ArboStar

My experience with ArboStar

Commentaires : My experience was and is very positive from demos to implementation to ongoing support and new feature requests. So thanks to the ArboStar and everyone in your team. I'm looking forward to the new features from the quarterly release! I think what I like the most about ArboStar is that its constantly evolving and improving and that I myself can request new features and in a few months can see them live in my system.

Avantages :

I've been in tree care industry for about 10 years now. Started from the bottom I opened up my business torontoarborist.ca 7 years ago. After struggling with pen and paper approach for a couple of years and with constant growth I realized that it's time to look for something more advanced. I had demos with a number of different software systems, some specific to tree industry some general but I couldn't find something that I really liked. One of my guys recommended ArboStar because they used it in the last company he worked and everyone loved it there. I couldn't find much info about this product on the web but decided to give it a try. I had couple of presentations with [SENSITIVE CONTENT HIDDEN] and was very impressed. Being a smaller company we didn't need something that advanced back then but I could see how having this system in place can help us grow so I decided to give it a try. The onboarding process took a bit longer than I was expecting because there were a lot of things that I had to set up in order to start using it effectively but after everything was ready to go and I started using it I could see a huge difference! CRM, client intake, and estimating became a breeze. Scheduling and payrol integrated became so easy to do. I could track productivity and expenses, basically, everything I needed to operate my business was there! I'm not going to list all the features here and even now I don't use all of them but I can honestly say that what I have now seriously improved my business.

Inconvénients :

There is an app and a full web version of ArboStar. APP Is great because of the simplicity, speed and offline mode. ( I can do all the estimates even if there is no reception on my phone) but the app functionality is limited and for more serious tasks like newsletters mass emails, scheduling or finance module I still need to use the web version.

ArboStar business management platform

Commentaires : Overall very happy user. Thank you!

Avantages :

I used ArboStar for over three years. Basically it was backbone of our business. We did everything there from payroll and accounting to estimating and invoicing. Features that I loved the most was communication, inbuily IP phone. All the communication with clients was done through computer ArboStar chrome extension. Incoming calls, outgoing calls, sms, followups, everything was Smooth and I could do the work from home or on mobile. Very convenient. Man hour return tracking function was great as I could easily see who's bringing there most money to the company. ArboStar was basically the only soft we used to manage multimillion business and it was very impressive.

Inconvénients :

Nothing really, If there were some bugs I could just call the support and they would be fixed ASAP. Never lost even one production day on ArboStar. Only thing I can think of for improvement is checks printing. Would be cool to be able to print checks for paying subcontractors invoices right from the system.

Work in Progress with good potential

Commentaires : I think that needs a lot more work, but has good potential

Avantages :

Integrates CRM functionality fairly well for a Tree Service software. This is missing from most of other competitors.

Inconvénients :

Terrible inventory system (unusable). The proposal function is completely mismatched from a typical proposal setup.

Arbostar: New and Exciting with a Bright Future

Commentaires : It feels like we are growing up together with Arbostar. We look forward to each and every update, because this product has great "bones" but it has so much more room for growth. Being able to follow all of our customers has been so critical, and the reports that took us hours now are readily available instantly! So much good, but the product functionality and features are buggy and cause frequent minor work disruptions. And I cannot express enough how much I hate the PDF/how the PDF displays optional line items.

Avantages :

We are finally able to get critical metrics and follow up on client's in a way we were never able to before! This has boosted revenues and increased client loyalty. Seriously, bravo!

Inconvénients :

The thing I like the least about Arbostar is the PDF provided to customers. They frequently get confused by the optional line items and almost never follow the link so they do not know that the option is "unselected". Shading it out looks BAD. It was the worst news to a very anticipated update.

Best Arborist Software

Avantages :

I used Arbostar for over a year. The features that I loved most was how easy it is to create detailed estimates with pictures and project schemes and how detailed pricing calculator they had. I can calculate work price based on target man hour return rates or based on the cost of the equipment that I need to do the work and personnel that is required to do the work. Automatic following up was a great features and it helped me improve my confirmation rates significantly. Lastly every day i used sales leaderboard feature to compare real time confirmation rates and other statistical numbers vs other estimators in the company. Overall, very happy with the product.

Inconvénients :

When i started using the Arbostar, app lacked offline mode functionality meaning that if I was on site creating estimate and there were no reception I couldn't send it out. This was fixed with later released though. Now, If my tablet doesn't have internet, all the info is still saved in drafts and estimates do get send out once I have reception again.