Blackbaud Raiser's Edge NXT

Powerful CRM that will meet your needs!

Avantages :

This is a powerful CRM service/software. We've expanded our utilization over the years, but I still know there are areas we don't even scratch the surface of when it comes to compiling information on donors and potential donors. A few years ago we made the leap to RE:NXT, placing our data in the cloud -- it's wonderful to be able to access data from wherever I am, whether I need a phone number or address, or some data on donation history. I've been a Raiser's Edge user for 20+ years, and I have to say I can't imagine keeping track of our donors without it. From historical data to personal notations, you can keep so much info here (even uploading photos, documents, etc.). With RE:NXT we have integration between the CRM and our web site donation forms. They're easy to build and drop in to the coding for the site.

Inconvénients :

We've felt that there are a couple of things in the EVENTS module that we wish worked better for us/our organization, but that's a small hiccup when it comes to the functionality and quality of BB fundraising.

Blackbaud

Commentaires : Overall, we like and dislike this product. We are learning to live with some of the quirks of it because the organizational tools for fundraising seem to be quite good for us.

Avantages :

What I like most about this product is that as a fundraiser, I have many tools that keep me organized and remind me to thank our donors.

Inconvénients :

My co-worker who uses this software for only adding donations has a very difficult time with it. She says it takes way too many steps to add donations. It is also frustrating that you have to create a new record for someone who has been memorialized by a gift. It seems odd to add someone into your record base that is deceased and there is a cap on the number of constituents you can have in the database without having to pay more. The reporting pages are confusing and difficult to understand how to set up a goal and see our progress toward it. There are many things like this that we come across that are frustrating to us.

Pricey add-ons make this a better product

Commentaires : although it has improved things, our office has old practices that prohibit the use of NXT full potential. for the price, i think there should be regular one on one sessions and training, not just readings and webinars. blackbaud is always trying to sell things to make the use of their products more efficient but we already spend a lot of money

Avantages :

ease of use on the road. organized into easy to see tiles. ability to upload things by dragging. ability to get lists easily

Inconvénients :

inability to create most custom lists. would like lists to be provided by fund. would like all contact information to be able to be shown for donors in one line with name, ID, phone, email and exclusions. need to make very complex queries to accomplish and extract data from the database view. not user friendly for regular office employee. expensive program that our office does not even know how to fully use. would like more individualized training and support to learn all the aspects of what we pay for. however we have a database manager that does this but acts as a gatekeeper.

Not user friendly

Commentaires : I didn't have a good experience with RE - there is a very heavy learning curve and very hard to understand how to use it.

Avantages :

Being able to document donations and send out tax forms at the end of the year

Inconvénients :

Reports were very hard for me to figure out how to use.

Wonderful CRM option

Avantages :

Ease of access is great, very user friendly and visually appealing/easy to use

Inconvénients :

Some reporting and query functions are difficult to navigate