yellow.ai

A perfect solution for operational efficiency

Avantages :

A major chunk of the incoming volume is handled by the bot itself. Only interactions which absolutely require human interactions are routed to the operations team, This has increased efficiency multifolds

Inconvénients :

Bit more features into the live chat agent dashboard and more focus on reports.

Yellow.ai Assessment - Conversational Commerce & Live Agent System

Commentaires : The Overall experience was great and truly outstanding. All the integrations between Yellow.ai platform and our E-commerce system has been done smoothly handled by professional team from Yellow.ai. Since our company is new to Conversational Commerce and live agent system, working with Yellow.ai team has allowed us to gain understanding of its value to our brand and be able to apply this features smoothly in our business.

Avantages :

Easy to use, User friendly. Customer Segmentations can be done easily. All in one platform to for customer support. Able to run WhatsApp campaigns smoothly.

Inconvénients :

It is hard to say since we our overall experience was good with Yellow.ai platform and their team. In the start we face some issue when running the campaign since it was in a early stage but after that no issues were faced.

They make it impossible to leave

Commentaires : They have been making it very hard to move on. They hold your WhatsApp number and make it very cumbersome to migrate to anyone else. Simple requests take days to get a response. They have some much red tape. We have been trying to leave for days now, and nothing has moved. It's best to avoid them.

Avantages :

It really isn't any better than the competition in any way

Inconvénients :

Not a stable platform. They have outages often, ruining our SLAs every now and then.

Platform that can fuel conversational commerce

Avantages :

Ease of setup, and good API support for integration.

Inconvénients :

Console design, analytics and the mobile platform can get better

Easy to deploy multi channel conversational AI

Commentaires : We embarked on a journey to be omni-present across multiple digital touch points with our customers. This aspiration needed to be balanced without adding unjustifiable headcount. We partnered with Yellow, who introduced us to conversational AI. This has opened up opportunities in revenue gen, customer service and grievance management using a single deployment, rather than having disparate tools, all hastily put together by archaic integrations architectures

Avantages :

Multi-language/ multi channel support, ease of design and deployment, solid implementation and customer success teams.

Inconvénients :

Reporting dashboard and logins can be better on UX