yellow.ai
Description de yellow.ai
Yellow.ai is the worlds leading CX automation platform, enabling 700+ enterprises to deliver real-time support on web, mobile, and messaging services such as WhatsApp, FB. Enterprises can now self-serve 80% of queries and improve CSAT by 20%, by deploying an omnichannel chatbot in 100+ languages. For critical queries, seamlessly transfer to a human agent. Integrate a chatbot atop your CRM or solve customer queries in real-time. Switch to the future of live chat software.
Qui utilise yellow.ai ?
Utility, Manufacturing, Gaming, QSR, Finance, IT, Education, Media & Entertainment, HR, Sales, Marketing, ITSM, Customer Support, Banking, Retail, Travel & Hospitality, Telecom, Airlines
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yellow.ai
Alternatives à yellow.ai
Avis sur yellow.ai
Dharaneesh
Alternatives envisagées :
Yellow Messenger Chat got
Commentaires : Overall a Good partner but if the phone app if the bugs are fixed then it would be greater
Avantages :
The Chatbot that responds timely and spontaneously with customer and the own Template creation for Commerce Marketing is the most likely feature
Inconvénients :
The chatbot at time doesn't identify the customer and the ticket creation gets missed though the Data base is provided
Mirza
Alternatives envisagées :
Yellow.ai Assessment - Conversational Commerce & Live Agent System
Commentaires : The Overall experience was great and truly outstanding. All the integrations between Yellow.ai platform and our E-commerce system has been done smoothly handled by professional team from Yellow.ai. Since our company is new to Conversational Commerce and live agent system, working with Yellow.ai team has allowed us to gain understanding of its value to our brand and be able to apply this features smoothly in our business.
Avantages :
Easy to use, User friendly. Customer Segmentations can be done easily. All in one platform to for customer support. Able to run WhatsApp campaigns smoothly.
Inconvénients :
It is hard to say since we our overall experience was good with Yellow.ai platform and their team. In the start we face some issue when running the campaign since it was in a early stage but after that no issues were faced.
Abhay
They make it impossible to leave
Commentaires : They have been making it very hard to move on. They hold your WhatsApp number and make it very cumbersome to migrate to anyone else. Simple requests take days to get a response. They have some much red tape. We have been trying to leave for days now, and nothing has moved. It's best to avoid them.
Avantages :
It really isn't any better than the competition in any way
Inconvénients :
Not a stable platform. They have outages often, ruining our SLAs every now and then.
Utilisateur vérifié
Alternatives envisagées :
Platform that can fuel conversational commerce
Avantages :
Ease of setup, and good API support for integration.
Inconvénients :
Console design, analytics and the mobile platform can get better
Arvind
Alternatives envisagées :
Easy to deploy multi channel conversational AI
Commentaires : We embarked on a journey to be omni-present across multiple digital touch points with our customers. This aspiration needed to be balanced without adding unjustifiable headcount. We partnered with Yellow, who introduced us to conversational AI. This has opened up opportunities in revenue gen, customer service and grievance management using a single deployment, rather than having disparate tools, all hastily put together by archaic integrations architectures
Avantages :
Multi-language/ multi channel support, ease of design and deployment, solid implementation and customer success teams.
Inconvénients :
Reporting dashboard and logins can be better on UX
