Description de Acefone

Acefone est l’un des principaux fournisseurs de services de téléphonie dans le cloud comme les systèmes téléphoniques VoIP (Voice Over Internet Protocol), les numéros gratuits et les centres d’appels, qui sont conçus pour simplifier et automatiser vos processus de communication commerciale. Qu’il s’agisse d’une assistance 24 h/24, 7 j/7, d’un portail d’administration tout-en-un, d’un système audio HD ou de solutions à distance fiables et personnalisables, les produits d’Acefone sont conçus pour vous faciliter la tâche. Obtenez ce qui se fait de mieux avec Acefone. Commencez dès aujourd’hui votre version d’essai gratuite de quinze jours.

Qui utilise Acefone ?

L’éditeur offre ses services aux petites, moyennes et grandes entreprises pour tous leurs besoins en téléphonie et se spécialise dans des intégrations puissantes ainsi que des solutions sur mesure selon les besoins de l’entreprise.

Acefone Logiciel - 1 Acefone Logiciel - 2 Acefone Logiciel - 3

Acefone ne vous convainc pas tout à fait ?
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Avis sur Acefone

Note moyenne

Note globale
4,7
Facilité d'utilisation
4,7
Service client
4,7
Fonctionnalités
4,7
Rapport qualité-prix
4,7

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
83%
4
14%
3
1%
1
3%
Neil
Neil
Director of Business Development (Canada)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Acefone is an excellent choice for any companies online phone system and IVR needs.

5,0 il y a 8 mois

Commentaires : Overall, I can not say enough good things about Acefone. I had never heard of them prior to testing out a few other IVR Integrations with the Zoho Software we use. I was getting so frustrated trying to find a company that would take the time to understand our requirements and then offer honest and cost effective solutions. The Zoho Telephony integrations have 50 or more choices. I started at the top and read through every one of the offers. Finally, I selected Acefone. [SENSITIVE CONTENT] called me back promptly after I filled out their inquiry form. I explained both the specific requirements our company had as well as the experiences we had with the trials of other telephone products. He briefly reviewed the benefits of Acefone and then took a day to review each of our requirements and then find solutions for us on how Acefone could resolve the issues we were facing. While some of the solutions were directly in Acefone, others required third party integrations. Still, it was very refreshing to know that I was being taken care of, and that my client service representative actually treated my company as a challenge and took the time to figure out an economical solution. I doubt you will find that kind of prudent and exemplary support from many other companies these days. I am really looking forward to working with Acefone and growing my businesses.

Avantages :

So far, I am very happy with the ease of use. The main dashboard and layout of the entire system is straight forward and can be setup and configured quickly and easily. You can record your own voicemail and IVR messages as well as choose from a huge number of male and female voices and different accents which will read the words you type and create the greeting or voicemail. The product integrates seamlessly into the Zoho Software we use, as well as Microsoft Teams and Google products. I am looking forward to setting up our outgoing call centre. We have looked at over 10 different solutions and all were extremely high priced and had options we did not require. Acefone seems to be a very flexible solution company that will figure out the most cost effective solutions to our company requirements.

Inconvénients :

So far, I can not think of anything that has been an issue yet. The onboarding session with the Onboarding Specialist [SENSITIVE CONTENT] was AWESOME and our Client Services Representative [SENSITIVE CONTENT] is so accommodating, I really have nothing I can say is a downside to this company or product.

Réponse de l'équipe de Acefone - UK

il y a 2 mois

Thank you Mr Neil for choosing Acefone and for sharing your valuable feedback with us. We're glad you liked our onboarding process. Our team is always all ears when it comes to you because we value you choosing us when you could've gone anywhere else. If there's anything else you'd like to share more, reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone

Lee
Manager (R.-U.)
Cabinets médicaux, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Feature Packed and cheaper than a standard single BT phone line

5,0 il y a 2 ans

Commentaires : I recently signed up for an account with Acefone for my company to keep operational during Covid-19 lockdown. I had very little VOIP knowledge but Acefone were extremely helpful. I had one point of contact [SENSITIVE CONTENT HIDDEN]. throughout the whole process and I had as much technical help as needed. The technical support was second to none, they actually did most of the work remotely so this setup is highly recommended even for individuals or companies with limited technical skills. An added bonus is that it works out cheaper than my existing single BT Phone Line. I have no hesitation in recommending Acefone to anyone who wishes to have a professional telephone system at a reasonable cost.

Avantages :

The setup process was so easy, it was all done remotely by technical support. Loads of features included that usually cost more with other suppliers. [SENSITIVE CONTENT HIDDEN] was a great help when designing a package that best suited my business needs. I would highly recommend.

Inconvénients :

Too early to tell, but so far I have no gripes about this software.

Réponse de l'équipe de Acefone

il y a 2 ans

Thank you very much for your valuable time. We are always delighted to hear from you. We are glad that you could take advantage of our auto-provisioning system, which has been built to make set-up easy for customers like you. Similarly, we appreciate that you found our pricing suitable; we strongly believe that a business necessity such as your communication system should not burn a hole in your pocket. Feel free to connect with us anytime. Write to us at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone

ross
MD (R.-U.)
Appareils médicaux, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Avoid this organisation !

1,0 le mois dernier Nouveau

Commentaires : Horrific - such that i will shortly be making a complaint in-person to a UK based company director, at a time to suit me.

Avantages :

There is nothing to like - it simply does not work, which for a medical supplies business is critical. We have been advised by them recently as we are unable to accept calls on our mobiles that it has to go through a PC, meaning someone has to sit at a PC 24/7 as we are a 24/7 business.

Inconvénients :

If you employ your business - prepare to have your company driven into the ground by this outfit disabling your ability to communicate with old and new customers alike.

Stefan
Owner (R.-U.)
Compagnies aériennes/Aéronautique, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Setting up support

5,0 il y a 4 mois

Commentaires : Excellent.
As a novice VOIP user, I was struggling to understand the tech jargon used. I wanted to use this VOIP service for my domestic setup when I transferred my copper land-line to Full fibre. I was also concerned that I would lose my land-line number during this transfer.
I bought a Gigaset N300ip unit to interface between the DECT phones in my house and the AceFone VOIP service. I needed more information from AceFone to enter into this base unit. The AceFone operative spent 90 minutes setting this up. He didn't give up and I never felt under pressure that this problem couldn't be solved. He remotely controlled my computer via ZOHO and through that controlled the settings in the base unit interface. Even after successfully setting up the connection and equipment it wouldn't have been easy. I'm very grateful for a determined support agent. Thanks

Avantages :

Simple interface .......................

Inconvénients :

Supporting documentation jargon ........

Réponse de l'équipe de Acefone - UK

il y a 2 mois

Hello Mr Stefan Thank you for choosing Acefone and sharing your valuable feedback with us. Our support team works day-in & day-out to make your process easier and meet your needs. They will be delighted to read your kind words and be motivated to help more folks like you. If you wish to share anything more, you can always reach us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone

Omar
Co-Founder (Égypte)
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

On-boarding

5,0 il y a 11 mois

Avantages :

Call recordings seems interesting feature as its unlimited and the Support seems so nice not to mention the quality of the calls

Inconvénients :

None so far and will see if there is any

Réponse de l'équipe de Acefone

il y a 8 mois

Hi Omar, Thank you for your positive review. At Acefone, we always strive to provide our customers with the best experience possible. We are glad you liked the interactions with our support team and our recording feature. Acefone offers 65+ business essential features at affordable rates. If you have any questions or would like to know more about what solutions work best for you, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone