Description de Blackbaud Raiser's Edge NXT
Raisers Edge NXT est une solution cloud intelligente de collecte de fonds conçue pour aider les organismes à but non lucratif à atteindre une croissance durable. Il s'agit d'une solution complète qui comprend tous les outils nécessaires pour réussir sur une seule plateforme et une tarification d'abonnement simple. Cela inclut des services d'enrichissement des données, la gestion des événements, des outils de marketing social et d'e-mail marketing, des dons en ligne, un reporting flexible et des analytiques exploitables. Raisers Edge NXT rassemble vos processus et vos collaborateurs pour faire avancer l'ensemble de votre mission.
Qui utilise Blackbaud Raiser's Edge NXT ?
L'éditeur propose ses services à toute organisation qui œuvre en faveur du bien commun, qu'il s'agisse d'organismes à but non lucratif, de fondations, d'entreprises, d'instituts éducatifs, d'organisations de santé ou des individus qui les soutiennent.
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Blackbaud Raiser's Edge NXT
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Powerful CRM that will meet your needs!
This is a powerful CRM service/software. We've expanded our utilization over the years, but I still know there are areas we don't even scratch the surface of when it comes to compiling information on donors and potential donors. A few years ago we made the leap to RE:NXT, placing our data in the cloud -- it's wonderful to be able to access data from wherever I am, whether I need a phone number or address, or some data on donation history. I've been a Raiser's Edge user for 20+ years, and I have to say I can't imagine keeping track of our donors without it. From historical data to personal notations, you can keep so much info here (even uploading photos, documents, etc.). With RE:NXT we have integration between the CRM and our web site donation forms. They're easy to build and drop in to the coding for the site.
We've felt that there are a couple of things in the EVENTS module that we wish worked better for us/our organization, but that's a small hiccup when it comes to the functionality and quality of BB fundraising.
Commentaires : Overall, we like and dislike this product. We are learning to live with some of the quirks of it because the organizational tools for fundraising seem to be quite good for us.
What I like most about this product is that as a fundraiser, I have many tools that keep me organized and remind me to thank our donors.
My co-worker who uses this software for only adding donations has a very difficult time with it. She says it takes way too many steps to add donations. It is also frustrating that you have to create a new record for someone who has been memorialized by a gift. It seems odd to add someone into your record base that is deceased and there is a cap on the number of constituents you can have in the database without having to pay more. The reporting pages are confusing and difficult to understand how to set up a goal and see our progress toward it. There are many things like this that we come across that are frustrating to us.
Alternatives envisagées :
RE NXT is the Best for Educational Nonprofits!
I use both database view and NXT. I like the powerful queries and reports.
Sometimes a query can be difficult to run based on what has been entered in the database.
Raiser's Edge Lifer Rant
My biggest likes for the Raiser's Edge are the various modules: Events, Membership and Online Express. I can organize the information and pull it back out in queries so easily. The canned reporting is not bad either. They pretty much have every kind of basic report you could need. You can pull some pretty decent reports that track actions, solicitors, giving and profiles. The key is making sure your data is clean and organized. Speaking of which, Raiser's Edge has done a great job of improving it's data clean up functions. They have improved duplicate removals. They have added e-mail and phone clean ups. And they are always on top of making sure their clients are heard (even if it takes them a little while to deliver).
The reports have aged out at this point in the desktop version (non-cloud). Development departments are looking for different ways to report their money and we are now depending on Crystal Reports to constantly fill that void. I wished the reports were more malleable and you could really build out the layouts to accommodate what staff wants to see. The biggest thing I hear in terms of complaints from my staff are the number of clicks to get a process done, whether entering an event on a record to recording a membership. Sure we can set up default settings for many of the procedures, but there is still that need sometimes to have to go through and enter manually.
Functional and User Friendly CRM
Commentaires : Overall experience has been positive. And for those items that may come up as a challenge, the customer support team is always willing to dive in and do what they can to help.
Blackbaud Raiser's Edge NXT is an efficient and effective way to manage a donor database. It's user friendly for front line fundraisers, and the reports are helpful in retaining current donors and moving new donors through the moves management process.
While it is user friendly and has some really good aspects, there are still some restrictions on data viewing that could be improved. But Blackbaud is working on these to improve the overall experience.