Description de SmartRec

Que vous soyez débutant ou que vous cherchiez à développer votre activité, cette plateforme e-commerce travaille toujours en arrière-plan pour vous aider à vendre, gérer et développer votre entreprise. Vous augmenterez vos ventes en un rien de temps grâce à une expérience d'enregistrement imbattable et à l'absence de files d'attente. Simplifiez vos flux de travail avec des outils spécialement conçus pour vos règles métier uniques. De plus, vous et votre personnel récupérerez rapidement les innombrables heures perdues dans des tâches administratives manuelles qui prennent beaucoup de temps.

Qui utilise SmartRec ?

SmartRec by Amilia prend en charge les agences de loisirs et de parcs pour offrir une expérience de résidents supérieure.

SmartRec Logiciel - 1 SmartRec Logiciel - 2 SmartRec Logiciel - 3 SmartRec Logiciel - 4 SmartRec Logiciel - 5

SmartRec ne vous convainc pas tout à fait ?
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Portail parent

Avis sur SmartRec

Note moyenne

Note globale
4,3
Facilité d'utilisation
4,1
Service client
4,6
Fonctionnalités
3,9
Rapport qualité-prix
4,1

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
54%
4
33%
3
9%
2
2%
1
2%
Patrick
President (Canada)
Sports, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Plate-forme et evolution constante

4,0 il y a 3 ans

Avantages :

Ajout de nouvelle fonction. Support à la clientèle rapide et efficace

Inconvénients :

Remboursement et changement d'activité complexe

Zoé
Zoé
Recreation and Tourism Coordinator (Canada)
Utilisateur LinkedIn vérifié
Sports, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Amilia, a good and user-friendly software for every employee

5,0 il y a 3 ans

Commentaires : With Amilia, we no longer have double bookings and we are offering a better customer service. Client can easily register online and manage their activities. Our staff can easily manage rentals and contract.

Avantages :

Amilia is a user-friendly for company who has a lot of employees using the software. It is easy to understand, easy to learn and easy to find your way around. New employees don't need a big training, steps are pretty obvious once you know the basics of the software. The best thing about Amilia is their after-sale service. They are always contacting you to make you confortable to call if you have any question. They are listening to your concern and trying the best they could to add the features you asked for. They are always doing follow-ups with their client.

Inconvénients :

It's hard to speak to someone when you call the technical support, you can wait a lot over the phone and finish on a voicemail. If you need immediate assistance, it's hard to get in touch with someone. It seems employee of Amilia working at the technical support are new. I had to chat with them often for technical problems, and rarely they can solve my problem. They are only opening a technical ticket and getting back to me weeks after. Most of the time, I finished by solving my problem alone and find a way around. It seems sometime I know more Amilia than the customer service.

Réponse de l'équipe de Amilia

il y a 12 mois

Thanks so much for your review Zoe - will take your feedback to the support team!

Erika
Program Manager (É.-U.)
Administration publique, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Smart Rec Review

4,0 il y a 6 jours Nouveau

Commentaires : SmartRec has brought our department into technology and allowed us to make our operations more efficient. The team at SmartRec is great and incredibly helpful! They have a bit to go before they become a powerhouse in the industry but they are on their way to doing so.

Avantages :

We went from an antiquated software with no way for the end user to register online, the online registration platform has been a great feature for our team and members. The customer service chat and support is awesome, I typically have my issue figured out within a few hours. If not, they will follow up to help resolve. They are a newer software with limited capabilities compared to more established software's BUT they are always pushing out new features into Beta mode and willing to listen to our suggestions for improvement.

Inconvénients :

There are features that are limited compared to more established software's. Our biggest CON is that you cannot register or make any purchases from the app, it is simply your membership card and scheduled classes. We have some end users who say there are too many clicks to get through the registration process and would be easier if it was accomplished in 2-3 clicks.

Stacy
Managing Director (É.-U.)
Arts de la scène, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Feedback

3,0 l’année dernière

Commentaires : Overall, Amilia is serving the purpose we need it to. We initially thought it would offer cost savings from our previous database (Active and Mindbody), and maybe it does have some cost savings, but there have been serious issues on the backend that don't entirely outweigh the savings. I would consider leaving Amilia and choosing another service, but the learning curve of a new system is high, and we are only just now feeling like we have a handle on Amilia's offerings.

Avantages :

The customer service is great. We always have a quick response and can usually find an answer to our questions after speaking with someone.

Inconvénients :

The reporting features are severely lacking. If we are taking customers' money through this platform, there must be clear reports that show how much money has been brought in and when/how it is being disbursed to our bank account. It took us almost two years to navigate the existing financial reports to find the ones that actually showed us the information that we need. And in so doing, we found out that over $100k of payments have not been sent to our bank account. If the reporting was more clear, we would have been able to identify the issue years ago. One of the main problems is that the information in the canned reports is not uniform across the reports themselves. So, trying to compare information across reports is very challenging. It would also be nice to be able to customize reports, so that the user can pull the information that is needed at their own convenience.

Chelsey
Recreation Supervisor (É.-U.)
Services et installations de loisirs, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Why we love SmartRec

5,0 la semaine dernière Nouveau

Commentaires : We have enjoyed our time with SmartRec. We are so thankful for their customer service and the time they out in to work with us, hear our feedback, and continue to develop their program to fit the needs of Park and Recreation Agencies.

Avantages :

Ease of use for our customers and backend users. We like how clean the store is and how it is so easy for our customers to checkout in an easy and timely fashion. The admin side is easy to use to input classes and track rentals and contracts.

Inconvénients :

The reporting side could be a little more robust and user friendly. You get a lot of information but being able to tailor the reports a little more before export would help save time. Processing independent contractor (CA) class payouts though SmartRec would be nice - paid by % and not hourly rate through Staff Module.