15 ans à aider les entreprises françaises
à choisir le meilleur logiciel
Description de Zuper
Plateforme de gestion de la main-d'œuvre qui aide les entreprises à planifier les tâches/affectations, à surveiller les listes de contrôle, à analyser les informations en temps réel sur les KPI (Key Performance Indicator), à communiquer avec le personnel, à joindre des images/vidéos sur site, à gérer les opinions des clients, à automatiser les paiements, etc., afin d'optimiser la prestation de services et l'expérience client. La solution offre également une solution de gestion à distance des feuilles de temps pour assurer la vérification de l'identité en temps réel ainsi que la localisation des employés avec la biométrie faciale et vocale.
Qui utilise Zuper ?
Outil de gestion des effectifs conçu pour les entreprises de toutes tailles, notamment les agences, les distributeurs et les professionnels des services, afin d'analyser les KPI des équipes et les opinions des clients et de prendre des décisions commerciales.
Où peut-on déployer Zuper ?
À propos de l'éditeur
- Zuper
Assistance Zuper
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat
Zuper - Prix
À partir de :
- Oui, essai gratuit disponible
- Non, pas de version gratuite
Zuper n'est pas disponible en version gratuite mais propose un essai gratuit.
À propos de l'éditeur
- Zuper
Assistance Zuper
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat
Zuper en vidéos et en images
Fonctionnalités - Zuper
Alternatives à Zuper
Avis sur Zuper
Zuper offers great value
Commentaires : Very positive. Enabled us to grow the field team from less than 5 to near 30. Aiming for further growth in the team size and the number of jobs completed.
Avantages :
Very attractive feature set, easy to roll out, attractive pricing, helpful customer support.
Inconvénients :
Does not yet support fleet management features but they are in the roadmap.
Customized to suit your business' needs!
Commentaires : Zuper has helped us replace inefficient, prone-to-human-error paper systems with efficient, streamlined digitized systems. Job intake and scheduling is much quicker and way more accurate, and overall the entire experience from intake to dispatch to final payment is much smoother, for both admins, technicians and customers!
Avantages :
The ability to customize the platform to best suit the softwares that we use, as well as to mesh well with our workflows is really wonderful. All throughout the process the Zuper team has been really patient and accomodating, ensuring that their platform is configured and set-up in ways that work best for our business and our team. The platform itself streamlines the service process from A to Z and ensures that our team is always set up for success. Another thing that we really love about Zuper is that it's constantly improving. While setting up the platform, our team provided some feedback to the Zuper team on a few key functionalities that the platform lacked and that we would love to have; within a few weeks time we saw that updates were made to the platform to optimize its offerings, and most if not all of the features we had requested are now available! It has been a real pleasure working with the Zuper team - I am confident there is no other FSM platform that provides the level of detailed and professional customer service that the Zuper team has provided.
Inconvénients :
As we were testing the platform we noticed a few small glitches and improvements that could be made, the primary issue being that there was no way for Dispatchers to create a job and select a job start & end time that was aligned with a technician's actual availability; however, Zuper has recently rolled out this very same feature, which is amazing!
Alternatives envisagées précédemment : ServiceTitan
Pourquoi passer à Zuper : We ultimately chose Zuper primarily because it integrates with our Accounting software (Spire), and our CRM software (Zoho). The flexibility of the Zuper team to work to customize the platform to suit our team's needs has been really incredible.
Very implemented service long time
Commentaires : Bad
Avantages :
Contract management and quotation and proposal
Inconvénients :
Customer support long time connection and some implementations forms
Alternatives envisagées précédemment : Jobber
Pourquoi choisir Zuper : Customer support very poor
Logiciel antérieur : Jobber
Zuper - a great solution for dispatching for contractors while using Zoho CRM
Commentaires : Overall this is a great dispatch software for the cost that integrates well with the Zoho CRM. Also, not sure if their tech support is overseas but I can never get in touch with their support team during normal US based business hours. They only reply overnight. I would definitely recommend they have tech support available for all time zones if they sell the product.
Avantages :
I like that it integrates with Zoho CRM. The phone app is also nice and easy to use.
Inconvénients :
The timesheet aspect could use some work. When you export it to excel, it puts the time and date in the same field. Also, when someone is out on vacation, it doesn't put that on the main calendar. Also, the newest update to the calendar is not good. When you select a job on the calendar, it brings up a small window but you can't edit the job there. You have to now click another option to open yet another window to edit. It just added an unnecessary extra step.
Very sophisticated Order management tool
Avantages :
I loved the dashboard metrics and reporting. The tool is seamless and never gets stuck. I love the fact that Zuper also has a mobile app that lets us track our employee's location.
Inconvénients :
I cannot think of any. Zuper's sophistication itself can be considered as a con since we might not get to use every feature. But it is great when we scale to an enterprise level.
Alternatives envisagées précédemment : ZenMaid
Pourquoi choisir Zuper : Zuper frankly had a better UI and more features for that price.
Logiciel antérieur : Jobber
