IWD NETWORK

IWD rollout Salomon

Comments: It has been great. A good comprehensive tool but of course not without things we would like to add!

Pros:

I like that you can easily discuss issues with certain contacts in reference to photos. This is what I use the most and that you can upload documents specific to each store.

Cons:

The fact that the app and the network do not sync and the opening page dashboard is not customizable.

Alternatives Considered: MockShop

Reasons for Switching to IWD NETWORK: The platform seemed easier to use and further along in development. It has some great overall functions like a map that add value.

first year comment

Comments: the tool has a very strong value proposition, compared to the external competitors (Simplifield/ Yoobix..) in terms of functions, ease of using, price, operational excellence. however, some function in reality should really automate the process for VM manager (as mentioned above)
For richemont brands the competition is also with Booster/ POS identity which is developped by the group. the challenge will be to clearly show the advantages of the tool (maximize automation), or else in the near future the chance we have to merge with Booster or replaced by Booster is possible.

Pros:

- Clear added values & Proposition. - Instance selling points (centralize network, Professionalize the work flow, support the daily taks of VM community, facilitate communication among the community.

Cons:

some functions are nice, but it still not maximizing the automation. example: Post launch review with all installation photos, we can extract all photos of global POS network, but the report will not be categorised by market. we hence still have to do manual work which is not exactly the selling point of the tool : automation, reporting in 1 click. Survey function: possibility to see on global map, sorted by status of survey is not feasible App version: issue in China with VPN/ connection?

IWD Review

Pros:

Ease of use and communication to store teams.

Cons:

No link between app and desktop version

Alternatives Considered: Concrete

Admin review

Pros:

I like a lot the easy way to find a picture, to upload documents and survey I think it's really intuitive the way of using it. The tags uses is super nice also. One of the best thing is also the easy way to export pictures in .ppt or .zip.

Cons:

I don't like a lot the application. Stores can't consult their documents on it and the fact that the Chat App isn't connected with the network is painful too. Also, it's a pity that we need to create a bookmark when you want to send a survey. For example, if I need to send a survey to only 3 stores I need to create a dedicated bookmark for this even if it's just for one survey.

Good software to manage different operational processes in stores

Comments: We use IWD for all field work of area managers: store visits, regular or full checks, changing animation campaigns, photo-reports.

Pros:

IWD allows to manage all regular monitoring and controlling activities made by area managers via cloud platform including regular store checks, animation campaigns, safety audits etc. Easy way of filling check-list using mobile phone or tablet.

Cons:

Export of completed forms of check-lists is not very user-friendly. Absence of ability to count percentage rate of store visits results.