loisirs, voyage et tourisme, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Hero Travel - the way to book

5,0 il y a 5 ans

Commentaires : Bookings are so much easier since we can book via Hero :)

Avantages :

easy to use, plenty of live availability products, great support

Inconvénients :

cancellation process of a single night is very complicated (always have to cancel the whole hostel stay and rebook nights)

Kimberly
Travel consultant (Australie)
Divertissement, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Hero user

5,0 il y a 5 ans

Commentaires : Hero is a great software, very user friendly, the people behind it are great and the customer service is very good. Whenever we need something, they are on top of it straight away.

Avantages :

It is very easy to use, customer service is great and quick.

Inconvénients :

That if a customer has several orders/quotes you cannot have an easy overview of all their booked products/pending quotes without having to open them one by one.

Jamie
Sales and Marketing Manager (Australie)
Marketing et publicité, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Fantastic system with live availability and diverse product range

5,0 il y a 4 ans

Commentaires : HERO and their team are very professional and a pleasure to deal with.

Avantages :

Easy to use with live availability and very efficient for the agent to use. Easy API interfacing for a direct pull of information from our reservations system.

Inconvénients :

Pricing tables with multiple agent commission levels can be challenging, however, the team have worked hard to integrate.

Lisanna
Owner (Pays-Bas)
Loisirs, voyage et tourisme, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Perfect sollution for Travel Booking software

5,0 il y a 5 ans

Commentaires : Great team that responds very quick to your needs. They listen to their users about implementing new features. The system is very easy to use, and very quick to learn.

Avantages :

Easy to add several products to a quote, in order of travel date. Payment link / send quote option is great. Easy search functionalities.

Inconvénients :

Multiple quotes per customer, instead of just one profile.

Amy
Team leader (Australie)
Loisirs, voyage et tourisme, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Love Hero!

5,0 il y a 5 ans

Commentaires : Great experience, easy to use, easy to understand, makes life as a travel agent easy!

Avantages :

It's super easy to use, if something needs to be updated or I have a general question, the team from Hero always reply super fast!

Inconvénients :

Sometimes the products need to be updated before we can book them but like I said, the team replies super fast and help fix them!

Robert
Company Director (Australie)
Loisirs, voyage et tourisme, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Service, Great Product, A Must Have

5,0 il y a 5 ans

Commentaires : Excellent

Avantages :

Very simple and easy to use, an easily accessible And usable platform and great customer support. Can’t fault Hero at all.

Inconvénients :

I cannot fault this product at all. My only recommendation would be to integrate with my booking system, which they have advised is in the pipeline anyway.

Liam
sales (Australie)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Awesome company

5,0 il y a 5 ans

Commentaires : Really good, great company to work with.

Avantages :

I find the software is easy to navigate around and I can always find what I am looking for.

Inconvénients :

On occasions we need to amend supplier prices and it doesn't allow me to do this automatically so I need to contact Hero.

Jason
Tour Leader (Australie)
Loisirs, voyage et tourisme, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Absolute HEROes!

5,0 il y a 5 ans

Commentaires : Every single person that I have come into contact with at HERO has been beyond excellent. It's an absolute joy working with this crew!

Avantages :

How easy it is to use this platform on all levels including Sales and Reporting/Admin! Another major Pro is the incredible response time and care of the online customer service team when they are needed, which honestly is on the rare occasion due to the incredible functionality of the system.

Inconvénients :

Very little in the way of cons here. The only exception would be that some local tourism providers are taking a while to get onboard with HERO as they aren't seeing the benefits quickly enough. This is just delaying me being able to use HERO effectively with them. This is changing rapidly and this Con is really just a selfish/lazy one on my part!

Tommy
Manager (Australie)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy to train and automated remittances

5,0 il y a 5 ans

Avantages :

Very easy to train on and auto remittances cut man hours.

Inconvénients :

Like any tech it has had occasional issues (although significantly less than other platforms I have used) however no long lasting cons as the turnaround on anything raised is great.