Ivanti Neurons for ITSM

Ivanti Neurons for ITSM

Description de Ivanti Neurons for ITSM

Help desk tool that helps manage changes & problems across IT processes via custom service agreements, automated workflows and more.

Qui utilise Ivanti Neurons for ITSM ?

Designed for small to large businesses, it is an ITSM helpdesk solution that optimizes management and automation of configurations across IT assets, services and processes.

Ivanti Neurons for ITSM Logiciel - 1

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Ivanti Neurons for ITSM

3,8 (13)
Ivanti Neurons for ITSM
Indisponible dans votre pays
Prix introuvable
Version gratuite
Version d'essai gratuite
7
Intégrations introuvables
3,6 (13)
3,9 (13)
3,8 (13)
VS.
À partir de
Types de licence
Fonctionnalités
Intégrations
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Service client
49,00 $US
mois
Version gratuite
Version d'essai gratuite
185
245
4,3 (3 441)
4,2 (3 441)
4,3 (3 441)

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Avis sur Ivanti Neurons for ITSM

Note moyenne

Note globale
3,8
Facilité d'utilisation
3,6
Service client
3,8
Fonctionnalités
3,6
Rapport qualité-prix
3,9

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
23%
4
38%
3
31%
2
8%
Barak
Barak
System Administrator (É.-U.)
Utilisateur LinkedIn vérifié
Entreposage, 1 001-5 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Very Customizable

5,0 il y a 2 ans

Commentaires : So far it has been great. As you use it, and you decided you need to add a field or make one required, it is simple to do.

Avantages :

You seem to be able to customize just about anything you. You can add/remove fields, make other fields required, etc.

Inconvénients :

The customization is also a con just because there are so many options. It can be a little overwhelming to someone new to the software, but this is a minor drawback.

Marko
Marko
Helpdesk Agent level 2 Managed Services Operations Retail & Hospitality Helpdesk (Serbie)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 10 000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Simple to use remote support tool

4,0 il y a 2 ans

Commentaires : I have been using LanDesk parallel with Citrix for one of the customers which my team supports and I’ve found it easy to use. I’m comparing it to Citrix because it is quite similar to it both in user interface, tools and functionalities. But LanDesk offers a more broader information range about the device you are remoting to. Since my team is supporting Self Checkout registers that is often useful when I need to check the hardware information, BIOS version, network information and other useful stuff.
It offers shortcut injections and file transfer. All in all, it satisfy the needs of my team when it comes to remote support.

Avantages :

Reliable and simple to use tool for remote access and support, it offers extended device information

Inconvénients :

Not able to send windows shortcuts, not able to send sound.

Matt
Matt
Data Systems Support Specialist (É.-U.)
Utilisateur LinkedIn vérifié
Produits alimentaires, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Landesk is a decent ticketing solution

3,0 il y a 2 ans

Avantages :

I like that you can have multiple databases synced together.

Inconvénients :

Remote tool doesn't always work well. Wish the ticket search was better.

Brandon
System Administrator (É.-U.)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A no-frills incident and service request management platform that does its job.

4,0 il y a 5 ans

Commentaires : It is a no frills service management solution that does work. There may be better out there.

Avantages :

Everything that you need to deal with tickets,requests, or other forms of support needs can be met with this software. Self service portal works well and does support workflows and other integrations.

Inconvénients :

interface can be clunky at times, which is really noticeable when performing multiple iterations of a workflow (example, new user provisions) Out of the box is very chatting with alerts for service level breaches, but can be configured to your organizations needs.

Angela
Angela
Police Dispatcher - OIC (É.-U.)
Utilisateur LinkedIn vérifié
Enseignement supérieur, 5 001-10 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Easy Work Orders and so much more!

4,0 il y a 4 ans

Commentaires : The Landesk Service Desk had been a great help with organizing work orders and requests within our department. If you're looking into this software for a large or small organization, i'd highly recommend it for either. It is such a versatile piece of software that any size department would benefit.

Avantages :

There is so much to learn on this system. I myself am still exploring all the options available to our department within the Landesk site. So far we use it for submitting tickets of all varieties. Work orders for card scanner issues, access control requests, emergency phone tickets, and tons of other options are facilitated through this.

Inconvénients :

I don't have really anything negative to say about Landesk. I have been using it for at least 2 years and am still exploring different options for requests we can place. If anything, maybe a clearer directory to guide the user.