MSP360 (CloudBerry) Remote Assistant

Qui utilise MSP360 (CloudBerry) Remote Assistant ?

IT Pros, MSPs, System administrators, Tech/IT Support, and ordinary users.

Description de MSP360 (CloudBerry) Remote Assistant

MSP360 Managed Remote Desktop is a powerful tool to manage, connect to, and provide support for your customers. Designed specifically for MSP customers, with organization management, statistics, and easy deployment features.

Informations sur MSP360 (CloudBerry) Remote Assistant

MSP360

http://www.cloudberrylab.com

Fondé en 2011

Prix de MSP360 (CloudBerry) Remote Assistant

MSP360 (CloudBerry) Remote Assistant est disponible en version gratuite et propose un essai gratuit.

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Version gratuite

Oui

Essai gratuit

Oui

Déploiement

Installation (Mac)

Cloud, SaaS, web

Installation (Windows)

Mobile (iOS natif)

Mobile (Android natif)

Formation

Aucune

Ressources d'aide

Aucune

MSP360 (CloudBerry) Remote Assistant - Fonctionnalités

  • Chat en temps réel
  • Enquêtes et feedback
  • Enregistrement de session
  • Outils de diagnostic
  • Partage d'écran
  • Partage des fichiers
  • Transfert de session

Logiciels de prise en main à distance : afficher la liste complète

MSP360 (CloudBerry) Remote Assistant - Logiciels similaires

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Avis sur MSP360 (CloudBerry) Remote Assistant

Afficher 5 avis sur 32

Note globale
4,3/5
Facilité d'utilisation
4,4/5
Service client
4,6/5
Fonctionnalités
4,1/5
Rapport qualité-prix
4,9/5
Doug S.
Technology Services Manager
51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 15/02/2018

"excellent product at maturity in the backup to cloud space"

Avantages: CloudBerry has always offered a thorough feature set in the backup space and we one of the first to offer backup to cloud across various environments and continues to be on the leading edge.

Inconvénients: Their Linux product for a non-desktop Linux install took some time to reach maturity.

  • Source de l'avis 
  • Publié le 15/02/2018
Clark M.
Regional IT Lead
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    3/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 28/07/2018

"Overall a good experience so far"

Avantages: This software is very intuitive to use and fairly quick to set up. The features that are included work well and I have not had any issues with file transfers or the chat. I like that the software is light and doesn't use much system resources while running. I'm waiting to see how the iOS and Android apps will work once those features are updated.

Inconvénients: There are more features coming out with each update and the software is stable, but there are a few drawbacks. The screen updates are not in real time. Remote software is never "real time," but using this to look at surveillance cameras live is difficult. The screen refreshes roughly every 3 seconds. I would like to see that improve. It also does not run in the background. I prefer to have the option to minimize to the system tray on Windows. It isn't a deal breaker, but it would be a good option to have. The unattended access is great, but it does require some leg work to get going. Make sure you have all the hash keys that you will need before you set up. A secure repository for all RA keys linked under one account would be great also so keys would not get lost or emailed out posing a security risk. I would like to see a master password that could be used while setting up the software for unattended access so as not to need the Users PC password or the generated password. As an admin, having that option so that I or my team can set up our own password would be beneficial.

  • Source de l'avis 
  • Publié le 28/07/2018
Zlatko M.
Service development manager
Services et technologies de l'information, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    2/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    3/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    4/10
  • Source de l'avis 
  • Publié le 24/03/2020

"Teamviewer replacement"

Commentaires: I am not happy with this app. I know that is a free software but if i need top performance CPU to use this app it is difficult to use it as a tech support tool. Simple setup was a plus. Support guy was quick with response to help with CPU issue but he could not help me with this issue. So i believe that this problem is in app design and won't be solved in near future

Avantages: It is simple to set up. No settings that is hard to understand how to use it correctly. And there is implemeted a crypto feature, again, simple to set up.

Inconvénients: It kills CPU. If you don't have i5 or even i7 CPU it will keep CPU on 100% even if you turn off logging and encrypting. And then it works very slow.

  • Source de l'avis 
  • Publié le 24/03/2020
Scott F.
Owner
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    Sans note
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 18/04/2019

"A True Unsung Hero of Remote Assistance"

Commentaires: I found the Remote Assistant app right after purchasing their Desktop Backup application, and it has really reshaped how I think about what I should be paying for in a Remote Assistant application. I was previously paying a good bit of money for one of the top 5 remote assistant programs, and as it turned out, there was no reason to because Cloud Berry's Remote Assistant has everything they did, and more. So I'm saving thousands per year AND I have more features!

Avantages: So the biggest pro for CB RA has to be that the program is FREE, which is pretty amazing given the number of features they have jammed into this platform. Another huge pro is that they are CONSTANTLY updating it, not only adding new features, but they are actively listening to customer feedback and implementing fixes and patches quickly to resolve any issues. They also have pretty much every single feature that the paid for, and ultra-expensive, applications do, again, for NOTHING!

Inconvénients: The only CON I can come up with is that the settings seem somewhat lacking - meaning that they don't offer the intricate level of control that some other apps do. Isn't necessarily a bad thing, just something I noticed. I would also love to see 2-way audio, not just for the chat feature.

  • Source de l'avis 
  • Publié le 18/04/2019
Antanas D.
Web Programmer
Matériaux de construction, 13-50 employés
Temps d'utilisation du produit: Essai gratuit
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 13/05/2019

"Very good and free alternative to Teamviewer"

Avantages: After I get annoyed by "Commercial use suspected" using Teamviewer I looked around and found Cloudberry RA which is perfect alternative. The best part of it - it is absolutely free with no time limits or whatsoever. Another nice and very usefull feature - it saves remote computer's name together with ID, so you don't need to remember those IDs anymore. In Teamviewer you have this feature only with paid version. I also like it can use Windows user password for unattended access which is also nice because you don't need to remember another password. And after few days of use I can say it is very stable.

Inconvénients: As everything on this world it is not without bugs. I noticed it sometimes stops responding to keyboard but after reconnect it works ok again.

  • Source de l'avis 
  • Publié le 13/05/2019