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wolkvox
Description de wolkvox
wolkvox est une solution complète de centre de contact cloud la plus innovante, fiable, facile à utiliser et la plus rapide à mettre en œuvre sur le marché, fournissant son service sous le modèle SaaS. Son numéroteur prédictif sur tous les canaux, l’analyse vocale, le routage intelligent et une interface graphique (wolkvox Studio) pour développer le routage vocal, les interactions et le chat se démarquent. Son modèle de dépenses variables adaptés aux fluctuations opérationnelles ainsi qu’à l’innovation constante.
Qui utilise wolkvox ?
Notre solution sur tous les canaux s’adresse aux entreprises qui ont besoin de mettre en œuvre des canaux de service directs ou d’externalisation et qui utilisent des canaux assistés et non assistés comme stratégie de service client.
wolkvox ne vous convainc pas tout à fait ?
Comparer avec une alternative populaire
wolkvox
Alternatives à wolkvox
Avis sur wolkvox
Alternatives envisagées précédemment :
All u need for a high level Contact Center
Commentaires : Very easy to use, deploy and manage, inexpensive if u compare with other vendors
Avantages :
Wolkvox have all modules u can need in a high level contact center operation
Inconvénients :
Its not a worlwide company, but ther are in the correct road
Alternatives envisagées précédemment :
Excelente herramienta de contact center
Commentaires : It is a great experience. I have seen other applications and I consider this the best in cost-benefit
Avantages :
Very easy to deploy in all my operationsHave a lot of capabilities and tools
Inconvénients :
Customer support, sometimes ticket solving takes long time
Easy to use at the beginning, bumps on the road later...
Commentaires : The product is a great promise, we need to work around to make it fully work.
Avantages :
The software is easy to learn and use in the beginning. You can use APIs to make it work with your other systems.
Inconvénients :
The features don't always work as advertised, documentation is not thorough, help desk is not equipped to help developers.
Very advanced Contact Center Solution
Avantages :
Very intuitive, very advance features, the multichannel predictive dialer, the diagram studio to program all routings, the agent scripting, the Auto quality assurance with AI is amazing and many more features that kames the operation effective and efficient.
Inconvénients :
Maybe Wolkvox CRM need a little bit more work on to migrate customers from other CRM but I undertsand they are working on it.
Practical and Functional Tool
Commentaires : the cost is one of the best on the market, it contains functionalities that allow contact through multiple channels, the implementation is practical and agile
Avantages :
It is easy to implement that allows connectivity with multiple contact channels, it is easy to operate and adapts to today's needs.
Inconvénients :
contains everything we need to operate transactions with the users of our clients, the user experience is practical and allows integration with other tools
